orgiginal scheduled flight ( 2.5 hours connection) was cancelled, was given option to rebook between a 1-hour connection or a next day flight. Missed connection flight, and decided to book last minute with an other airline.
The flight was excellent with the exception of being sent from Florida to Seattle before finally being sent from Seattle to Hawaii.
Upon arrival we had to wait for a gate, then when we arrived at the gate there was no one to move the gangway to the plane. Very poor coordination .
Paid additional for seat upgrade, but got same seat as no upgrade.
The first flight attendant who served refreshments was not pleasant at all. No eye contact, no smile, I used my “please “ and “thank you “ and all but had pretzels thrown at me. Next one far surpassed pleasantries and more like Alaska Air! Good leg room, comfortable seats. Boarding was without flaws. I didn’t order food….
I never received a full itinerary of my round trip. I only received the outgoing flight on Sun Country to Baltimore. Throughout my stay in the Baltimore area I kept checking for the information on my return trip to Portland, I didn't receive it in timely manner, so I booked another flight. I received the return flight information on the Alaska flight booked via your sight upon returning to my home in Oregon. The cost of my ticket on Price line was $247.27. The flight was Alaska Airline Flight 9. The confirmation number is YWHLPB. Please be advised I purchased Insurance for this flight. The reference number is UVCV4-X4TK9-INS. I respectfully request a refund for the bookings on, AS 507 and AS 1121.The confirmation number is 72058793562147. Thank you for assistance in correcting this matter.
the departure time was changed several times. At the end we were late 2 hours and 15 min. It was a poor experience
I didn’t purchase any food on the flight or use the entertainment system, so am unable to comment on them
Delay of 4 hours, i understand there was a medical emergency, but the fact that they arrived without the medical equipment and didnt have a replacement on the airport was annoying because they told us supposedly their manager went for one replacement to JFK airport and cross the city on traffic i mean seems so unprofessional! Anyways at least the flight was safe!
The flight was amazingly smooth from take off to landing. The flight attendants at boarding were amazing. The flight attendants on the flight were amazing. This was my first time flying on Alaska Airlines and I am impressed!
Very old planes. Seats were not comfortable. Air was not on during the flight leading to incredibly stuffy conditions.
It was so bad experience they wanted just charged passengers for any reason.
Boarding process was poor and slow. Should fill the plane up from the back like other good airlines
Delta was great. West Jet was not. I booked my flight in Sept (well over two months ago), but was told there were 2 reservations and NO tickets for me, my husband and 16mo daughter. We were unable to go ahold of West Jet over the phone and the kiosk was unhelpful so we had to buy completely new tickets in order to get home that day. I’ve called West Jet twice since and sat on the phone for over an hour without speaking to any representatives.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue. Moreover, the lack of a digital boarding pass forced an extra trip to print one, and the overall digital experience was poor. WestJet's website could not figure out one of my flights existed.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue.
flight was delayed and stewards were preoccupied and not helping passengers. The pilot was very communicative which was great. The window was dirty as were the back of the front seats with chewed gum and slime on it. I hope this helps.
Traveling on two legs the food was identical and not very good
Flight diverted but info was really poor, ev3n with airport staff. The cats desi was a km away ,
Require more comfortable seats. More frequent water/beverage service. I would like better food choices. Overall, very mediocre. I now only fly WestJet when there are no other schedule options - no longer my first choice.
The speakers were way too loud. Music was played during boarding too. This noise could've been avoided.
The flight was delayed for 4 hours and the airplane was really old cuz not one thing was working.
Nice crew - very small plane and uncomfortable, with no entertainment options…
I booked through Kayak but was charged in US dollars. Kayak should ensure that its site clearly indicates the currency. I missed the tiny US icon in the top right corner and paid another $60 for the return flight from Vancouver to Kelowna.
Easy boarding, punctuality, decent service. I can only complain about the measly snack.
Booked flight was cancelled. Was rebooked but sat in airport for several hours for new departure.
Staff were amazing but there check in machines need a major update! Absolutely horrible machines the staff were so sweet and helped but everyone. Was in need of help. They need to update it
Seat change. New seat 5 rows back from our group. Flight ok but we had to wait for half an hour after we landed for the gate.
The staff were friendly and helpful. The beverages were good. I was on an overnight flight so it was really frustrating to find myself crammed into seats didn't even recline. Not only were they small and uncomfortable but then they didn't recline? Why was that taken away? And why was that not mentioned when I bought the ticket? I might have chosen a different flight and paid more if I knew that ahead of time.
dont advertise liquor drinks you don't have. begin flight on time. instead of an hour LATE. OVERHEAD BINS ARE TOO SMALL TO FIT STANDARD CARRY ONS
