Flight was delayed due to mechanical issues to the point that I missed my connection and had to wait for 6 hrs in Calgary... thankfully I wasn't in a rush or that would have been annoying
It was an awesome experience flying with Westjet. This was my first domestic flight experience in Canada.
Single flights to Cancun purchased through third-party, initially had issues printing luggage labels with the lady at the airport Pearson… Was super friendly and assisted quickly despite being very busy
Original flight canceled and communicated poorly. A series of gate changes , delays and plane changes followed. Even after the entire flight boarded there was another plane changes followed. Food vouchers provided to my travel companion but not to me despite being on the same reservation. No in flight entertainment. The entire experience was terrible although the flight crew were great.
It was great being a direct flight from Calgary to Tokyo. No transfer to worry about.
Very old planes. Seats were not comfortable. Air was not on during the flight leading to incredibly stuffy conditions.
It was so bad experience they wanted just charged passengers for any reason.
Boarding process was poor and slow. Should fill the plane up from the back like other good airlines
Early flight was great. Naps, movie and into Mexico with time left in the first day.
Delta was great. West Jet was not. I booked my flight in Sept (well over two months ago), but was told there were 2 reservations and NO tickets for me, my husband and 16mo daughter. We were unable to go ahold of West Jet over the phone and the kiosk was unhelpful so we had to buy completely new tickets in order to get home that day. I’ve called West Jet twice since and sat on the phone for over an hour without speaking to any representatives.
Again, lines for boarding are a problem in iceland. The flight itself was fine and very smooth. No complaints. We would definitely fly icelandair again.
Had a screaming child next to us. Not the airline’s fault but still annoying.
Highly disorganized company, poor customer service. Packed seats on a 737 for a trans-atlantic 9 hour flight. Greedy company policies, no meal or snack provided for 9 hour flight.
Icelandair flight was excellent. The checkin and security arrangements for Saga Premium passengers at Newark was very poor - our checkin opened much later than the normal and our security queue simply led us to the back of the normal queue. Someone was having a laugh surely!
The flight was on time and the crew was nice. I did not like the fact that my husband and I were seated in different rows. I feel pressured by airlines to pay more to choose our seats. We will sit anywhere, but we shouldn't have to pay to sit together. I also think they should serve at least a snack that's free.
My only area of issue was the flight was rather warm and the knobs for cool air didn't allow much cool air to come through. Everything else was great.
Been travelling for 2mo. And when you meet flight Attendants that love their jobs you can just tell. And makes flying with them worth another flight in the future!!
Everything was great! My only critique is 25 euro for wifi is wild, but I get it
Good, but I feel there should be a separate boarding line for seniors
Easy check in and boarding. Staff pleasant and helpful. Will continue to fly with Iceland air. Aircraft clean
It would have been better to have USB charging ports available on the longer haul Flight that one of 2 hours
Was very good Staff was great. No tv monitors tho. So long flights make it longer
The worst. No free beverages. No entertainment on an overseas flight. Not enough space. Never again.
Play is affordable! Only way we fly from the states to Europe. Left late but arrived on time
have screens on backs of chairs...offer free snacks and water
Boarding and crew was great. Flight was cold, need layers. Deplaning was hard. We had to take stairs off the plane and I was separated from my travel companion because we were not seated together and they would not let him wait for me to get off so we were forced onto different shuttles.
Check in and boarding was easy, crew was cheerful. Not much to read or do on the plane and our neighboring passengers were talking loudly so we could not sleep. But overall good. Great coffee.
Flyplay is the only way I travel to Europe. Had a 15 hr layover in Iceland. Normally this would suck, but I regret a car and saw the black sand beaches, several waterfalls and sky lagoon. And finished with lamb at cafe Loki.
did not get the seats we had specially paid for
This is a no frills airline. You cant expect much for the price. Low cost flight, clean, nice staff. That's all I need for the price. If you want more, book with another airline and pay more. For Europe trips, PLAY is the ONLY airline I use
The speakers were way too loud. Music was played during boarding too. This noise could've been avoided.
Service was excellent, but they ran out of food options by the time they got to my seat (row 36).
The idea of needing to go outside in the winter to board in icy cold temperatures is totally a non starter for me. Seats were very uncomfortable though the leg room not too terrible. Attendants were nice
Easy check-in at yvr Pleasant flight crew More comfortable economy seating than usual
Food was not good, and the crew ran out of choices.
The experience was good. Flight was on time. Liked how they offered to accept carryon baggage for free before as I was checking in online.
We were sent via the ac app to a wrong gate. And then got a boarding message to the original gate. Had to run through the airport to get to the gate just in time. Were they purposely trying to trick me? The day before flight was sent a message for free change of flight. Kinda suspect they oversold the flight.
Super good. All the teams had a very good collaboration with each other
The flight attendants were lovely - very warm and kind. Really appreciated it.
For boarding, after family with youngsters, you should have 65 and over. Whatever rules, enforce them. It’s frustrating for those who respect them to see aggressive people rush to the gate out of turn…
