The plane was delayed for over an hour because of a family who didn't speak English, and didn't understand what was asked of them. While I understand the delay, I thought it was unfair to keep us all waiting for over an hour to get to our destination and a better approach should've been exercised.
No entertainment and one bag of pretzel/beverage at the beginning of a 5 plus hour flight.
i liked that all seats had usb ports and a plug
Crew was great. Helpful, friendly, sense of humor. 👍🏽 Seat was really uncomfortable -- too concave ( why make them like that???) but worst, This is the first flight I've ever been on in my life where the seat did not have the option to recline!!! Whaaaat??? I was so sleepy but never was able to get comfortable enough to actually sleep. I forget which model of a plane it was exactly, but it was a 737 of some type.
We had tried to change our seats in the app multiple times before check-in but the flight was seemingly full. When we boarded, there were several empty seats available that my husband and I were offered to take by one crew member only to be told by two others that those rows were reserved for the crew members’ bags.
One of the flight attendant was very rude and not helpful. The others were good. Also seats were dirty with food bags left on the seats. Looks like the plane wasn’t clean before we boarded.
Excellent, as always. Just a bit of comparison from the same routes. United has free blankets. Horrible terminal. EWR JetBlue. Updated terminal. EWR. Screens for each seat. Self service pantry and a lavatory in the middle of the plane. Alaska. Always has new planes neon lighting. Mood music for boarding and deplaning. No screens. Outlets yes. Offers water latter part of the flight. Which is nice. Excellent flight attendants. Customer service on phone or gates are always extra polite and friendly.
They had us waiting for over an hour to rearrange passengers and luggage for balance, then waiting another hour and half after arrival for luggage only for my bag to have been left behind. The staff weren’t helpful saying that they had to leave the luggage behind because of how many people were on the plane and it wasn’t a full plane. Refused to issue a baggage claim initially then when they did the sent it back home instead of the address provided at my next destination. Terrible.
Love Alaska planes. New. Used to have music while boarding. Neon lights. Excellent service. Always. But no screens. And weird reclining method.
Airline handlers broke two of mu suitcases! One wheel on one of my luggage completely came off and two of the frames and the wheels cracked on another. They handled it by giving my a voucher! WTH! My luggage is a set and now two are broken! Absolutely ridiculous and they took lack of responsibility.
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Good and consistent Printer in lounge did not work for me :(
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
My Flight was cancelled and there was no other options available for me to Travel on that date and my options for the next day was all connecting flights that would have me in the airports all day before reaching my destination
The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Chaotic boarding, but mostly my issues are with Toronto airport
We had things stolen from our luggage, we also were refused an upgrade on a flight that was not full.
When we left, it wasn't Great . People were drinking heavily, very disrespectful Extremely loud, the entire trip. I think the crew members, should have get their attention. Coming back was great.
I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.
Great flight and crew. Food isn't free and neither are headphones...
We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.
The flights were on time and the crew was friendly and helpful. The food was ok. The seats were quite cramped and if the seat in front was tipped back there was very very little room. The entertainment was only on your own device and there was no usb charging
Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone
Delay was not properly communicated. Service, plane, value of ticker were all great.
Excellent service and food in the Club Class. Warmly recommend. Much better than AC.
Wish movie and music choices changed more often. Mostly same from a month or two ago when I last flew.
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
Overall great. I was forced to check my carry-on backpack from EWR to BOS but it came out on the luggage carousel so fast I didn't even get delayed for my pickup.
Boarding was easy. RDU gates can get crowded, be prepared to be patient. Flight was smooth, with excellent service. Pilots really provided a lot of visibility into flight details. Plane and seats were clean and serviceable. TY!
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
It was good. Just that the seats could not be reclined. The people behind were not ready to let the chairs be reclined
Cramped seats. Audio jack for the in -flight entertainment was broken.
My flight was delayed. They boarded us, then no sooner were we on the plane, they made us get off again and wait another 45 minutes before doing it all over again.
The negative was the wait at the airport coming back. I checked my bags in, an hour before boarding and I get the notification that my flight was delayed. Rather had gotten the notification while I was at the hotel. Then it was delayed 3 x’s. Ugh!
