The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
no issues at all... Kudos to the food. This time was really really good
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Very poor. Flight was cancelled last minute to deploy the plane for another route
Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available
The flight was excellent the problem was that my luggage was damaged (zipper pulls ripped out) and it is difficult to contact the number to claim the damage while in another country and going back to the airport is not an option and no matter what I tried I got the same response to just call the number that is not possible for me to call in the first place. So very disappointed that I can’t claim such damage and that now I have to take part of my trip looking for a new luggage.
They changed my flight twice. The 2nd time they changed it they did so the day before the scheduled departure and replaced the lie flat seat in a 777 to a 737. I paid extra to be in the 777 only for them to change it. Then the departure was delayed twice. The connecting flight was also delayed.
The last minute change of planes, then putting us right beside the bathroom was a poor choice.
I couldn't rate food or entertainment as neither were a factor in my short flight. I was impressed with with respect of time and schedule. Also, this was an incredibly smooth flight from terminal to terminal. My only minor complaint was being woken up for refreshment service. This was the end of a very long day, and I was happy to miss a juice box and pretzels for a little rest.
The experience was generally above average. The only downside was the absence of WiFi during my flight from Vancouver to San Francisco.
on demand entertainment in seat back awesome Check in Kiosk too demanding with endless demand for more information information then says go to counter. Counter agent unfriendly. Do it yourself check in luggage procedure not intuitive, upset employees frustrated the whole procedure.
I think all and all they are doing a good job. Flight crew worked hard and very helpful,polite and attentive
Terrible experience! All flights delayed, staff had no idea of what they were doing, and at the end luggage lost for 2 days!