Rent a Lexus in Richmond

I had a road accident that collided with an animal in highway, causing damage to the car(dented hood). I didn’t buy insurance prior to and during picking up the car. However Policy of the insurance isn’t clear in terms of making up for the loss and repair. It turns out to be not optimal for a situation like this to go as long as it did to let me know how much I am going to pay as I am a traveler and leaving soon. But I don’t want to leave without fixing the problem.

10.0 Wonderful

Dec. 2021

Was offered a compact or an electric. It was perfect. No complaints

6.0 Okay

Jul. 2017

Pros:

It was the right size.

Cons:

Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.

9.2 Wonderful

Jul. 2017

Pros:

Easy pick up. Great quality.

Cons:

When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.

8.8 Very good

Jul. 2017

Pros:

Employee's were friendly and helpful

Cons:

It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.

Avis

7.6

Good

96 reviews

Cleanliness

8.0

Comfort

7.8

Pick-up/Drop-off

7.5

Value for money

7.3

3 locations in Richmond

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Locations in Richmond

3880 Grant Mcconachie Way

+1 604 606 2847

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

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4440 Cowley Crescent

+1 604 606 2847

Monday	07:00 - 20:00
Tuesday	07:00 - 20:00
Wednesday	07:00 - 20:00
Thursday	07:00 - 20:00
Friday	07:00 - 20:00
Saturday	08:00 - 19:00
Sunday	08:00 - 19:00

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5951 Minoru Boulevard Unit 173

+1 604 606 2890

Monday	08:00 - 19:00
Tuesday	08:00 - 19:00
Wednesday	08:00 - 19:00
Thursday	08:00 - 19:00
Friday	08:00 - 19:00
Saturday	09:00 - 14:00
Sunday	10:00 - 14:00

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Reviews

6.0 Okay

Apr. 2024

Make sure to take pictures of the vehicle, any noticeable damage before you even drive it. Then provide those photos whenever you drop it off. There was damage on my vehicle if I did not document them I would have been charged for it. Other than that, everything was good.

10.0 Wonderful

Apr. 2021

Pros:

Staff were friendly, the car was nice, and I was told they hold the car regardless of when you show up.

Cons:

There wasn't an opportunity to mark down if the car had scratches or damage when you picked it up.

4.0 Mediocre

Jan. 2021

Cons:

Wish they would stop classifying “luxury” vehicles as a regular domestic POS

10.0 Wonderful

Apr. 2020

Pros:

The owner is awesome; I've rented from here before and he makes every interaction unique. I'd recommend the Richmond location specifically because of that owner.

Cons:

N/A

8.8 Very good

Oct. 2019

Pros:

Friendly staff

Cons:

I wasn't counseled about the inability to pay for cashless tolling and now the company gets to charge me an additional fine. Seems to be true for multiple rental car companies though

10.0 Wonderful

Sep. 2019

Pros:

fast, convenient, super nice attendants for pick up and drop off!

188 travellers who rented a car in Richmond gave the car agency they used an average rating of 7.6

Rent a Lexus in Richmond

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