The staff was amazing. Best service I’ve had on an aircraft in a long time. Was not particularly happy with the food. Flight was at 10:50 and left home too early for breakfast and wasn’t able to purchase food at airport and felt for sure I could get some breakfast to buy on airplane. Nope as food was served around 11:30 and only one choice left (I was at 22C) so ordered the chicken dish thinking I’m getting a hot meal but cold chicken with rice and carrots etc. I was looking forward to a croissant sandwich and a hot cup of tea. The FA was kind to explain they were serving dinner at that time. She was lovely Other than the disappointment with the food the staff was amazing. On my return flight I will make sure to eat and take some food with me so I’m not hungry or disappointed. This was my second time ever flying Porter and will consider checking them when I next come to visit my daughter. Have to say it again best crew I’ve ever experienced on a flight and I travel quite a bit. Thanks.
I didn’t receive any help when they messed up and wasn’t honest and the supervisor did absolutely nothing to help me so I had to buy another ticket at $537
3.5 hr delay for a 1 hr work flight. No information as to why the delay until 20 mins before boarding.
Poor landing as we overshot the runway and had to re land the plane. Lost both of my luggage not found as of yet. Had to pay extra money for my luggage in USD, now great my luggage is gone. Will not fly with Porter again.
This flight to St. Johns was really good. Boarding was a breeze. We left spot on time. Seats were actually pretty good. Recliner further than I expected. Three more flights to go we will see if this is the status quo for Porter.👍
Our flight was cancelled at the last minute for maintenance reasons and we were rebooked on a late flight when we purposefully booked our flight to be home early due to work.
Staff were excellant. Only snacks served. Some turbulence so we were offered Free beer or wine.
The only issue had when i mentioned about comfort was the man beside me was on the larger side and took about 1/3 of my seat where i was pressed against the wall/window of the plane for the trip.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
Chaotic boarding, but mostly my issues are with Toronto airport
The crew was great. There was no entertainment and the internet wasn't working. We sat in the run way for a LONG time which is always so upsetting. The seats are very close together and the flights are completely full which makes for a tough flight. Flying is just an uncomfortable experience.
Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!
The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
Great crew and entertaining Captain. Seats were not what we had expected based on my booking but things worked out in the end. Of course, like all airlines these days not enough leg or elbow room.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.
It’s ok just the boarding point is far too far
They are a sister company with Air Transat and the two companies do not work well together. If you have any issues the two companies will blame each other and you will miss your flights. The help line does not help
Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.
It was ok. Jet was ok but it lacked many convinces we have experienced on other airlines such as in seat entertainment. Space seamed more compact than other airlines. They did not provide the gate to gate assistance we arranged for for our mom who needed a wheel chair.
For some reason pretty much all zones were called almost one after the other and we all ended up standing without moving for what seemed like a long time. Definitely not WestJet’s fault. Likely the guys in hiviz vests at boarding desk. The big problem was zero explanation. If there is a good reason for something people will understand. As a consequence of this delay flight was quite late leaving. Zero entertainment on board. I’m a Rewards member but was unable to connect to the Wifi. First world problems, I know. Flight was otherwise excellent.
The crew was excellent. The turbulence was very bad and they were unable to serve our dinner. The captain informed the passengers that we were going to get water and snack instead. They provided us ample snacks instead. Otherwise the trip was good.
Delayed but they wouldn’t tell us tell after boarding was scheduled to start. So it’s like we know it’s delayed why won’t they say anything?? How long? The. We ended up sitting on the tarmac for 2 hours before they finally cancelled the flight. Bad!
It wasn’t bad but I swear their planes keep getting smaller and cramped so it was uncomfortable for such a long time. Also the food is just okay they need some different options
The flight didn’t happen because they apparently lost my check in and wouldn’t let me board.
Friendly helpful crew but that did not make up for cramped, uncomfortable seating. Anyone over 5.5 feet and 150lbs is going to feel crammed into the tiny space they have allotted for seating unless you are a special rewards customer, then you get the properly human size seats. With the outrageous price of flying these days, even in economy, the very least they can do is provide you with a comfortable seating experience. Especially since if there is any kind of delay on the ground you're likely to be stuck there even longer than your scheduled flight time.
