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Asiana Airlines: Expert advice and recommendations

Expert travel writer John Walton shares all you need to know before booking a flight with Asiana Airlines.
John Walton
12 September 2024

The top selling points of Asiana Airlines are its passenger experience, its partner network and its hub at the world-renowned Incheon International Airport (ICN) in Seoul, consistently voted one of the best by passengers.

The Asiana Airlines model

Asiana Airlines is a mid-sized international airline offering full-service flights across East Asia and beyond.

Onboard you’ll find pleasingly spacious seats, even in economy, and a decent business class. Most of its planes aren’t the newest (with the exception of the Airbus A350 and A321neo) and that means they might not have the latest amenities, but I think the tradeoff for more personal space is well worth it.

Asiana also has two subsidiary low-cost airlines, Air Busan and Air Seoul, which fly domestically and regionally.

Economy class seats

While most airlines now have 10 seats in every economy row aboard the Boeing 777, Asiana Airlines outfits these rows with just 9. That’s real extra comfort and space between you and your neighbours and I can definitely feel the difference myself.

Asiana also flies the Airbus A380, which is a popular plane among travellers thanks to its comfortable ride, wide cabins and the wide seats on board. Unfortunately, this airplane is being retired from the Asiana Airlines fleet, so if you have the chance to fly it before it's gone, then I certainly recommend it.

When booking on the double-decker A380 Superjumbo, I highly recommend choosing a seat on the top deck. The economy cabin on this upper level is outfitted with fewer seats (a 2 by 4 by 2 layout rather than the 3 by 4 by 3 downstairs) and window seat passengers have their own individual side locker that offers a large amount of extra space.

On the A350, Asiana offers an extra-legroom economy ticket called Economy Smartium. These are just normal economy seats, but they come with 4 inches of extra legroom and a slightly upgraded meal. You also get priority boarding with this ticket and can use the business lounge in Seoul.

I recommend saving your pennies and skipping Smartium, though. Surprisingly, I don’t find the lounge to be amazing, and both the standard economy food and seats are above average so you don’t need spring for more.

Business class seats

Asiana’s business class is comfortable and pleasingly consistent. On the long-haul planes (the A350, A380 and 777) there are full lie-flat beds in a staggered layout that are very similar across models. All of the business-class seats are decent, but some are much better than others because of the staggered layout.

For more privacy, choose one next to a window or, if you prefer an aisle seat, one in the centre section where the side table will still separate you from the aisle. This will give you some separation from the service cart and others walking up and down the aisle so you won’t be disturbed by plane activity, but you’ll still have direct access to the aisle.

If you’re travelling with a partner, definitely consider these same centre seats – E and F. Not only does the layout put the chairs next to each other, but the centre divider can be lowered to create a more shared experience. It doesn’t create a double bed, but it’s the next best thing, which I often call “cuddle class.”

The A380 also offers what used to be first class but is now called the Business Suite and is sold as a modest upgrade from business class. If you want to live a first-class lifestyle on a business-class budget, this is the seat for you. The suite itself is a little older than others, but it’s super-spacious and still a really swanky experience, especially if you’ve never flown international first class.

On the regional Airbus A330, you’ll find the older model of sloping sleeper seats. These recline to a full lie-flat position, but not parallel to the floor. Instead, you’ll be lying at an angle to the floor, with your feet lower than your head. I find them fine for a little snooze on a flight of a few hours, but they aren’t up to modern international business standard for long-haul.

Asiana’s short-haul planes – the A321 and the newer A321neo – offer business class seats common across the industry on this type of flight. They’re essentially the same large recliners you’ll find in the first class or business class of any short-haul on a full-service airline.

Asiana Airlines' primary airports

Most Asiana Airlines flights in Korea operate from Terminal 1 at Seoul’s Incheon International Airport, the country’s main airport for decades. It’s roughly 30 miles to the west of Seoul’s city centre, and there’s a really convenient train connecting the city to the airport.

I’ll usually try to spend at least a couple of days in Seoul as a layover if I’m connecting on Asiana Airlines. It’s such an incredible city with so much to see and do, and modern Seoul changes so fast that there’s always something new to check out.

Asiana’s terminal might be on the older side, but the airport wins awards for good reason: It’s spacious, airy and efficient, with tons of shops and delicious eateries. Bargains on Korean cosmetics abound, and my go-to for a snack is the iconic Paris Baguette. It’s hard to put a foot wrong for food at this airport, though.

