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Poor food on board, but seats are too small and uncomfortable

1. The entrance to boarding gate G5 (which is at a lower level) is from the walkway (which is at the upper level). That entrance was locked and there was no place for hundreds of people to sit at the upper level, for a long time as the flight was 45 minutes late. 2. The choice of movies on board was extermely limited and poor. 3. The staff was unhelpful and faked politeness.

They didn’t have ice for the drinks and only gave you half a cup of your beverage. Did not have enough water. I got dehydrated

Fast boarding process. Flight was expected for a long haul economy flight

Boarding is fast and easy for economy class, food was ok baggage policies are good

I hope their usb charging port works. None of their usb port is working. Boeing 777 LA to Taipei (vs)

The flight went well. Everything good. Boarding. Meal service. Snack (crackers) & Drinks. (Could do with more selection like a sandwich). The seats did not have the annoying footrests (that dig into your shins when you stretch out your legs.). Entertainment was good as I watch 4 movies. Screens were bight (adjustable) but could do with privacy filters on them to prevent light from the passenger next to you shining in your face. They need to have milk for hot black tea though as coffee creamer just never makes tea taste nice.

The flight went well. Everything good. Boarding. Meal service. Snack (crackers) & Drinks. Entertainment was good as I watch 4 movies. The need to have milk for hot black tea though as coffee creamer just never makes tea taste nice.

EVA would not help with ticket issue since they were purchased through a travel agency. Even though it was EVA ticket stock. Travel agency Budget Air didn't reissue ticket after airline change which I didn’t learn until trying to checkin on Christmas Day and there was no contact number for the agency to help. I will never use Budget Air to purchase flight again and disappointed in EVA’s refusal to help. Thankfully just under 12 hrs before departure someone from the agency was available to reissue tickets. I was starting to think we would not be flying and the stress trying to resolve was completely unacceptable.

seamless check in/ friendly staff, food is good, always love flying Eva Air

All of the JAL flights in this itinerary were great. However the last leg of my flight from LAX to SFO was through Japan Air’s partner, AA which wqsn’t up to par. We were informed only minutes before boarding time of a delay despite the airlines knowing about the delay far earlier (the aircraft we would be taking arriving arrived and disembarked close to our boarding time, for all to see but AA still kept the original boarding time posted until last minute). Furthermore, once we boarded the taxi/wait time was also extended, with the pilot blaming “construction at SFO” for the delay, rather than taking accountability for the the plane’s late arrival coming into LAX. We took off approximately an hour later than scheduled. It’s for these reasons I adamantly avoid American Airlines when possible. Again, JAL was stellar.

This airlines is always my favorite. Very consistent customer service and food is good. My last flight with them, I had no idea we landed because it was just that smooth of a land.

Excellent crew, immediate attention for any request. Both ways on time (rather before time arrival at Haneda). Only complaint was that the seats are not reclining like rest of the airlines that I travelled. The Backrest is fixed. The reclining is only within the box seat, so you slide down forward for reclining, not backward. So it was bit uncomfortable. The food for the day trip was excellent. For the night flight, no breakfast was served, only dinner, which was disappointing.

The food was not that good. I liked the miso, green tea, and ice cream. I wasn’t able to put my carry on bag under the seat in front of me. The flight was smooth. Please expand your choices of movies especially the new ones. I can’t choose any of those films. They’re old.

Food as always. PA was not clear, especially the English ones. Very limited Hollywood movies. Unlike the first flight I had, this plane has less leg room and less room for my under seat baggage.

I like the braised beef., miso soup,, and green tea. Very little choices of hollywood movies. The PA announcement in English was not very clear and very soft. I could hardly hear.

More updated movies & Chinese movies. The food sometimes overcooked. Prefer to have more neat snacks in between than just choose from the menu. Please change the menu every now and then. This is my second time flying within one year and the menu didn’t change at all!

