Low season | June |
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High season | February |
Cheapest flight | C$ 336 |
Great flight and crew. Food isn't free and neither are headphones...
Great flight and crew. Food isn't free and neither are headphones...
We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.
The flights were on time and the crew was friendly and helpful. The food was ok. The seats were quite cramped and if the seat in front was tipped back there was very very little room. The entertainment was only on your own device and there was no usb charging
Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone
Delay was not properly communicated. Service, plane, value of ticker were all great.
Excellent service and food in the Club Class. Warmly recommend. Much better than AC.
My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .
From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.
Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.
I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.
Everything was great except food . It as okay not good not bad
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
better announcing at the gate prior to boarding and better organization of various gps
This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.
The seats had no space at all beyond the knees. The seat in-front literally reclined on your face, very uncomfortable plane. Was nothing like the normal SWISS experience. The food was okay but could be better.
It was a pleasant experience accept temperature in the plane It was extremely cold in the airplane that I was shivering I got sick because of the extreme cold temperature on my flight
I never share this kind of things but I have to share this out of respect to myself and how surprised I was I got a shoulder injury so I went to Turkey to get a procedure to my shoulder ( I can prove and provide it with documentation from the hospital to you) and on my way in this flight, I asked one of the crew members who’ s name is j. Muller to help me to lift my carry on to put it up in to cabinet and she told me she can’t do it , and I said I m sorry I m injured , I really need help , then can you please find someone who can help me ? And she gave me this nasty attitude and refused to help me . Then I was shocked because all I asked was for help, i didn’t even ask her to put my carry on bag up for me , all I asked her to help me so we can do it together. Then 5 minutes later another crew member who’s name is Jenny Rutz came and asked me if everything is ok And i explained her what happened and she told me if I create more problem, she will not let me fly i was shocked, all I told her was I was injured and I needed some help to put my luggage up . I am extremely shocked and upset , this was so unprofessional, rude and unnecessary. I thought their job is to help us in our flight. She disrespected me , embarrassed me, made me feel like I m a problem and threatened me to get me out of the plane In front of everyone I am 41 years old mature and kind woman, i have never in my life experienced something this unprofessional and this disrespectful ever They both turned something so simple and normal into this terrible experience for me and for the people sitting around me . So it was so uncomfortable and unfair that the other passengers who were sitting around me and next to me got negatively affected by the event and told me to take their phone number so that they can be my witness for the crew member’ rudeness and unprofessionalism I m still very upset how can people be this rude and heartless I will never ever want to fly with your airline company again
It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !
Flight was late over a hour just like the first one. WiFi was down.
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Forty five minutes late for departure. Staff were pleasant. Food was adequate but not outstanding. Entertainment system was very good, as it usually is on Air France.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Worst: long walk to baggage claim Best: left on time
Got in on time. Food was the worst ever. Comfort was terrible. Check in was incredibly bad.
Flight delayed by >1 hour. Long boarding involving riding a shuttle to the plane.
Correct meal and overall flight went well. 204€ for an extra luggage is simply exaggerated
Cancelled flight TP225 from LIS to MIA till next day
The flight staff was nice enough but the seats were not up to business class standards. The food was also not something I would get on any day. The seats we had were right up to the galley and the crew were very noisy with their chatting the entire flight which woke us up after we fell asleep and we could not get back to sleep due to all the chit chat! The flight was delayed and we were in transit for less than an hour in Lisbon yet there were no TAP staff anywhere to be found to assist pax who were worried about catching our connecting flight. Another thing that was poor in service was that, if TAP flies out of Rome at 5.55am, TAP should have a lounge open for your Business Class pax. We were told that the lounge opens at 5.30am yet TAP's flight is scheduled to leave at 5.55am. Why offer a departure that early when you don't have lounge open by at least 4.30am? It's been a very disappointing experience with TAP and we paid for Business Class. It is at best a Premium Ey class on better known airlines like Lufthansa, British Airways, United. It's at best sort of comparable to Economy class on Singapore Airlines but I still think Singapore Airlines Economy class service is better apart from the seats.
The AB 330 was unbelievable comfortable. The 2/4/2 seating was great. Everything about this trip was wonderful except .....for the chili which looked like cat food!
We had seats 1 D and 1E which is right to the front as there were no other seats available. It is right up at the galley and toilet. Whole flight was very noisy and busy and we didnt get a good flight or rest the entire flight. Its was a pretty costly Business class fare that felt like Economy class experience.
Tap being tap...the company had better days, service is terrible, not comfortable at all...
No legroom, have to pay for everything including water?!? Water is more expensive than beer?
Lost our luggage going to Spain. Missed our connecting flight returning to home
It would be great to have at least two choices for a food, instead of just plain pasta 😏
Lost bag - again. No help from staff at Nice - they have a handling agent who does nothing No emergency kit Try calling BA - they eventually found the bag - now on later flight. Trying to get someone to help in the short term is impossible. If I am unhappy - then I have to log it on a website. The agent said he was only able to help with future bookings - not assist in the chaos BA had caused. IF YOU WANT SERVICE WHEN THINGS GO WRONG - PICK ANYONE BUT BA. Personally - I'm joining ABBA (Anyone But BA) again.
The front toilet was out of order - which resulted in a late departure from Gatwick and therefore arrival in Cagliari for the return leg - this was then compounded by ATC issues which resulted in our flight back arriving 2 hours 40 mins late. Frustratingly this was the same problem that had resulted in our outbound flight with BA being late the week before - and then the other two toilets went out of action at 30,000ft - also resulting an i delayed arrival.
Cabin crew were not nice. The plane was an hour late arriving.
Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.
Great staff, very personable, attentive. We had a spare seat next to us so that helped
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
Horrible food and uncomfortable plane. One toilet was out of service.
The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.