I lost my lock from my luggage, I don’t know someone took something from my bag.
Wifi was not operational for the whole trip. Other than this, flight was well received .
Premium Economy was not up to my expectation relaxation wise. The chair doesn’t extend enough. It is not economy but not spacious enough to relax and sleep. Food and services were excellent but I am not very keen about food in general.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
The plane seemed pretty old and the food was not good
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
Emeritus is ***** Fly dubai is 0 we need better service for Fly Dubai
Very bad groud crew taking bags less than 7kg Bad food Old plane
Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
It was beautiful easy and smooth experience. Thank you. Will definitely get Delta for my next travel.
Flight was delayed, 30+ bags had to be gate checked. Crew were very friendly!
Did not know my son and I had different seating arrangements. He was fine, but it was disappointing.
After all the weather issues at least they got me to my destination the next day
It was a great flight and the stewards and stewardess were all kind and accommodating!! The seats were comfortable and entertainment screen excellent!
After I checked in, I realized we had no seat assignment. It said they would be assigned at the gate. This was really frustrating because I usually use a lounge before flights, but I couldn't because I had to be at the gate to ensure we got our seat assignments. The gate agent arrived an hour before the flight left. I was the first one up to ask about seat assignments. She told us to wait for names to be called. Dozens of other passengers were paged, but we were not. Finally, I asked my husband to ask. He went up and was also told to wait. About 10 minutes later, they called for boarding. We still had not been told our seats. We went back to the desk and they were in a panic, saying we actually weren't on that flight. Then they made an announcement telling the stand by passengers to not board (in case we needed their seats). It was so stressful and unprofessional. Finally they gave us our seats. I have no idea what happened and why the two desk agents seemed to have conflicting ideas about our seats, whether we were on that flight etc.
They boarded very early. We rushed to transfer and got to the gate 5 minutes after boarding was scheduled to start, however they were making a last call and holding signs for “all customers” to board. They were helpful at the gate, but I was surprised to see that we were some of the last to board at 5 minutes after scheduled boarding was to begin.
third trip overseas with delta recently where the TV did not work- not acceptable for a 8 hour flight! your food really has declined crew great and I am loyal to delta
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
They were very attentive, polite, professional and great customer service skills.
Business class was not worth the extra charge. Overpriced for slightly larger seat. Nothing special. Small older plane.
Pros: The airplane was new and had in-flight entertainment (tablet behind seats) with new movies instead of watching on personal devices. Cons: the flight time was changed without informing us. When I booked the flight, the time was 13:30pm (also in the email confirmation). However, when I reached the airport, the time was conveniently changed to 14:55pm. When I asked at the counter, they said the flight always took off at this time. The booking was made by Air Canada, but the flight was operated by United.
The app was great, service was wonderful, everything was quick and easy
On the flight from Montreal to Calgary the flight attendant we had was excellent. Unfortunately I did not get her name but she made the flight very comfortable and enjoyable.
Like- beer/wine for free Dis-like- all other aspects- customer service was horrible the entire trip. No help from Air Canada after they changed flight 6+ hours later. Also they put us on standby for no reason. Then almost 2 hours to get our bags after we arrived back at airport
Ground personnel in better mood. Sounded agressive wrt carry on bagage sizing.
Not much....we did not get the complimentary beverages promised in our ticket. My partner and I did not have the window seats promised. We didnt get to sit together.....
It was great. Although when I got my luggage it was broken.
I liked not paying for carry on and the compensation my husband and I received from the airline for overbooking our flight. The staff was very friendly and helpful.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Very friendly, service oriented and responsive crew. Very pleased with th service!
The entertainment is pretty boring. There are no new movies or TV shows from February. The food is just ok on the Atlanta to Frankfurt leg, but better on the Fra to Bengaluru leg.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Flight LH760 from Germany to New Delhi, the food was excellent, the crew was fantastic, the seats in economy are usually tight these days, so I can say that the seats were Ok, the entertainment was OK because for some reason the sound is not very clear, overall I enjoyed this flight, compared to the flight (UA 962) I took with united from San Francisco to Frankfurt in this trip, that flight was horrible. Thank you Lufthansa.
The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
