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The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍

Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.

Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.

Not many selections for entertainment. Bulk head seats are no longer available with out fee at the counter. That’s pretty lame.

All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better

Everything was efficient. Good leg room. Food was good. Staff were friendly.

I would have liked to know how to order a special meal (for medical purposes) before the flight.

Staff very friendly and helpful Everything was clean and most important on time Unfortunately let down by the quality of the food Would be very happy to use them again

My flight to Los Angeles was canceled Had to book another flight and you charged me extra $500 Very bad experience

Decent flight, staff was very good, especially with the turbulence during the flight due to weather. Comfort was about par with other airlines but since it was a quick flight, was not much of an issue for us.

I was amazed at how clean Cathay Pacific planes were compared to our US domestic airlines. Everything was great all but the food service I was just okay with. Shorter flights with other airlines usually provided more meals and snacks that I have been on. Almost a 16 hour flight just two meals and no snacks with Cathay Pacific. Even ran out of what I wanted for one of them. Other than that top notch!

My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.

Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.

Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants

For a transpacific flight, flying economy is awful! The seats are cramped and its meant for petite folks! Good luck if you have long legs. BOARDING - AWFUL, we got to Hong Kong - the gate was listed, but upon arrival, there was a MESS of boarding procedures, they basically DIY'ed how to board but making three lines and putting three ground crew to check for passports in the terminal area. THEN to make it worse, after going through that cattle process, all of a sudden you see people standing and looking confused, apparently we were told to get in line to board, but the AV notification wasnt even working. So people started cramming in line - worse than cattle. One saving point, the flight crew forgot to serve me dinner and after waiting for it, I fell asleep since this was a midnight flight. After letting a crew know that I was forgotten, all of my meals were served first !!! Yay for being in the economy seats! Nothing much to write home about once more!

Rarely saw a flight attendant. Never received what I wanted from drink service. Twice I was told they would return with my order. I never saw the flight attendant again. I has requested a Moslem meal. I did not receive. It

The crew is amazing, very attentive. They went above and beyond when we had a small spill. the food on this trip was not nearly as good as other Cathay flights. The economy seats are very comfortable, but when the person in front of yo reclines, you need to recline to see your screen or be comfortable.

It as great, my in flight entertainment was malfunctioning though.

Dinner was served at the wrong time as soon as we boarded. Most were sleeping.. there was no food service carts for hours. We had to specifically ask for water, snacks etc. for the 15 hour plus flight, there should have been 3 meals served. Instead we only got the breakfast 1 hour before landing. Will try other airlines like Qatar for future travels.

Great experience, smooth checking, boarding and flight. Service during flight were great, crew members were very professional. Thank you!

Everything was great except food . It as okay not good not bad

Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.

better announcing at the gate prior to boarding and better organization of various gps

The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands

Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.

overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.

This was an upgrade to business class and really enjoyed the experience. Much better than my earlier flight and thank you.

It was a pleasant experience accept temperature in the plane It was extremely cold in the airplane that I was shivering I got sick because of the extreme cold temperature on my flight

It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.

Entertainment could be better. Choice and variety of movies was not great

United airlines was top for my last trip in every way

Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!

Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.

There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.

The plane used to go to Chicago was a bit outdated and needed a refresh

My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.

I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.

Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!

Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic

Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible

Had to buy headphones. Which is sad. I did not so I listened to podcasts and slept. Free beer is excellent a d those pretzels are great too. Overall I feel Air Canada slightly exceeds Westjet for overall experience. But still more can be done. Like allowing guests to view a movie for free.

There was a terrible delay upon arrival in Barcelona. The plane had to park a great distance from the terminal, and only one bus was available to make the ~15 minutes each way trip, meaning it was ~ 45 minutes after we landed that I finally entered the terminal.

On the way to Vancouver from Toronto I was in AC 111. What an amazing aircraft. I was in economy but there was plenty of leg room and it was comfortable and also the entertainment system was good. On the way back from Vancouver to Toronto I was in Ac 120. It was not as good as the one before but it was okay. The entertainment unit was small and the seats were pretty tight but not the worst I have been in. Over all both flights were good but ac 111 was far better than ac 120. But I had a good experience. No delays, bags came on time. In fact both the times it was on time departure and early arrival which I appreciate

Crew were friendly and efficient. Love the hot towel service!

Our checked in luggage was not put on same plane as us in the trip to Quebec and on our return 4 days later to Toronto. At Toronto airport we were told it was at the airport and it would be 10 mins. This was not true as the i-tag in my luggage showed initially it was still in Quebec. We were made to wait 1 1/2 hours to get our luggage which it seems evident to me came on a later flight. This was despite being at airport in Quebec 2 hours before flight was due to fly out so our luggage was there very early. We were both wheelchair assisted so the wait in Toronto was especially difficult . As well as luggage issues our flight from Quebec to Toronto was cancelled and a new flight sent in the evening. We had to check out of our hotel and sit in a cafe for 3 hours until we came to airport still two hours earlier than required. This was by far the worst service I have used throughout my trips around the world

I book my air canada flight and i am an aeroplan card holder however I was required to pay for my first check-in bag. Terrible experience

Cold frozen fruit for breakfast was unexpected and a waste in my opinion. How about a warm bun would have been better. Otherwise great on time flight.

Everything was good on our two flights with Air Canada. Departed on time and smooth in the air. The short transfer window from domestic to international, although a little tight considering the distance one has to navigate is doable but some people freaked out tried to push off the domestic saying they would miss the international flight. They as disappointed t get a frozen breakfast something warm would have been much nicer. Glad for the vegan meals we ordered but a cold breakfast was unpleasant.

I used to enjoy the travelling experience, but no more. We pay more and get much less. No air travel for me on the near future.

On time, boarding was quick. Leg room plenty, entertainment choice great. Friendly hosts too