no staff available to help, no systems available to coordinate
Single flights to Cancun purchased through third-party, initially had issues printing luggage labels with the lady at the airport Pearson… Was super friendly and assisted quickly despite being very busy
The flight was delayed repeatedly, on the day of and in the days and weeks beforehand. The staff are alway fantastic.
The flight was on time and shorter time arrival than planned. I was an ultra basic passenger and understood one personal item on the plane. The announcements of one personal item and zone 9 boarding certainly felt like we were separated from the rest. Actually zone 9 passengers should be boarded second; we are not blocking aisles and can be seated much faster and deboarded faster too.
Still sitting in a hotel when I'm due for work
Delays happen but communication and care were very low on what ended up being a long day.
Never been on a long haul flight that didn't have on flight entertainment. I hope the way back is better !
Not having a screaming baby in my row the whole trip would have improved the experience.
Very easy boarding. The on board snacks were not good.
They canceled the flight with no reason given they should not be in business
Horrible. Sat at the gate in the plane for 2.5hrs.
Kind and accommodating staff. Comfy seats. Plenty of leg and luggage room.
Terrible. Flight delayed 3 hrs. 3 gate changes. Flight crew bored/unmotivated/churlish. Passengers encouraged to check carry-on bags, then long delay waiting for ANY to arrive at carousel , even though airport was quiet.
Bad again. I fly a lot and half my flights with air Canada are delayed. This one got delayed 4 hours.
The experience with Air Canada was nowhere near what I would expect considering the ticket price. I feel as though I was robbed and had horrible, the worst I've experienced across any industry, at every touch point throughout the flight. I will never fly Air Canada again and will do my best to discourage everyone I know from choosing this airline as the experience was so horrible I would not want anyone I care about to have to fly Air Cananda. Shame on you Air Canada - you set a new low standard.
My screens didn't work on both my flights, while most of the cabin's did. Flights were OK, one took off over an hour late.
We were sent via the ac app to a wrong gate. And then got a boarding message to the original gate. Had to run through the airport to get to the gate just in time. Were they purposely trying to trick me? The day before flight was sent a message for free change of flight. Kinda suspect they oversold the flight.
Flight was great, no plug in for charging and no inflight entertainment.
Seat cushion had lost much of its give and the entertainment monitors on the old A320 fleet are small.
Very uncomfortable flight: unhappy crew, wifi not working, touchscreen not working, food terrible (‘warm turkey and egg sandwich’ was squashed to an unappetizing mass about 1 cm thick) and the low-quality earphones that AC normally provides free of charge were now being sold for $3.95. I’d like to say I won’t fly with Air Canada again, but their flights are normally better so I’ll likely chance it again.