The Experience was fantastic, it's a quick flight so no entertainment or food. Just a refreshment

First of all I had dozed off. And when I woke up, my food was on a tray without telling me the food was there or asking me if I wanted something to drink. They never came back to ask me if I wanted anything to drink and I tried to stop them several times. I personally have a problem swallowing food without something to drink with it. so therefore I could not eat., second thing for the entertainment. There was no place to plug the headset in because the tip had been broken off into the monitor to where you couldn’t even watch a movie or hear any music that was annoying .

Attentive crew, great service with regular rounds of drinks and trash collecting. Only complaint is the food, which was mediocre.

My flight to Los Angeles was canceled Had to book another flight and you charged me extra $500 Very bad experience

Comfort was left wanting due to such a long flight, made the wife and I wish we could upgrade the seats to Business class or First Class, but did not have that option. Food was good but had very limited options and I have a dietary restriction which was difficult for the staff to accommodate since everything provided came with cheese on it. (Cheese could potentially kill me) Did not have an option to inform the staff until we were already in the air about the restriction and was not provided another option before flight departed.

Liked that I could pick my seat and have a special meal without an extra charge. Luggage is reasonable for overseas trip. What could have been better is boarding and leaving on time.

Great flight, although I flew out of ONT and that is where my car is, lol

Staff is friendly, great variety of entertainment, check in a little messy but due to people not listening. Overall a pleasant experience. Would use again in the future.

It felt like a new plane. Decent leg room in economy, food was fine, and the plane didn’t feel super dry and uncomfortable.

Better training to have qualified crews and services. My flight was from around 12 midnight Friday Taipei to Vancouver. After two hours first meal (2:00 Am -8:00 ) no crew available for even asking for some water. I was even willing to pay for water. For breakfast after 8 hours the only drink was tea and coffee no water or juice.

Free Wi-Fi could have been better in the Airport.

3 of the 4 flights had delays despite the weather being fine, but still managed to make all connections

Ask flight attendant for water during flight and she was a little rude get the water.

Not worth the premium paid for the first class ticket

Fine. Though no food or entertainment so the survey needs to be updated with those options.

Backpack should NOT allowed put in the flight bin , only put it under the seat. I can't find space put my carry on luggage!!! and I pay for it ! that was very bad experience

Standard flight experience, but there is only power at the seat to row 20 on the aircraft, on my initial check in it did not say that was the case

I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.

The ride was good but no food ot entertainment hence, it was just over an hour flight.

Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.

No snacks served! Seating in the kast row in uncomfortable.

Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.

The male air hostess was rude and didn’t even offer me a drink. Poor customer service!

last minute was rebooked. This rebooking made me miss my connection, added a stop in my itinerary without my approval, and had me arriving 10 hours later to my destination...for a delay that was 2 hours. To boot, my final flight from London to Athens booked me in a middle seat, where I originally booked all aisle seats. This was incredibly uncomfortable for a 24 hour journey and made me incredibly upset.

Because we had to drive to Toronto due to delays in Windsor on our return we had a car in Toronto so we had to drive home

Our flight from Windsor to Toronto had several delays so we had to drive to Toronto in order to catch our flight to London.

Horrible delays and confusion at all Air Canada counters. Flight was delayed well over 6 hours with little to no communication. Was o my offered a $15 food voucher and $200 Air Canada voucher—-neither of which did I need or have desire to use. Will never fly this airline again.

Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available

Air.Canada assisted passengers with hotels, cabs, and accommodations when the flight was delayed because of mechanical problems.

Glad to see the staff of Air Canada take preference in protecting their customers from unruly passengers before they board. Well done

Everything is very good, No need to be changed. Thank you

Easy boarding, smooth flight, professional crew, and great meals. Still, 15 hours in a plane.

Shockingly chaotic boarding experience with little guidance from the crew. Domestic-sized seats for a 14 hour flight. Compared to other international flights I've been on this was by far the worst.