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The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late

The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.

One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...

The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.

The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .

The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.

Amazing KLM service and brilliant economy comfort seats. Well worth the extra.

Crew members were good. Seats were packed and too tight .

Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.

On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.

We had issues with upgrading our seats. The flight itself was fine.

Horrible experience. I was apparently picked at random for a security screening - that was the most demeaning experience I have had in my life with a guy poking and prodding and having me take off my shoes, move up my pants so he could swab my legs - telling me I couldn't bring more than some quantity of cookies - I had 3 boxes of cookies in my luggage. In the end he did let me keep them but that was really uncalled for. Harrassment in the name of security.

Not exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better on India leg than Miami to Zurich. All India staff was more professional and service oriented. Very polite and service with a smile.

Thank you to the cordial crew and good hydration throughout the flight, food was good too. Carry ons usually weight by themselves so it does reduce option for cold weather clothes that are heavy, so carryon weight is tight.

A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Old cabine without flat bed in business for a 12 hour flight is not acceptable

Generally good. The crew is excellent. The food could be better.

Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.

Business class in the second leg - CDG-EVN was a disaster.

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.

Food could have been better especially the breakfast. Overall it was a good flight

Lost luggage, 2 bags were badly damaged and one of the bags came open.

The line at boarding was not well organized and managed

A couple of minor delays in boarding but very professional and efficient staff.

I was seated next to someone who was, to be polite, not a small person. I had to press myself against the wall as I had no personal space. Aside from that the crew was wonderful and they got me home safely, which is the most important part of my journey. I am very appreciative to your air crews for the job they have, which isn't easy, and appreciative of the fact that they are professional and courteous. The employees I encountered on my journey, with the few exceptions I mentioned in a previous review, are a credit to Air Canada.

My flight was from Charleston, SC to Halifax, NS with one layover and the same on the return. My flight to Halifax was good! The employees at check-in were helpful and friendly. No issues there. My each leg of my flight to Halifax was pleasant. The air crews were excellent, professional and courteous. Arrival in Toronto was uneventful, and the gate agents were friendly and helpful. The same for my flight to Halifax. My return trip was not so pleasant. The flight from Halifax to Toronto was great, with everything I mentioned above: friendly check-in staff and gate agents and quick boarding. It is when I got to Toronto that things went off the rails. In short my flight to Charleston was cancelled about an hour before boarding due to weather in Charleston. I received a text stating I would be rebooked within the 1/2 hour, and I was... on a flight at 6:40 pm the next day, more than 24 hours out! I absolutely could not stay in Toronto that long as I had to be back in Savannah for work. I went to the Air Canada service desk and here is where it really came off the rails for me. Please understand that up to this point every Air Canada employee I had interaction with was wonderful. However my experience with your service desk left much to be desired. As I stood in line with about 30 other people one of the agents announced that for those of us whose flight was cancelled that we had been rebooked, and to please follow her so we could be "escorted out". I turned to someone in line and asked what that meant, "escorted out"? They had no idea. As someone who has limited international travel experience I had no idea what to expect. One of the passengers asked her about accommodations, and was told basically that the cancellation was due to weather and therefore not Air Canada's problem (paraphrasing, but that was the message). She then proceeded to herd a group of passengers to be "escorted out". No other explanation. I waited in line to talk with one of the agents, and happened to get the same agent who had just taken the group out. I told her I could not wait for another flight 24 hours away and asked if they could try and book me on an earlier flight. She handed me a card and said there was nothing they could do and to call the 800 number to try and get another booking. She was extremely short with me and acted as if it was a bother to answer my questions. She said that I needed to be "escorted out". I asked her what does that mean? She explained that the international side of the airport closed at 10:00 pm and that we could not stay in the terminal overnight. I then asked her where I was going to be escorted to, to which she answered "the curb". The curb... outside of the airport? Yes, the curb. That was all she said. I left the desk to call the 800 number to rebook my flight. The gentleman I spoke with on the phone was pleasant and very helpful, and was able to get me a flight out at 7:55 am the next morning with a connection in Chicago. Absolutely wonderful experience there. I then proceeded to walk through the terminal to find my way out so that I could get a hotel for the night (another $225 I was not expecting to spend). I didn't realize that I could not exit the terminal without being "escorted out". I, and several other passengers, found our way at the far end of the terminal which was, apparently, closed to all except domestic Canadian travel. We were not aware of this. We were approached by a young lady with Air Canada and told that we had to turn around and we were not permitted in that section of the airport. She was abrupt and quite rude about it. Not a pleasant person. I made my way back to the service desk so that they could escort me out. About an hour after getting my flight taken care of I received another text that my morning flight had been delayed by 45 minutes. Not a huge deal as I was able to make my connection in Chicago, but it did put me on edge expecting another cancellation. My flight from Toronto to Chicago and then to Charleston was with United Airlines. The flight to Chicago was pleasant. I was fortunate enough to have a seat to myself. The flight from Chicago to Charleston was on a smaller plane, two seats each side, and the individual next to me was not a small individual. I had to press myself against the wall of the plane as I had zero space. Other than that the flight was fine and, again, the crew professional and courteous. I hate to complain because I know that airline employees, both on the ground and in the air, deal with some crazy things and many unpleasant passengers. I get it. I am in hospitality and I absolutely understand, and am appreciative of your associates and the jobs they have. It's not easy and, I imagine, quite stressful at times. Every Air Canada associate I interacted with was wonderful and do your airline credit, aside from those that I just mentioned above. It's not hard to answer a question, even if you're having a hard day. I also understand that things happen that are beyond the control of the airline. Weather, mechanical issues, passengers acting up... I totally understand. When it is all said and done Air Canada got me home safely, for which I am most grateful, and I am grateful for all of your associates who were professional and courteous during my journey.

