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My mother, 80years old, had arranged for wheelchair assist to and from the aircraft cabin and in the airport but, no one showed up for her to de-plane. Apart from Air Canada having a reputation of being late for every leg of its flight so nothing was new this time so this time they did worse by not assisting seniors. I guess our whole family is done with this airline

Because we had to drive to Toronto due to delays in Windsor on our return we had a car in Toronto so we had to drive home

6 hours late on departure from Vancouver due to crew schedules! Unacceptable

I missed my niece’s high school graduation because the flight was delayed 3 hours. I broke down at the airport and on the plane several because of how heartbroken I was to miss it.

The flights were pretty close to the scheduled times, all connections were smooth and without additional delays, and my luggage was accounted for throughout the journey. All in all, this was the best travel experience I've had in quite some time.

The flight crew was extremely accommodating, finding a place for my guitar. Thank you so much! Departure time, however it was delayed almost an hour because the plane was not at our gate on time. We did make up most of that timing flight, however, but it is always annoying to be delayed for that length of time. I was looking forward to the, but, honestly, it was really bad. Overall, however, my first experience with Canada was really good and I would recommend you. Thx.

Flights delayed over 4 hours with no compensation. No agents at counters to assist with re-booking.

Seating for almost 3 hours in the plan before aircraft takeoff. Very exhausted .

The bathroom did not have hand soap. That is unacceptable.

The only problem I encountered was they changed the gate on me while I was sitting down but no one notified me, they had sent me an email and by coincidence I checked it and found out that they had changed my boarding terminal. No one notified me and when I had asked the lady she told me yes this is the spot while they had already changed to another gate/terminal

Flight was very late, meaning a missed connection in Frankfurt, and staff completely unhelpful or just absent. Handicap accommodations, reserved in advance, somehow never made it through the system for the second trip in a row!

Generally everything was OK,except the food but that seems to be a normal tendency for all the airlines nowadays

Boarding process non existent. No WiFi. No entertainment. Cramped old plane. Worst Kosher meal ever presented on a flight.

My only complaint would be that we paid for insurance in case we needed to change our flights. However we still had to pay to change and was not helped on either travel parties. I would like a refund for my change fees as indicated in our insurance plans.

Luftansa customer support on the phone were terrible. The flight itself was good. The crew were good.

The Business Class seating did not stack up to other airlines that we've experienced. There was no privacy and the seats in recline for sleeping were not well padded and comfortable. There was no mattress pad provided either. The crew was not as respectful and accommodating. We have no specific complaints regarding the crew except to say we've been treated noticeably better on other airlines, for example, British Airlines. Lastly, we were immensely disappointed when we got to the Denver airport as our flight was significantly delayed, granted, due to a lightning strike in a nearby airport, but what made this worse was our discovery that we could not use the United lounge for the 3 1/2 hour delay. We were told our Business Class tickets could only be used for outgoing overseas flights. This left us scrambling to eat the sad restaurant offers at the Denver airport. All in all, we would not book another Business Class flight on Lufthansa.

Could not understand any announcements of the flight crew whatsoever. Their English is very bad. My bag is still lost. It was not loaded promptly and the plane was delayed so much that I almost missed my connection. I would not fly Dolomiti again!

Several amenities included. Our bag was a little heavy so they checked it without charge. Earbuds were included. Entertainment selection was fantastic. Very pleasant and helpful travel and flight crew.

All 4 flights were late. Plus delays for cleaning planes . On return baggage was not even on the plane arrived next day not received until two days later . Very poor experience.

It would have been better if the flight hadn't been an hour late, causing us to miss our connection. Even without the delay, Lufthansa do not allow adequate time for passport control and getting yourself to the departure gate.