Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
The flight crew was extremely hospitable, though there was a lot of turbulence, they made it a good experience. The only negative was the inflight experience for economy class. There wasn’t any, or at least non that I was aware of.
I liked the friendliness of the employees at the airport
I liked the extra leg room in Caribbean plus. Worth the extra money. The food could have been more balanced, there was no salad or veggies
The Flight itself was smooth and uneventful. The crew was polite and caring. I used the Lounge in Piarco and the service was STELLAR
Crew were quite friendly. Food was very poor considering the price of the ticket and the flight time. Could not charge my phone due to USB charger not working..
The food wasn’t good. Need better food. There wasn’t any entertainment.
STEWARDESSES WERE AWESOME! The food could be a bit better. Rice was SOGGY with gravy and the chicken was RUBBERY.
I was treated well in first class. I have no complaints. I will definitely fly with my favourite airline again this year.
There was no music on the flights unless you came with your headset.
Their bar selection could be greatly improved; they only had one spirit option
Angela was the best fa ever. She made that 8 hour flight a breeze
Flight delayed, missed connection, had to stay overnight. Next flight instead of our business class we were booked on the very back row. Second time this had happened in 2 months.
Improvements in communication and empathy are absolutely necessary for American Airlines staff (top down). It’s like they are numb to the needs of their customers.
Timely boarding process, made up for lost time even after a lengthy wait for de-icing
The flight got canceled last minute with no explanation or refund, I had to rebook for a different day
These are the things that AA did right on this flight:1 Smooth Boarding Process, 2 Departed on time, 3 Arrived early at destination 4, Friendly and courteous staff. Great job AA!
Very confining seats side to side. Not wide enough for any comfort.
It is okay. Flight was on time to start and early to land
Fantastic. I am low vision and was impressed with how helpful and accommodating the service tam was. It was super appreciated! I was pleasantly surprised about how delicious the food was. Like, “I wish I had more even though I’m no longer hungry” delicious. 100% enjoyable trip.
The luggage was completely damaged. It was ripped at the corner and the lock was stuck. We had to rip it open.
It took 30 minutes to check in with the Westjet rep. They didn’t have enough seats and she needed to make a call… I am always “randomly” selected to be checked at security. Their “randomly “ selection system may need some updating. They treat people like criminals. It is not appropriate behavior.
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
Found the seats very crowded—too close together ! And waited a long time for our luggage All staff at both ends were excellent!!!
First flight out in the morning is often the best chance of running on time. Not in this case, which unfortunately is now what passengers can expect as what is common. - If you are late for a flight, too bad for you. - If West Jet is late, too bad for you. - Bags don't make it? Too bad for you. - Flight change by 1+ days, too bad for you Prices continue to increase, while customer service nosedives. This is backwards and in any other develop country would be considered unacceptable - except for Canada. Too bad for us.
Flight cancelled and Kayak switched our return flight to a red eye. Ridiculous.
Will never book through you again. Very disappointed in the notices and action taken or provided when planes are rescheduled, enough to cause missed connections
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
Very good over all , would have been nice to have entertainment on the flight
Experience was good. Was surprised they didn’t offer a complimentary meal on a 5 hour flight.
Not much....we did not get the complimentary beverages promised in our ticket. My partner and I did not have the window seats promised. We didnt get to sit together.....
There wasn't much leg-room, and although I requested a vegetarian meal, there was an error and I did not get one. Everything else was excellent.
Delayed delayed delayed cancelled and all we got was $60 food or beverage Embarrassing I'd say
The flight was direct and affordable The boarding process gave poor directions and disorganized. The seats were narrow and very uncomfortable! The disembarkation was also poor.
Very good AC Rouge flight YYZ-TPA. Great crew, all went smoothly. Thank you!
It was okay until this flight had mechanical problems which made us miss our connecting flight and my friend and I had to pay an extra $500 each to get to our next location at a later time.
Boarding was challenging as we had to use the stairs from the tarmac. Stairs are okay but a roller bag makes it challenging.
It was okay; however, for a long-haul flight, the economy seats were uncomfortable. The seat cushioning needs to be improved. The food served was below average. The staff was good and courteous. They were attentive and helped the passengers where possible.
Ensure prepaid food arrangements are appropriately understood by flight crew of who purchased and who did not
It was great. Although when I got my luggage it was broken.
