leg space better than expected. two washrooms for one plane isn't enough.
Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
It was my first time with United Airlines and I would say it was very good experience and best of all the flights were on time. Will definitely fly with United Airlines next time.
headphone jack didnt work for the first flight and not much variety
The seats on this flight were almost roomy enough to be the basic amount needed for human existence. I think my favorite part of this flight was it landed at an A gate, which was the most palatial part of Sea-Tac I've ever seen - a massive improvement from the S gates.
The seats on this flight were almost roomy enough to be the basic amount needed for human existence.
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Not as good as expected Air Can needs to improve totally rated on internet as worst
Internet on both flights was sketchy. Thus in flight entertainment was non- existent on MN - Balrimote leg.
It took 30 minutes to check in with the Westjet rep. They didn’t have enough seats and she needed to make a call… I am always “randomly” selected to be checked at security. Their “randomly “ selection system may need some updating. They treat people like criminals. It is not appropriate behavior.
Will never book through you again. Very disappointed in the notices and action taken or provided when planes are rescheduled, enough to cause missed connections
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
Very good over all , would have been nice to have entertainment on the flight
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
it's all good nothing you can do make better 😌
Very old planes. Seats were not comfortable. Air was not on during the flight leading to incredibly stuffy conditions.
It was so bad experience they wanted just charged passengers for any reason.
Delta was great. West Jet was not. I booked my flight in Sept (well over two months ago), but was told there were 2 reservations and NO tickets for me, my husband and 16mo daughter. We were unable to go ahold of West Jet over the phone and the kiosk was unhelpful so we had to buy completely new tickets in order to get home that day. I’ve called West Jet twice since and sat on the phone for over an hour without speaking to any representatives.
It was just ok, after a weather delay and had to take 3 planes in one day I asked for another cookie and she said no only one per passenger, found that a bit pity after spending my whole day in airports and planes
Boarding was challenging as we had to use the stairs from the tarmac. Stairs are okay but a roller bag makes it challenging.
All good, but plane outdated, seat uncomfortable, food that we had was 4 out of 10. Crew was great!
Lack of crew staffs to handle emergency medical situations that ending no meal served and only hot water and bag of pretzels served for business class!
Very Poor Even with the disruptions our flight was delayed twice then eventually cancelled. Subsequently we to this date have lost 3 days of our vacation. The situation still remains unresolved
The app and the information given at the counter did not match.
The app and the information given at the counter did not match
My one complaint was that while we boarded using the standard enclosed gangway, when we arrived at SEATAC, the ground crew were slow to hook up the stairs. After reaching the tarmac we had to walk up a long ramp all outside in 35° weather. We just came from Bali and did not have warm weather clothes. This was in addition to having to collect our bags in Vancouver, take them through security again and then having to show our passports 4 more times all within the Air Canada section.
3 hours late departure with no explanation. $160 luggage fee (two passengers) for less than 1 hour in the air!
The seats for first class were so close together it was hard to get by one another to go to the bathroom. If I knew that this was first class I would have just paid and flown economy
