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Azores Airlines: Expert advice and recommendations

Expert travel writer Gabriel Leigh shares all you need to know before booking a flight with Azores Airlines.
Gabriel Leigh
5 September 2024

Azores Airlines is unique primarily because of its home in the Azores, which are situated about as close to the middle of the North Atlantic as you can get. That means they offer the bulk of service to and from the Azores, which have (rightly) been dubbed the “Hawaii of Europe”. But it also makes them an interesting and often overlooked way to go all the way across the Atlantic, ideally with a nice little stopover on the way. Don’t forget: flights from North America’s east coast to the Azores are only around 4 hours in length.

Why should you consider Azores Airlines?

Azores Airlines has brand new, fuel-efficient and quiet A321NEO aircraft plying many of its transatlantic routes. These are narrow-body aircraft and the business class is more like domestic First in North America—no lie-flat seats here. However, with flights so short, they aren’t really necessary. And Azores couples those nice new aircraft with some really fantastic premium fares. Don’t expect lavish service or many bells and whistles, but relatively speaking you can get great value here.

Its route network encompassing some lesser-served cities in North America and Atlantic islands can also mean it’s an efficient way to travel, in some cases cutting out a connection on certain routes versus traditional transit points in mainland Europe. More on that a bit later on.

Azores Airlines vs SATA Azores

The first point of confusion for many when it comes to Azores Airlines is the sister airline SATA, which is what you’ll be flying if you travel inter-island in the Azores. They are technically two different airlines under one group, with Azores operating all service to Europe and North America on jet aircraft, and SATA operating turboprop Dash 8 flights around the Azores and to Madeira, about two hours away. But as far as you the passenger is concerned, they might as well be the same thing—tickets will often include both if you plan to hop around the islands.

Destinations

The Azores is comprised of several small islands out in the Atlantic and the biggest city and main hub for Azores Airlines is Ponta Delgada, on Sao Miguel island. Many flights will route to and through there. However, the nice thing about Azores Airlines is that they offer direct service to North America and Europe from other Azores islands too. For example from Toronto and even Oakland, US direct to Terceira island.

Some unexpected cities

Azores Airlines also serves some North American cities you might not expect, such as Providence, Rhode Island and Oakland in the US. Eastbound from the Azores it serves Lisbon with many daily flights, of course (the Azores is part of Portugal) but it also connects the islands to a growing list of other cities in Europe. Keep in mind that some routes are only seasonal and may not be offered year-round.

Skip the Azores altogether

On top of that, it’s also started serving Funchal in Madeira direct from Toronto and New York. (That’s another Portuguese Atlantic island that I would highly recommend.) It’s launched direct New York-Porto flights on the Portugal mainland. And it also now flies to Praia in Cape Verde too, selling tickets from Boston and London to the African island nation.

The fleet

Azores Airlines’ fleet is made up entirely of Airbus A320 family aircraft. That includes a mix of older A320 and newer A320NEO, some of which have an all-economy layout while others have a small extra legroom “executive” section. These tend to serve the European mainland. Then there are the A321NEO and A321LR (they are the same from a passenger perspective) that you’ll find on the longer, more premium routes, especially to North America. These feature a dedicated business cabin. The latter do occasionally serve European routes too. Look for the aircraft code: 32Q.

Tip: The one exception to this mix is the Oakland-Terceira flight that Azores often runs during the summer. Because of range limitations that flight is operated by an A330 wide-body belonging to Plus Ultra, so the onboard product will be different to the rest of the Azores offering.

Onboard experience

Azores Airlines is effectively operated like a budget carrier but with more comfort and some added perks in its “comfort” class business cabin on longer routes. If you don’t go in expecting luxury service, however, it tends to do the trick.

Transatlantic economy class

On the newer aircraft serving the transatlantic routes from North America, economy class offers a reasonably comfortable seat with adjustable headrests and decent padding, plus reasonably good legroom. There is no in-seat entertainment screen, however, there is content available to stream to your own device for free, as well as Wi-Fi (which is chargeable).

Economy flights over 3 hours in length are served a hot meal, meaning this applies to all North American flights. Beverages, including wine and beer, are also complimentary.

Tip: Azores will charge you for any seat assignment in the economy, though if you’re taller it could be worthwhile paying a little extra for an exit row or bulkhead seat which will offer a little extra breathing room. That said, legroom is not terrible at all for people of average size, compared to other economy class offerings.

Transatlantic Comfort (business) class

If you think of Azores Airlines business class as a premium economy product, you’ll likely come away happy. Legroom is 102 cm and seats are laid out in a 2-by-2 configuration so there’s enough space for the typically 4- or 5-hour flights you’ll be taking. There’s also a hot meal, complimentary drinks and power outlets. The very short red-eyes to the Azores are tough for getting good rest no matter how you cut it, but these seats are absolutely adequate for a daytime flight and definitely survivable on the overnight. Just don’t plan too much for the following day.

