HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Cramped seats. Audio jack for the in -flight entertainment was broken.
United airlines was top for my last trip in every way
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
I still prefer Delta, but Delta doesn’t fly to State College PA.
The plane used to go to Chicago was a bit outdated and needed a refresh
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
Very old planes. Seats were not comfortable. Air was not on during the flight leading to incredibly stuffy conditions.
Traveling on two legs the food was identical and not very good
We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.
Excellent and a surprise as I had never heard of it before.
Was a short flight, not good or bad. Extremely cramped and I'm only 6feet 1inches. 295lbs.
Terrible experience at the gate. Charged for carry on luggage despite them meeting the requirements for sizing.
Check in agent was good, stewardess was unfriendly and certainly did not have the care of the passengers in mind Spent the whole time on her phone
we were upgraded to business class, not sure why, so the flight exceeded our expectations. Perhaps this was because the flight Cancun to Calgary was a nightmare , not even guaranteed a seat upon checkin at the airport.
Average at best. Typical of WestJet these days. Crew far from friendly.
It was fine for a low cost trip. No entertainment and poor food offer. The sits were ok. It was on time.
The seats really could do with some extra padding. The staff member who checked me in at Calgary was amazing. Friendly and lovely.
The trip from booking to execution was great! The plane from YVR to YYC had LCD panels for entertainment which was great, but the return flight from YYC to YVR did not have them. Oh well--it was a short flight. Food was a pretty minor "token" snack, but hey--it was a short flight. It could have been skipped entirely and I would have rated the flight well.
They were so kind and helpful and they even brought an item of mine that I forgot on the plane!!
Gate changed twice, boarding late. However, there was more than usual leg room. Crew was fine. No entertainment due to computer problem.
Terrible. Frequent last minute flight cancellations with terrible rebooking options!
United did not permit online check-in from home as document scans were not getting uploaded. This should be fixed their app
Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.
Flight was delayed, slow boarding,fully booked flight... No extra charge for beverages..
The baggage handlers at Toronto did not load anyone's baggage onto the jet. We sat at the carousel in Pittsburgh for a half hour before anyone told us.
I fly all the time for work & am used to seeing "XYZ flight facilitated by XYZ airlines" (or similar) and it's never been an issue. This flight from Edmonton to DFW through Denver was very early - 6 am, international, so at the airport by 3am. The flight was booked on Kayak through Air Canada and the actual flight was supposed to be on United. I didn't receive anything from Air Canada prior to the flight, other than to check in via United app when I tried to find my flight on Air Canada app. The day of, we were all on the plane at 5:45 am, when the pilot came out to let us know that the engine had been leaking for some time, and we were now going to have to deplane and wait for the mechanic to arrive and evaluate. So, we did. Why the flight wasn't cancelled at that point I don't know. After about an hour, sure enough - cancelled, however at that point, it's late already to try and get onto a flight out of Edmonton (YEG) on a weekend, esp. since post-COVID it doesn't seem that YEG has fully recovered in terms of flights and airline availability. Trying to get back to DFW took me the rest of the weekend from Sat am at 6 to Sunday pm - late, included renting a car on my own dime and driving to Calgary (YYC) which has more flight availability, as well as another night's hotel also on my own dime. I found some help on the United app - the chat personnel did try to help find some way home. When I called Air Canada after I couldn't get a flight through United - they were quite rude and short on the phone, letting me know that it was my problem (and United's) not theirs. Since Air Canada booked the ticket and took my money I would expect that if nothing else they would try to be of some help. I am so disappointed in Air Canada and their customer service, btw - my follow-up email to them for some type of resolution or acknowledgement was acknowledged by the system as having been received but as of this point - 5 days later - no response.