Check in through Kayak is IMPOSSIBLE due to the fact that Kayak & the airline of your choosing have different confirmation and reservation codes. You have to call the airline to find your actual information. My brand new KOBO Libra Colour 2 was destroyed somewhere in the security line. When I put it in the bin it was fine, and when I received it back, the screen was destroyed. Awesome. The boarding was a nightmare as people rushed to the gates prior the their boarding zones. I was seated between a father daughter duo who when I suggested I move to either side so they aren’t separated they said “no, we chose this on purpose.” They proceeded to talk over me, pass things over me, use my foot space, and lean on both sides. When we landed, the father was one of the first up, even though we were in the middle/back area. He then rushes his daughter to the point she quite literally clammers over me so they can push through people. The food was off putting: spinach & ricotta in a red sauce is a weird choice. The bun was fine. Tony’s chocolates were a great choice, though. The first flight was terrible. The second flight was much better. I was in a state after the first flight, and two of the flight attendants did a great job supporting the intense nausea I was suffering from by providing a large bag of ice and multiple ginger ales.
Really impressed. Organised boarding arrangements, nice new plane with decent seats. Professional yet humorous cabin crew. Nice meal and snack service, all really impressive.
We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole
The long delay was the worst part of the flight.
Was notified on a timely manner of any changes, if any, of the flight schedules.
My original flight was cancelled -- but I have to mention the excellent service I was given by the agent working at check-in who found me an earlier flight -- and helped me navigate security, ensured my baggage kept up with the quick check-in and boarding process -- and just generally made the re-booking process a breeze. Thank you! On flight was fine, but we unfortunately meant no in-flight service -- no water, or coffee (it was an early morning flight...), but the crew was pleasant and accommodating throughout.
No in flight entertainment on a 750 mile flight. Made you join their "program" to get it. It was free on my first leg of the flight from Cincinnati to Toronto. In addition, there was brief period of turbulence that prohibited the crew from serving refreshments. They used that short interruption as an excuse to never serve drinks at all. They had ample time to do so and chose not to. They went around serving half cups of water instead rather than have their carts in the aisle with drinks.
Last minute cancellation, followed by last minute delay with the rescheduled flight. Both due to interval operation issues. Poor resolution.Very disappointing.
Everything was fine, crew was great. Always appreciate an on-time flight.
Speechless! How professionally running. I am so proud of Air Canada 🍁 👏 ..
Delayed twice, and as always, planes are cramped and too crowded, for the high price of a ticket, air travel in Canada is horrible service and value.
The over flight was fine, staff was friendly and seat were comfortable. I had 2 issues though, the first one being that I booked a window seat, only to find out upon check-in that it was a windowless window seat. Perhaps Air Canada could be more clear on their diagram of the plane which seats don’t actually have windows. The second issue I had is the fact that they have destroyed my suitcase. I have been flying back-and-forth to Ontario for three years now with no issues and the first time I fly with Air Canada. I can no longer use the extended handle on my suitcase because it has been damaged. They charge you to check a bag and we prefer that you check a bag, but cannot guarantee that that bag is going to arrive undamaged.
LAX-YYZ was a horribly old A321. Terrible experience for a premium market. YYZ-YHZ was a new A220 which was MUCH better. But still I find AC miles behind Delta.
The experience was awful. I didn’t expect to pay $100 for my luggage both ways. Then we start boarding late, they then make us go back out of the line and go back into the airport for maintenance. The delay was 45 mins and I also hated the fact that I paid so much and still had to pay for a seat when I checked in. I will not be rebooking with this airline
Very bead I am going to Vancouver to toronto. Not boarding receive. Before flight ✈️ time I have to take boarding. Boarding manager asking me pay $89 . Just flight ✈️ time before I pay .after provided the Boarding pass. Flair Airlines management not good. But kayak is best application.
Leg room was terrible and seats very narrow. Flight was also delayed.
The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻
TThe first time I have ever flown with flare and both ways sucked
I try to buy water the cabin crews told me I had to wait for them to come around with the trolley I waited over 2 hours !!!!! Literally 2 hours I was so thirsty .
Lots of leg room in the front rows. Wish water was free.
The worst airlines I have seen in my life they don’t respect anyone they don’t care about anyone they lost our luggage and no one is responding. We waited for five hours to get our luggage back.🤬🤬🤬👎🏻👎🏻👎🏻👎🏻
Great staff. Cramped seating for someone 5 feet, 2 inches and average weight. So if you're tall or heavy -- good luck. Even if you wait until the 24 hour checkin time, you still charge for seating. Really? So either it is a less-than-pleasant experience or pay the price of a "big name" airline. And if I'm going to pay their prices, why would I fly in your cramped seat? So, in the end, you want to give less comfort for the same prices as Air Canada. Go figure.
Everything was great. Got out 5 minutes early and had a nap on the overnight flight.
