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Crew were all excellent. Wheel chair access for my parents was very good, although it took some time. Plane was ok but entertainment system did not work. NO WIFI on plane so could not get other things done while flying or listen to my Apple Music on my iPhone.

It's the first time I couldn't check in online because they told me I had to call because there was a problem. Despite having called twice, I had to check in at the airport

Copa definitely offers better service and price than other airlines.

I was supposed to have a lay flat seat but they switched planes and there was only a chair

This airline makes you check in in one terminal and then you have to walk to the other terminal. Its messed up

Copa delayed the fight three times. We ended up flying about 24 hours after the original time.

Food was not good, no options for vegetarian or gluten free

This airline doesn’t five and dime you for everything. I do think that a checked bag should be included in every fare.

The personnel at the counter was very helpful. Everything ran on time.

The seats had plenty of leg room and the staff were very nice.

The Flight was delayed in 2,5 hours. 1 hour inside the airplane then we passangers were not allowed to receive food as the local regulariam determines (for delays bigger than 2 hours)

It was a short flight, sits uncomfortable No food was provided. Staff was lovely and kind .

The sits were very hard and after an overnight flight my back was hurting. The food was very bad and poor quality, I was very hungry but I could not eat the food, I tried but the it was so bad , I don’t think my dog would have eaten it either. No kidding?!!! The Crew was lovely, the bathrooms were spacious and the entertainment was good. When I arrived in Madrid I was given the incorrect instructions by the woman who was at the desk for connecting flights information for LATAM airlines. Due to this I missed my flight and my luggage was lost. Consequently I had 3 passport checks and security checks in and out of Spain!!! The terminal T4 and terminal T4S are a different thing And they are very far apart. My flight was scheduled to exit at T4S and they send me to T4, I went to T4 they send me back to T4S and I had yo take a train and check in and out this time I was exhausted and wanted to cry. Eventually a crew member of LATAM felt compassion for me and saw my predicament, she said I had no time to go back to terminal T4 again so she rescheduled the flight. My baggage was lost and I had to go to try to find it at midnight. It was a real nightmare. Just thinking about it makes me angry. This Airport in Madrid is not easy to navigate, so please give people some real assistance and assurance. I SHOULD have not missed my flight There was plenty of time. It was miss information of people who don’t care, don’t read and don’t listen and unfortunately that is their job. Not happy at all

The crew was super friendly and respectful, they made me feel well all the fly , thanks delta

The crew was amazing. The best in the last times. Great group of people.

Check-in was a total disaster, almos a full hour in the line

For bus boarding, group 1 should have been sent on a separate bus ahead of the general boarding. It would have been nice.

I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go

Everything was as you would expect in coach - fine. Flight was close to on time.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

United airlines was top for my last trip in every way

Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!

Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.

There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.

The plane used to go to Chicago was a bit outdated and needed a refresh

My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.

I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.

Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!

Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic

Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible

COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.

I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!

Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.

Boarding, crew and food. Seats are too small Love Avianca

Felt very cramped in the back of plane. There was an hour delay for take off sitting on the runway, but we did arrive on time. They charge $120 for carry on bag and backpack at the airport its ridiculous.

Avíanca now has cero entertainment, food and even water for their travels in economy. We spend all 6 or more hours ignored or we are offered products to buy using only credit card .

Charging for WATER on a SIX hour flight in repugnant. Enough said!

Worst in 25 years. A 10 hours flight from Buenos Aires to Costa Rica and no free food! Then the food available for purchase was sold out in 5 minutes. I was travelling with two kids and wasn't ready to keep them happy with chips and cookies for such a long time. Avianca doesn't make sure that minors sit next to an adult so I was forced to pay 65 USD for each seat in a so called premium seat whic is exactly the same as the economy free seats. Never again with Avianca.

My fly was cancelled so i run to the airport and fight for my fly Thank god at the end was good

I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.

Excellent experience. Smooth boarding, flying and the staff was courteous.

Nice crew - very small plane and uncomfortable, with no entertainment options…

Could have had available the ability to watch a movie , but there was neither any hardware or place to plug-in.

A snack would have been nice instead of having to buy food.

was wondreful! just let me know what airline im flying in advance!

The flight was delayed and made the connecting flight a last minute dash across Vancouver airport.

Very comfortable aircraft -8320-200 airbus-even thru turbulence . Crew were not attentive. One drink and stale pretzels. Crew were not interacting or smiling with passengers.

The boarding was very slow, worse at arriving. The rest was okay

On this flight, we didn't even get water offered, nor any other beverage. Therefore we got a snack of pretzels. Flight was good and Air Canada a good airline

We didn't get any food, not even a snack. Besides of that the experience of flying with Air Canada was great