It might sound strange for what is otherwise a great airport, but the Asiana Airlines lounges are nothing to write home about. There are three business lounges (a central one near Gate 26, an east lounge near Gate 11 and a west lounge near Gate 42) and one former first class lounge now called the Business Suite Lounge near Gate 11.

They’re all pretty similar, with modest selections for food and drinks. The food in the airport itself is much better, so I’ll usually eat there and then chill out in the lounge with some cold soft drinks while recharging my devices before the flight.

A few domestic and regional flights operate from the city’s older airport, Gimpo International Airport (GMP), which is actually closer to the city centre of Seoul. This is convenient for local hops, but you won’t find as many route options here, especially for longer distances.

Food and drinks

The food on Asiana Airlines is great, even in economy. I love Korean food so you’ll always catch me ordering the Korean selection rather than the Western choices. The latter can be a little generic, especially by comparison. I advise preordering your meal to ensure you get your first choice – I always do.

If you choose Korean, I recommend going for the bibimbap or ssambap rice bowl options. You mix these yourself and can add as little or as much of the gochujang spicy sauce as you like. If you’re a chili lover, ask for an extra tube of gochujang with your meal.

On longer flights, there is a second hot meal service. Again, I recommend choosing from the Korean menu, which will usually be something delicious like pork with kimchi and rice. You’ll always find snacks available in the galley, including instant noodle cups.

Inflight entertainment and Wi-Fi

Many of Asiana’s planes are aging – between 10 and 15 years old. They are still safe and comfortable of course, but they lack the kind of modern upgrades that you have probably come to expect. You won’t find fast USB charging ports or the newest inflight entertainment screens.

Most long-haul flights (and some short-haul flights) are equipped with older pre-HD entertainment screens. These are fine, and there’s a good selection of movies and TV shows, but I wouldn’t expect the kind of cinematic experience you get from an airline with the newest systems.

You should definitely come prepared with your own external power supply to recharge your devices. The ports are slow and often not powerful enough for modern devices. If the plane is an older one, it might not have USB connections at all, or will only offer type A connections. If you have a modern C connection, you’ll need an adapter.

Asiana’s A350s offer inflight Wi-Fi for a cost similar to other airlines that charge. Do make sure you set your mobile phone to flight mode once onboard, though – Asiana Airlines offers a roaming cellular network and if your roaming is turned on your phone might connect to it unknowingly. That can be a pricey oversight.

Airline partners and frequent flyer program

Asiana’s frequent flyer program is called Asiana Club and it is currently fully reciprocal with Star Alliance partners, including Air Canada and United Airlines. Star Alliance Silver and Gold members therefore get all their usual benefits when flying Asiana Airlines.

Asiana also partners with Qatar Airways, Etihad Airways and Air Astana, although in some cases only long-haul flights to and from Seoul are included in that arrangement. As the merger with Korean Air goes forward, you can expect Asiana to be folded into the airline’s SKYPASS loyalty program and the SkyTeam alliance instead of Star Alliance.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

August

High season

December

Cheapest flight

C$ 252
Best time to beat the crowds but there is an average 10% increase in price.
Most popular time to fly (9% more expensive on average)
Flight from Incheon to Manila

FAQs about flying with Asiana Airlines

  • What is Asiana Airlines' carry-on size allowance?

    On board Asiana Airlines flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Asiana Airlines assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Asiana Airlines fly to?

    Asiana Airlines offers direct flights to 62 cities in 23 different countries. Seoul, Jeju City, and Incheon are the most popular cities covered by Asiana Airlines.

  • What is Asiana Airlines’ primary hub?

    Asiana Airlines concentrates most of its flight operations in Incheon.

  • How does KAYAK find such low prices on Asiana Airlines flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Asiana Airlines.

  • When are Asiana Airlines plane tickets cheapest?

    Flight prices with Asiana Airlines will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Asiana Airlines is August, while the most expensive is December.

  • What’s the cheapest route that Asiana Airlines flies?

    In the last 72 hours, the cheapest route flown by Asiana Airlines found on KAYAK was from Jeju City to Seoul, with a price of C$ 58 for a round-trip.

  • What are the most popular airports for Asiana Airlines flights to depart from?

  • Is Asiana Airlines part of an airline alliance?

    Yes, Asiana Airlines is part of the Star Alliance airline alliance.

