Crew members were helpful and responsive. However, the toilet in the only main cabin bathroom didn’t work properly.
Could have re-booked me at check in knowing that I was going to miss my interline connection
Arrive on time cause the TSA can be quite the project. Besides that your trip will be awesome.
Damaged my luggage. Insisted to check in my small luggage now it’s scratched and dented.
Alaska Airlines is horrible. They notified 30 minutes before boarding that they needed to reroute my flight, causing a 22 hour layover and 42 hour travel experience they could have been avoided if they adequately informed me when I did online checking, 24 hours in advance, that I would need to reroute. This would have avoided a horrible experience if they truly demonstrated customer care
SeaTac was a mess first class check-in not clearly identified Temporary signage needed since only one door into Alaska check-in area directed you to coach baggage check.
Excellent- easy to board. Comfortable seat. I sat in premium.
Boarding was done really poorly. I understand the flight was late but even when the plane arrived they just stood around and didn't streamline the boarding process.
The lateness of the pilots was incredibly disruptive, and we still didn’t take Off very quickly after they arrive
Always delayed, inadequate availability of room for baggage but the crew were good & approachable.
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
the fight attendants were great and i appreciated that they had season 1 of The Wire from HBO as a viewing option
The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Chaotic boarding, but mostly my issues are with Toronto airport
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
We arrived early and finally made it to our gate almost an hour after.
The flight was delayed so the people from a late connecting flight was able to still make the connection.
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Cramped seats. Audio jack for the in -flight entertainment was broken.
United airlines was top for my last trip in every way
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Great thanks - a whole row to myself. Good food but film selection not great.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
I liked the duration speed while in the air but that is is for positive things to say. The service was over 3 hours late, staff not very friendly (probably because they were also late to the destination), uncomfortable seats and disappointing food options
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
The foot ottoman cushion was missing on my business class seat.. the hydraulics is on its last leg & seat cushions do not have support or paddling. Heavily dented by butts
I have been flying with American most of my professional career. But the airline seems tired and becoming more and more subpar with older planes than other airlines, dirtier and less comfortable seating, and less and less amenities. Their WiFi seldom works and their food is becoming more and more mediocre. How do you fly from LAX to PHL with only being offered one drink and as a platinum customer. I am exploring delta here on out for more of my flying.
I was unhappy with having the seat I chose changed at the last minute. I was moved to an aisle seat which did not recline and was next to the bathroom. The bathroom odors made the flight entirely unpleasant. Having carefully chosen my seat months before I was not pleased with my AA experience. In addition, they ran out of tea during flight service, really?
The aircraft was on-time and plane and lavatory was clean.
My flight was delayed four hours without explanation. Gate crew seem to avoid interactions with passengers and we’re not in attendance until flight finally boarded
