The agent at check in was very cordial and gave me seat 4a with nobody beside me as I asked if possible
Seats not as comfortable but understand as it was a smaller plane/ short flight. All in all, I’ve never had any issues with Porter. Great company to fly with
3.5 hr delay for a 1 hr work flight. No information as to why the delay until 20 mins before boarding.
The flight was fine see earlier note for the problem
I love the 2 seats per row. More room. The crew were excellent.
The staff is always great. Just the fact that our flight was the only one delayed from Halifax when all other carries were still flying. It happen a year ago out of Toronto as well. All others were flying but our flight got cancelled 1 hr before the time of departure.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.
I didn’t make my flight due to poor weather and I had an accident driving there. I tried to get my money back or even credit and nothing. I have an entire flight both to Florida and back that I paid for and no one will give me any money back. I know this isn’t just Porter and it’s 3rd party- however airlines should allow these companies to take money for things they don’t get. I’m so upset. Who can afford a full flight they never take?
Nothing , two weeks of dealing with booking glitches on porters side , as our main international carrier was fine ,we were assured. When we got to check in everything would be smooth , we were confirmed there would be no issues, guess what happened? After an hour and a half at check inn we were told there was technical glitch involving payment we may not be able to fly , which would have set off a catastrophic chain , the undue stress on my family was unbearable .
I was very excited when we were to arrive 19 mins early . However that did not last long since there was no available gate and sat there waiting almost a hour.
It was just ok, after a weather delay and had to take 3 planes in one day I asked for another cookie and she said no only one per passenger, found that a bit pity after spending my whole day in airports and planes
Very Poor Even with the disruptions our flight was delayed twice then eventually cancelled. Subsequently we to this date have lost 3 days of our vacation. The situation still remains unresolved
The seats for first class were so close together it was hard to get by one another to go to the bathroom. If I knew that this was first class I would have just paid and flown economy
Aircraft was delayed in its arrival for the flight and was delayed from Halifax to Montreal.
Our Air Canada flight 8569 from Montreal to Atlanta on August 26, 7:30 pm, was cancelled due to mechanical problems. AC customer service rep at the Montreal airport wanted to put us on two more AC flights, Montreal to Toronto, then Toronto to ATL, for the following day. We asked for the 7 am next morning non-stop Delta flight from Montreal to ATL, and got it. Air Canada put us up in a hotel in Montreal for the evening. Next time, we'll spend the extra $$ to take Delta.
Air Canada books those flights absolutely solid and cancels a lot of flights. Our connecting flight was delayed and missed so we spent another night in Montreal at our own expense. We were then given tickets with an extra stop in Toronto, so my luggage never made it to Detroit. They have no office in Detroit, so her I am a week out with no luggage and no one answers the phone at Air Canada. Now I know why everyone has so much carry on.
Flight was fine. Web site and airport rebooking for both a delay in my schedule and then a delay in AC's flight were beyond tolerable.
Full flight boarded in an orderly manner and left on time.
The US Customs/immigration step at Montreal creates a mess. Your checked bag must be xrayed and cleared to enter "U.S soil" (which is still in Canada) which makes for huge delays, confusion and mishandling of bags. My carry-on, which I checked at the gate at Air Canada's request, never got cleared. So I arrived in Atlanta where my bag was not at baggage claim. Nor was there an agent to make a claim to, and it was not even 5 p.m. I had to go all the way up to the Air Canada check in desk in the International Terminal to try to find an employee to whom I could report the missing bag. An agent for AC had to be called to respond, there was no one at their check in desk. The person who finally did talk to me made ME send a photo of my baggage ticket and boarding pass to his supposed phone number, which he said he would use to start a claim. This never happened, I got no confirmation that a trace had been started and I had to call AC the next day.