  • How many destinations does Asiana Airlines fly to?

    In total, Asiana Airlines flies to 64 destinations.

See more FAQs

Top tips for flying with Asiana Airlines

  • If you’re looking for the cheapest Asiana Airlines tickets, then try to fly from Incheon Intl Airport, where flights have been cheapest lately. The cheapest route from here available recently is to Manila, and costs C$ 252.
  • The cheapest month for flights with Asiana Airlines is August, while the most expensive is generally December.

Asiana Airlines customer reviews

8.1
Very goodBased on 442 verified guest reviews
7.7Entertainment
8.5Crew
8.0Food
8.3Boarding
8.0Comfort

Pros +
Cons -
  • movie selections are terrible and few. (in 35 reviews)

Show reviews that mention
Traveler rating:
Sort by:
K
10.0 Wonderful
ICN-CNX
It was all perfect and very pleasant for such long flights
R
6.0 Okay
ICN-JFK
The seats felt very small. We were supplied with pillows and blankets, which was nice. Lots of noise from the bathroom, plus exterior noise. Made it hard to hear the entertainment system, even using my own noise-cancelling headphones. The food was really bad. I generally request a vegetarian meal and one was supplied, but the pasta was cold and hard and there was nothing pleasant about it. Two meals were served on this flight; one was a repeat of the meal I had had on the flight immediately preceding this one, which was bad enough I didn't even try it. Drinks were very limited. All I wanted was water, and on a 10.5 hour flight, I was given 3 cups of about 3 ounces each.
R
6.0 Okay
CNX-ICN
The seats felt very small. We were supplied with pillows and blankets, which was nice. Lots of noise from the bathroom, plus exterior noise. Made it hard to hear the entertainment system, even using my own noise-cancelling headphones. The food was really bad. I generally request a vegetarian meal and one was supplied, but the pasta was cold and hard and there was nothing pleasant about it. Drinks were very limited. All I wanted was water, and on a 4 hour flight, I was given 2 cups of about 3 ounces each.
V
8.0 Very good
ICN-SFO
No free wifi. That’s a drawback.
V
10.0 Wonderful
MNL-ICN
Great price and service
A
10.0 Wonderful
ICN-JFK
We took business class, It was comfortable and I was able to sleep.
V
10.0 Wonderful
ICN-LAX
Everything was perfect.
V
10.0 Wonderful
ICN-LAX
Everything was perfect.
V
10.0 Wonderful
HAN-ICN
Everything was perfect. A flight attendant even brought me snacks after I declined food due to my desire to force myself to follow the destination time zone.
T
8.0 Very good
LAX-ICN
For the most part, it was an enjoyable experience. It's the 2nd half of the journey was a bit uncomfortable. It was on a noticable smaller plane compared to the previous one.

Asiana Airlines flight status

Thu 4/24

Asiana Airlines route map - Which destinations does Asiana Airlines fly to?

Find out which destinations you can fly to direct with Asiana Airlines by entering your departure airport. If you want to know if Asiana Airlines flies a certain route, enter both the departure and destination airport before hitting search.
Thu 4/24

