Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Everything was good, flight was smooth and on time Like service
Aircraft was new. Food so so, especially vegetarian was very disappointing.
Very courteous staff. Abnoxious passenger in front of me who reclined her seat all the way without warning and without considering the person behind her. My flight ORD-WAW was so much more pleasant because of the courtesy of the passenger in front of me.
LOT told me on my first flight that I had missed boarding my second flight and told us to go to a service desk to reschedule. We then were told our flight was still boarding and that we had to run through the Warsaw airport to catch it which is just a long long runway airport. The workers at the airport were not helpful at all and you have to go through two passport checkpoints. I have asthma and was almost dead when I got on the plane and no one helped or gave us water or even acknowledged us. The flight was fine - the crew members are not friendly so it’s a very functional flight at best. Also my bag didn’t make it to my final destination.
LOT was very disorganized at Istanbul airport with no communication with travelers. Our flight was delayed over and hour and a half and there were no announcements, displays or anything about it. It almost left me missing my second flight!
I would like to be able to choose the seat before the flight without paying extra money. Family members should not to be separated from each other.
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
One of the best experiences ever. Thank you to the crew.
Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.
bus ride to the plane was very crowded and had to wait a long time to get to the plane. The flight itself was great.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Horrible I had a health emergency and couldn’t go Air Canada refused to allow me to reschedule
First, When I check in at Phx air Canada counter, I couldn’t make it myself, either at the check in counter, the lady told me that I need a Canada visa to take this plane, then I told her that I have a lots of friends go back to China and transfer in Canada, I’ve never heard they say they needed a visa to stay in the airport, also, I have US lawful green card, as I did research, I knew all U.S. green card holders don’t need a visa to go to Canada if stay a short time. And then they agent lady asked her workmates, spent over an hour then finally have the boarding passes for me. Secondly, my flight is from Phoenix to Hongkong, one stop at Vancouver, but I had to get my bag in Vancouver then re-check in again there. I asked them, they told me that because my layover time is too long (about 20 hours), so they can’t do bags check through. I understand this, just compared with other airlines I travel before, this isn’t a good experience to me.
The speaker flight attendant talked over was way too loud. Hurt my ears -had to take out hearing aids.
Excellent crew, great food despite catering issues. We need more people like this.
Very good ! I would recommande it to my friend and family
It was ok. Even after the airport bus took us to the terminal , we did not expect to walk 35 mins inside the airport to the gate . A 15 min walk is ok . Especially if there was any delay in TSA check which happens to is too then people can easily miss the flight.
Really poor travel experience. My first flight was cancelled, which cut my international trip short and threw off my schedule. I will not be flying Air Canada again if I can so help it. The crew and in-flight experience was pleasant and enjoyable but the consistent delays and cancellations are not worth it.
I was not even asked if I want some water. Joke. Steward gave me a biscuit cover in chocolate and did not even look at me.
My flight was delayed for more than 18 hours no accommodations was provided spent the night at the airport
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
I think it was a United A380 plane. The trip from Munich to Denver was about 12 hours and the preferred economy seat I paid $75 for was very cramped. The crew was nice but I was so uncomfortable and getting up to walk around didn’t really help. My legs were swollen for 4 days afterward. I would think on such a long trip the seats would have more room. I would have gone 1st class but it was 3-4 times more expensive. I won’t fly anywhere far away again. My last experience with Lufthansa was great to Italy and back, but this time I could swear everything was United and not good.
Connection time and departure time were both changed to cause undue stree on older people who cant run through an airport
The seats were extremely uncomfortable. I spent €25 on internet and never gained access to it. A flight attendant told me she would file a complaint/report on my behalf but it put me in a very difficult situation.
I like entertainment on the plane once I got it to work. The touch screen really had a hard time responding to touch. Boarding was excruciatingly slow. Getting through passport control was bad enough but security had a line of us not moving at all while this team of security people took their time going through every item of one single passenger, not letting anybody else advance (only one lane open while the equipment was there for 2). I would have missed my connecting flight had it not been an hour late itself. I know the airport is not the responsibility of Lufthansa or Kayak but I mention it as the reason my experience was not great.
The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.
Other than the delay of flight, this crew tried to make the best of bad situation.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Boarding was haphazard after people with small children or walking difficulties
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