Flights under 3 hours

Many flights between the Azores and Europe are operated as an all-economy service, and on any flight under 3 hours there is no meal served—only a small snack and a drink. Curiously, there is no option to buy anything extra, and that goes for “premium” drinks too. I once asked for a beer onboard a European flight and was told that didn’t exist.

All of this is important to consider if you’re continuing on to Europe with a connection in the Azores where your ticket is otherwise in business class: the second leg could be in an economy seat, plus you won’t have any of the priority boarding, etc, that came with your business ticket on the first leg. The ticket prices do generally reflect this, but it’s good to manage expectations going in.

On inter-island flights meanwhile, there is no service whatsoever, not even a cup of water. So although these flights are usually under an hour long, you may want to bring along some snacks or at least a bottle of water.

Incredible transatlantic fares

If you’re heading to the Azores it’s a no-brainer to take Azores Airlines in many cases because they offer the vast majority of service to and from the islands. But the other reason to fly Azores Airlines is the frequently very compelling premium fares they offer between points in Europe and North America. If the price is right and you have a little extra time, I do think this can be a great value. Added bonus if you can stop for at least a night or two in these incredible islands.

Fun fact: did you know that some of the Azores are actually technically located in North America? That’s because it lies on the North American tectonic plate. So I reckon this is where you can find the shortest flight in the world between Europe and North America, technically—flying from Horta to Flores.

Navigating the fare types

Azores Airlines has six different fare types on offer and, although they’ve colour-coded them, it can be pretty difficult to figure them out, especially if you’re on a longer itinerary that involves a mix of cabins and interline partners. On my last flight with them, there was quite a bit of confusion about which level of priority I could actually board with despite having purchased a business class ticket. In the end, the gate agent simply shrugged and let me through. So take a close look at this before you head to the airport, so that you know what you’re entitled to.

Loyalty program

SATA Imagine is the loyalty program of Azores Airlines and SATA, and unless you are travelling very often to the Azores or plan on moving there, I wouldn’t bother signing up. Attaining elite status with the program will get you some added priority and perks like a few extra bonus miles, but overall they are not too compelling. Better to credit your Azores Airlines flight to TAP Portugal’s program, which will have better usability on a much wider range of partners.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

August

High season

September
Best time to beat the crowds but there is an average 20% increase in price.
Most popular time to fly and prices are also 5% lower on average.

FAQs about flying with Azores Airlines

  • What is Azores Airlines' carry-on size allowance?

    On board Azores Airlines flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Azores Airlines assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Azores Airlines fly to?

    Azores Airlines offers direct flights to 19 cities in 8 different countries. Lisbon, Ponta Delgada, and Porto are the most popular cities covered by Azores Airlines.

  • What is Azores Airlines’ primary hub?

    Azores Airlines concentrates most of its flight operations in Ponta Delgada.

  • How does KAYAK find such low prices on Azores Airlines flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Azores Airlines.

  • When are Azores Airlines plane tickets cheapest?

    Flight prices with Azores Airlines will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Azores Airlines is August, while the most expensive is September.

  • What’s the cheapest route that Azores Airlines flies?

    In the last 72 hours, the cheapest route flown by Azores Airlines found on KAYAK was from Funchal to Ponta Delgada, with a price of C$ 112 for a round-trip.

  • What are the most popular airports for Azores Airlines flights to depart from?

  • Is Azores Airlines part of an airline alliance?

    No, Azores Airlines is not part of an airline alliance.

  • How many destinations does Azores Airlines fly to?

    In total, Azores Airlines flies to 19 destinations.

See more FAQs

Top tips for flying with Azores Airlines

  • The cheapest month for flights with Azores Airlines is August, while the most expensive is generally September.