Air Canada had a lot of delays on our flight going back to Seattle. So much inconvenience for a long trip.

Very poor. Flight was cancelled last minute to deploy the plane for another route

Moderate size plane, not completely full, easy boarding, some rows with just 2 seats so a couple can have a row to themselves

The flight was actually good the staff was all friendly, but I have to give it a bad rating because my luggage was damaged and I was not able to claim that it was damaged. I only realized it once I got to my hotel and when I tried to contact Air Canada it was almost impossible. The number give to make claims is only for US & Canada yet I was in Seoul, when I tried contacting the number for Seoul I was once again told to call the other number or to return to the airport (which was not possible at the moment). So very disappointed that there was no way to claim my damaged bag and now I have to try to get a new bag while on vacation.

The Carry-on luggage that approved by TSA and all other airlines,- always an issue with Air Canada. This is inappropriate as my carry on suitcase meets the requirements however it always asked to check in on AC flight on the gate. Yes I have it for free, but it takes extra time to pick up on the carousel. Apparently it fit the overhead space, so why AC has this issue all the time?

Mess up with not assigning my husband a seat when our two tickets were purchased at the same time. They put us on standby. We were almost bumped off the plane at the gate before departure. Luckily someone volunteered to get a later flight.

Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available

The flight was excellent the problem was that my luggage was damaged (zipper pulls ripped out) and it is difficult to contact the number to claim the damage while in another country and going back to the airport is not an option and no matter what I tried I got the same response to just call the number that is not possible for me to call in the first place. So very disappointed that I can’t claim such damage and that now I have to take part of my trip looking for a new luggage.

Efficient boarding. Good flight but seats were quite uncomfortable considering we'd already been sitting on two flights, total 13 hours or so. Would have liked to have prices on the menu of amenities on the plane. We could have used more water. Restrooms and nonalcoholic beverages at no extra cost, not much else. I realize these were discount tickets, and the airline has to break even, so I can't say we were expecting amenities to be plentiful. Still, it's nice with long flights to discover a few. Very pleasant crew though.

Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.

boarding needs to be streamlined load the back of the plane first

Try to humanize onboarding and take AI out. It's embarrassing and useless

Already stated....flights were fine. Late luggage a disappointment and failure my Lufthansa to get my bag delivered in a timely fashion.

no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.

Luggage took nearly 2 hours to come out. Terrible airport service in Malaga.

Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.

This flight space was way better than our international flight. Efficient boarding and comfortable

I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.