All Asiana Airlines flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
1065Seoul (GMP)Tokyo (HND)2h 10m
1035Tokyo (HND)Seoul (GMP)2h 20m
8235Cheongju (CJJ)Jeju City (CJU)1h 10m
8236Jeju City (CJU)Cheongju (CJJ)1h 10m
8996Jeju City (CJU)Seoul (GMP)1h 15m
8146Jeju City (CJU)Gwangju (KWJ)0h 55m
8198Jeju City (CJU)Yeosu (RSU)0h 50m
8126Jeju City (CJU)Daegu (TAE)1h 5m
8995Seoul (GMP)Jeju City (CJU)1h 15m
1165Seoul (GMP)Osaka (KIX)1h 40m
8707Seoul (GMP)Gwangju (KWJ)1h 0m
8735Seoul (GMP)Yeosu (RSU)1h 0m
222Incheon (ICN)New York (JFK)14h 15m
521Incheon (ICN)London (LHR)14h 30m
739Incheon (ICN)Phnom Penh (PNH)5h 25m
751Incheon (ICN)Singapore (SIN)6h 20m
221New York (JFK)Incheon (ICN)15h 45m
1155Osaka (KIX)Seoul (GMP)2h 0m
8147Gwangju (KWJ)Jeju City (CJU)1h 0m
8708Gwangju (KWJ)Seoul (GMP)1h 0m
522London (LHR)Incheon (ICN)12h 50m
740Phnom Penh (PNH)Incheon (ICN)5h 25m
8199Yeosu (RSU)Jeju City (CJU)0h 50m
8736Yeosu (RSU)Seoul (GMP)1h 0m
752Singapore (SIN)Incheon (ICN)6h 50m
8127Daegu (TAE)Jeju City (CJU)1h 5m
160Incheon (ICN)Kumamoto (KMJ)1h 30m
159Kumamoto (KMJ)Incheon (ICN)1h 50m
3355Seoul (GMP)Beijing (PEK)2h 15m
512Barcelona (BCN)Incheon (ICN)12h 30m
511Incheon (ICN)Barcelona (BCN)14h 20m
545Incheon (ICN)Prague (PRG)13h 0m
546Prague (PRG)Incheon (ICN)11h 5m
204Incheon (ICN)Los Angeles (LAX)11h 20m
212Incheon (ICN)San Francisco (SFO)10h 35m
203Los Angeles (LAX)Incheon (ICN)13h 25m
211San Francisco (SFO)Incheon (ICN)13h 0m
3615Seoul (GMP)Shanghai (SHA)2h 10m
3365Beijing (PEK)Seoul (GMP)2h 0m
3625Shanghai (SHA)Seoul (GMP)2h 10m
711Incheon (ICN)Taipei City (TPE)2h 35m
712Taipei City (TPE)Incheon (ICN)2h 35m
102Incheon (ICN)Tokyo (NRT)2h 30m
101Tokyo (NRT)Incheon (ICN)2h 50m
502Paris (CDG)Incheon (ICN)12h 0m
501Incheon (ICN)Paris (CDG)14h 20m
742Bangkok (BKK)Incheon (ICN)5h 25m
762Jakarta (CGK)Incheon (ICN)7h 20m
761Incheon (ICN)Jakarta (CGK)7h 15m
562Rome (FCO)Incheon (ICN)11h 20m
561Incheon (ICN)Rome (FCO)13h 10m
703Incheon (ICN)Manila (MNL)4h 20m
704Manila (MNL)Incheon (ICN)3h 55m
124Incheon (ICN)Nagoya (NGO)1h 50m
123Nagoya (NGO)Incheon (ICN)2h 0m
172Incheon (ICN)Okinawa (OKA)2h 25m
731Incheon (ICN)Ho Chi Minh City (SGN)5h 35m
171Okinawa (OKA)Incheon (ICN)2h 20m
732Ho Chi Minh City (SGN)Incheon (ICN)5h 20m
708Angeles City (CRK)Incheon (ICN)4h 5m
542Frankfurt am Main (FRA)Incheon (ICN)11h 50m
541Incheon (ICN)Frankfurt am Main (FRA)13h 45m
370Guangzhou (CAN)Incheon (ICN)3h 35m
369Incheon (ICN)Guangzhou (CAN)3h 55m
707Incheon (ICN)Angeles City (CRK)3h 55m
367Incheon (ICN)Shanghai (PVG)2h 5m
354Chongqing (CKG)Incheon (ICN)3h 25m
302Dalian (DLC)Incheon (ICN)1h 10m
301Incheon (ICN)Dalian (DLC)1h 15m
112Incheon (ICN)Osaka (KIX)1h 45m
111Osaka (KIX)Incheon (ICN)2h 0m
745Incheon (ICN)Hong Kong (HKG)4h 0m
601Incheon (ICN)Sydney (SYD)10h 20m
133Fukuoka (FUK)Incheon (ICN)1h 30m
134Incheon (ICN)Fukuoka (FUK)1h 30m
327Incheon (ICN)Tianjin (TSN)2h 0m
328Tianjin (TSN)Incheon (ICN)1h 35m
730Hanoi (HAN)Incheon (ICN)4h 20m
729Incheon (ICN)Hanoi (HAN)5h 0m
152Incheon (ICN)Sendai (SDJ)2h 10m
151Sendai (SDJ)Incheon (ICN)2h 25m
756Da Nang (DAD)Incheon (ICN)4h 55m
746Hong Kong (HKG)Incheon (ICN)3h 40m
755Incheon (ICN)Da Nang (DAD)4h 45m
353Incheon (ICN)Chongqing (CKG)4h 5m
364Shanghai (PVG)Incheon (ICN)1h 55m
173Sapporo (CTS)Incheon (ICN)3h 0m
174Incheon (ICN)Sapporo (CTS)2h 30m
349Incheon (ICN)Nanjing (NKG)2h 10m
335Incheon (ICN)Beijing (PEK)2h 10m
272Incheon (ICN)Seattle (SEA)10h 10m
350Nanjing (NKG)Incheon (ICN)2h 20m
336Beijing (PEK)Incheon (ICN)2h 15m
271Seattle (SEA)Incheon (ICN)11h 40m
602Sydney (SYD)Incheon (ICN)10h 30m
304Changchun (CGQ)Incheon (ICN)2h 15m
303Incheon (ICN)Changchun (CGQ)2h 5m
371Incheon (ICN)Shenzhen (SZX)3h 40m
372Shenzhen (SZX)Incheon (ICN)3h 40m
710Cebu City (CEB)Incheon (ICN)4h 45m
322Changsha (CSX)Incheon (ICN)3h 5m
351Incheon (ICN)Yanbian (YNJ)2h 20m
324Chengdu (TFU)Incheon (ICN)3h 40m
352Yanbian (YNJ)Incheon (ICN)2h 35m
340Harbin (HRB)Incheon (ICN)2h 30m
339Incheon (ICN)Harbin (HRB)2h 15m
323Incheon (ICN)Chengdu (TFU)4h 10m
347Incheon (ICN)Xi'an (XIY)3h 10m
348Xi'an (XIY)Incheon (ICN)2h 50m
766Chiang Mai (CNX)Incheon (ICN)5h 5m
231Honolulu (HNL)Incheon (ICN)10h 15m
232Incheon (ICN)Honolulu (HNL)8h 50m
567Incheon (ICN)Ulaanbaatar (UBN)3h 30m
568Ulaanbaatar (UBN)Incheon (ICN)3h 10m
765Incheon (ICN)Chiang Mai (CNX)5h 50m
573Incheon (ICN)Tashkent (TAS)7h 45m
574Tashkent (TAS)Incheon (ICN)6h 15m
178Incheon (ICN)Tokyo (HND)2h 20m
177Tokyo (HND)Incheon (ICN)2h 40m
578Almaty (ALA)Incheon (ICN)5h 30m
577Incheon (ICN)Almaty (ALA)6h 35m
359Incheon (ICN)Hangzhou (HGH)2h 15m
551Incheon (ICN)Istanbul (IST)11h 45m
552Istanbul (IST)Incheon (ICN)9h 50m
360Hangzhou (HGH)Incheon (ICN)2h 0m
More flight routes