Azores Airlines customer reviews

7.5
GoodBased on 65 verified guest reviews
8.3Crew
6.6Food
7.4Boarding
5.6Entertainment
7.3Comfort

Traveler rating:
Sort by:
M
4.0 Mediocre
FNC-PDL
The facilities at PDL are absolutely appalling during a 4.5-hour connection. Passengers from multiple flights were crammed into a small area with insufficient seating and only a snack bar. The only bathroom was unisex, with one stall for men and another for women side by side. This is for hundreds of passengers. The connecting aircraft from PDL to JFK was downgraded/switched out to an Economy Class-only configuration without explanation, even though the aircraft with Comfort Class we arrived from FNC on remained at the stand. Those who paid for Comfort Class could not enjoy the better seating or catering. Food and drink aboard was sub-par. I would qualify it as one of our worst travel experiences in years.
V
8.0 Very good
FNC-PDL
The crew was great. The only problem is that electrical outlets were not working in what seems to be a half of the rows on the plane. Considering that passengers are asked not to use power banks, this leaves us out in the blue without any entertainment option.
C
8.0 Very good
BCN-LIS
TAP Was fine. Azores terrible
M
10.0 Wonderful
JFK-FNC
Reasonably comfortable. We were about an half an hour late. But no personal impact. Seats upfront have a good amount of recline, but do not lay down flat. Food and drink can be improved. There are no soft drinks available on the flights. Water, juices, and wines are provisioned.
M
8.0 Very good
FNC-YYZ
Flight on time. Staff pleasant and responsive. Food could be much better. Snack before landing was a few dry crackers and a drink. Nothing else. There was a very lumited selection of beverages available on a 7 hour flight. No soft drinks, even in the front cabin.
S
4.0 Mediocre
MXP-PDL
Delayed departure of one hour and half, inflight entertainment NOT functioning. Plane did not crash and I arrived alive, so I guess it was a good flight.
M
10.0 Wonderful
JFK-PDL
This was a long flight - 6 hours - and nothing is truly comfortable for that long... but the flight crew was friendly and attentive. The airport in the Azores is small but we weren't there long enough to explore any amenities.
V
2.0 Poor
PDL-JFK
There is one flight a day and it was canceled with no explanation
L
6.0 Okay
LIS-PDL
Flight was ok. Food on way there great a pork dish way back tuna and pasta was not good. Flight attendants were great. Wish they had more soda options like ginger ale seltzer water. Good experience overall. Worst part of trip was car rental Klass company car broke down we were on side of road late night 4 hours awful awful experience all they wanted was 500 euros for help to come absolutely horrible experience we were scared side of highway they offered zero help!
S
10.0 Wonderful
PDL-FNC
Coming from USA it was nice to be treated nice for a change. Even though our flight was pretty short we were served breakfast. On time flight with very caring staff. Please teach American carriers how to treat people.

Azores Airlines flight status

Fri 4/25

Azores Airlines route map - Which destinations does Azores Airlines fly to?

Find out which destinations you can fly to direct with Azores Airlines by entering your departure airport. If you want to know if Azores Airlines flies a certain route, enter both the departure and destination airport before hitting search.
Fri 4/25

All Azores Airlines flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
140Pico Island (PIX)Lisbon (LIS)2h 30m
141Lisbon (LIS)Pico Island (PIX)2h 45m
276Ponta Delgada (PDL)Porto (OPO)2h 20m
277Ponta Delgada (PDL)New York (JFK)6h 5m
277Porto (OPO)Ponta Delgada (PDL)2h 25m
276New York (JFK)Ponta Delgada (PDL)5h 50m
152Horta (HOR)Lisbon (LIS)2h 30m
153Lisbon (LIS)Horta (HOR)2h 45m
233Lajes (TER)Boston (BOS)5h 45m
232Boston (BOS)Lajes (TER)5h 5m
281Praia (RAI)Ponta Delgada (PDL)3h 45m
281Ponta Delgada (PDL)Boston (BOS)5h 45m
280Boston (BOS)Ponta Delgada (PDL)5h 5m
120Ponta Delgada (PDL)Lisbon (LIS)2h 15m
127Lisbon (LIS)Ponta Delgada (PDL)2h 30m
134Lajes (TER)Lisbon (LIS)2h 20m
160Ponta Delgada (PDL)Funchal (FNC)2h 5m
163Funchal (FNC)Ponta Delgada (PDL)2h 5m
183Porto (OPO)Lajes (TER)2h 40m
131Lisbon (LIS)Lajes (TER)2h 40m
182Lajes (TER)Porto (OPO)2h 25m
329Ponta Delgada (PDL)Montreal (YUL)5h 55m
328Montreal (YUL)Ponta Delgada (PDL)5h 20m
228Ponta Delgada (PDL)Milan (MXP)4h 0m
229Milan (MXP)Ponta Delgada (PDL)4h 40m
322Toronto (YYZ)Ponta Delgada (PDL)5h 55m
More flight routes

Azores Airlines contact information

Overview of Azores Airlines

Known for being a subsidiary of the Portuguese airline SATA Air Açores, Azores Airlines most commonly operates international flights to various countries in both Europe and North America. Depending on where you would like to go, some potential destinations include countries such as Germany, the United Kingdom, Spain, and Canada.

To ensure that you have the best trip possible, this airline has created its own entertainment app, referred to as the Cabin Media Player. For passengers that would like to watch movies, play games, read books, or listen to music, simply download this app onto your smartphone or tablet for free before boarding your flight.

When booking your travels through Azores Airlines, there are several different classes for you to choose from, including Discount, Smart, Value, and Comfort. While Discount, Smart, and Value are all Economy choices that provide standard benefits like snacks, drinks, access to entertainment, and the ability to pre-select your seat before the flight, Comfort is an executive service that will give you the option of checking free baggage, access to an exclusive lounge while waiting in the airport, the ability to pre-board your flight, and the choice of going to a designated check-in desk.

Out of the 5 aircraft that make up this airline’s fleet, all of the planes are Airbus. The Airbus A320-200 and the Airbus A321neo are the most commonly used planes, as they each can fit between 160 and 180 passengers, making them ideal choices for middle-range flights. While both planes are very similar, there are some differences between their seat layouts.

Everything you need to know about Azores Airlines flights

Azores Airlines information

IATA CodeS4
Routes45
Top routePonta Delgada to Lisbon
Airports served19
Top airportPonta Delgada Nordela
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.