First flight out in the morning is often the best chance of running on time. Not in this case, which unfortunately is now what passengers can expect as what is common. - If you are late for a flight, too bad for you. - If West Jet is late, too bad for you. - Bags don't make it? Too bad for you. - Flight change by 1+ days, too bad for you Prices continue to increase, while customer service nosedives. This is backwards and in any other develop country would be considered unacceptable - except for Canada. Too bad for us.
6.0 GoodMatthew, Feb 2025YYC - YYJ
First flight out in the morning is often the best chance of running on time. Not in this case, which unfortunately is now what passengers can expect as what is common. - If you are late for a flight, too bad for you. - If West Jet is late, too bad for you. - Bags don't make it? Too bad for you. - Flight change by 1+ days, too bad for you Prices continue to increase, while customer service nosedives. This is backwards and in any other develop country would be considered unacceptable - except for Canada. Too bad for us.
Too squished in seats. I'm 110 lbs and 5'6....can't imagine being any bigger and flying
Original flight canceled and communicated poorly. A series of gate changes , delays and plane changes followed. Even after the entire flight boarded there was another plane changes followed. Food vouchers provided to my travel companion but not to me despite being on the same reservation. No in flight entertainment. The entire experience was terrible although the flight crew were great.
Early flight was great. Naps, movie and into Mexico with time left in the first day.
We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.
Was a short flight, not good or bad. Extremely cramped and I'm only 6feet 1inches. 295lbs.
Check in agent was good, stewardess was unfriendly and certainly did not have the care of the passengers in mind Spent the whole time on her phone
Average at best. Typical of WestJet these days. Crew far from friendly.
It was my first experience with westjet and it is really awesome to travel with westjet. I highly recommend to everyone.
I liked absolutely NOTHING, Westjet is the worst airline in the world, they should be ashamed, they treated me like dirt, let's put it this way, I am truly pissed off. If anyone cares about my experience someone should call me so I can tell how bad my experience was, what a shame
They lost my checked in luggage, why do I pay for my cargo not arriving at the same destination as me?
During the pre-departure safety briefing, the flight attendants rushed through the mandatory safety announcements in both official languages, making it difficult for passengers to clearly understand the instructions. Given the importance of these messages for passenger safety, this lack of clarity was concerning. Perhaps use a recoded message to alleviate this concern. Additionally, the flight attendants appeared to lack the professional attentiveness typically expected during a flight. Rather than focusing on timely and courteous service, they seemed more engaged in personal conversations than in addressing the needs of passengers. I hope this feedback is taken constructively and helps in maintaining the high standards of professionalism and care that travelers expect from a national carrier: AC.
Seats were comfortable, flights boarded easily, arrived early in Toronto and on time in Nassau
Poor planning meant the plane was delayed an hour, then a thunder storm started and the ground staff couldn't work. Eventual arrival in Santiago was 3 hours late resulting in missed connections and the need to buy new tickets.
Disappointed my flight was delayed to TO as i had a connection to make. Ran through the airport I made my flight but I initially had 1.5 hours to connect. Unnecessary stress!
The flight was delayed to 1:50 am from 12:05am which caused confusion for us on the connecting flight.
thee is no screen on these flights, smaller storage cabins scuffed my carry on, it was ok overall
Flight delay, cancellation rescheduling and misdirected luggage which created some stress. It all worked out in the end.
Very good AC Rouge flight YYZ-TPA. Great crew, all went smoothly. Thank you!
It was okay; however, for a long-haul flight, the economy seats were uncomfortable. The seat cushioning needs to be improved. The food served was below average. The staff was good and courteous. They were attentive and helped the passengers where possible.