Asiana Airlines contact information

Overview of Asiana Airlines

Asiana Airlines is one of South Korea’s largest airlines, operating international flights to 27 countries across continents that include Oceania, Europe and North America. They service 5 separate destinations within the United States, as well as 2 in Australia and more than 20 in China. Having one of the widest networks of destinations across Asia, it is popular with travelers completing multiple-stop trips.

Codeshare agreements are in place with 30 other carriers, including their budget partner Air Seoul and other subsidiary Air Busan. Asiana Airlines has partnerships with major airlines such as Air Canada, United Airlines, Qantas and Etihad Airways. The alliance with United Airlines provides customers with the ability to reach more than 70 locations after a layover at either San Francisco, Chicago, Seattle or Los Angeles.

Passengers have the ability to upgrade to Preferred Seating, First Class and Business Class. Preferred Seating can place you at the front of the Economy section with more than 6 in of extra leg room, while Business tickets deliver bed-style seats with 180° of range.

There are roughly 73 passenger aircraft in service, with the majority of them belonging to the Airbus A320 range. Included in their fleet are 6 Airbus A380-800’s, which are capable of carrying up to 495 people. The airline also operates more than 15 Boeing planes, including the famous 777.

A full member of the Star Alliance since 2003, passengers can benefit from a wide variety of departure times, shorter transfer times and shared airport lounges. Asiana Airlines additionally has a number of its fleet featuring Star Alliance livery, with five circular stars on the tail.

Everything you need to know about Asiana Airlines flights

Asiana Airlines information

IATA CodeOZ
Routes134
Top routeJeju City to Seoul Gimpo Intl Airport
Airports served64
Top airportIncheon Intl
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.