They did an excellent job helping me with a wheelchair. I couldn’t have asked for any better help.
The flight was on time and very quick, as expected, but the leg room isn't great in coach seats.
The boarding process for Korean airlines is very straightforward and easy. You've never met such helpful and friendly people. The food was great and the entertainment options were excellent too. My teenage boys found programs they wanted to watch while I had fun watching a full season of the Last Man - the Blind Investigator (Japanese), which my wife enjoyed too. My only complaint was that it takes a very long time to taxi at ICN (20 minutes) and the pilot had to hold at the gate for 10 minutes after our scheduled departure time, which meant we got to Seattle 27 minutes late. Luckily I had a long enough connection to make my next flight, but just barely.
Just a typical domestic poor flight nothing more. There is no food choices in such a flight. Crew doesn't really care if you are on-board or not
My second flight wasn't better than the first one. And this is 14 hours trip, crew came out only to offer food and the choices was poor. This food choices are good for Asian people but not for westerners. The breakfast kind thing was a corn sausage really disgusting. The air-conditioned blower really blow high and cold, turn out on my arrival to feel seek, that makes the trip uncomfortable. The crew didn't not really come out during the trip to offer drinks or snacks. No fruits available. Very poor service
long flights are difficult but the crew and amenities made it a very good experience
Our seat row plus one ahead and behind we're completely overlooked during beverage service...
Always have great flight experience on Korean Air. Glad to have been able to book this on Kayak/Under Pricer this year!!
I loved everything, I was just a little confused on my bag allowance. When I checked in it said I was allowed 2 check in bags, but when I got there they said I was only allowed 1 so I had to pay an additional 200 dollars! Other then that everything was great! I would love to use your Airlines again when I fly out to Manila again in late May, however I want to be able to have 2 bags included this time lol 😆
When I selected my seats, it showed row 29 as the front row, so I paid extra to sit in what I thought would be the front row, but when I boarded the plane, row 29 was the second economy row. I was disappointed that I'd spent almost $100 more for no actual benefit.
They didn't give us Nothing to eat, come on..... 1 package of chips and a glass of soda won't do anything to the company
The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒
It was great. My seat was comfortable. The bathrooms were clean . The service was superb . I travel a lot and I have been in 64 counties. I wish I could fly first class, even though I could , but I prefer to budget my yearly travelling expense on actual visiting , not on flight. Anyway, my point is that your economy was far much better than other airlines as good as Air France. The flight attendants and all crew were polite and very helpful and respectful. Thank you for making my long trip tolerable.
It is a good airlines, very professional very good food. I wish they offered free luggage is the only thing.
Nothing special.. they could have provided something to eat without a charge
Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
I have no complaints. The crew was attentive, pleasant and heloful
Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
It was my first time with United Airlines and I would say it was very good experience and best of all the flights were on time. Will definitely fly with United Airlines next time.
headphone jack didnt work for the first flight and not much variety
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Not as good as expected Air Can needs to improve totally rated on internet as worst
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
My experience was poor with customer Services. Please consider flexibility with cancellation due to emergency health condition. Thank you.
Terrible. Flight was delayed for hours and we ended up arriving at our home at 4am after 20+ hours flying.
Disappointed my flight was delayed to TO as i had a connection to make. Ran through the airport I made my flight but I initially had 1.5 hours to connect. Unnecessary stress!
From my experience, I see there is room for a greater mixture of cultures, for example, a mix of the nationality of cabin crews, food, music, food, etc.
Flight was cancelled around 45 -1hr minutes before scheduled take off time due to mechanical issues we hadn’t even boarded yet. Had to reroute to Orlando so someone had to drive 2 1/2 to come and get me… the alternative was go through Toronto and get a later flight which didn’t work for my schedule. The flight attendants barely gave anyone a smile…not the same as flying when a client/passenger was important. Very disappointed. By the way I have never ever made a complaint online about any company with feedback…even when I probably should have. The only good experience was the boarding desk associates who were very professional and got me on another flight with my checked bags…very nice team.
Actually as my experience with air Canada from Canada to Newark it was crazy for me because it was a lot of delays which for me it shouldn’t be like that, but I was able to coup with it so that was my experience I hope next time they will do good on that thanks.
Delayed delayed delayed cancelled and all we got was $60 food or beverage Embarrassing I'd say
It was fine. There were a couple of mechanical delays prior to takeoff but it was overall a quick and pleasant flight.
Mixed experienced. Nice staff. Spacious 787 better than cramped Airbus, though my seat was broken. The bad: Way overpriced ticket and charged for food despite 6 hr flight.
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
The flight was cancelled due to tech problem with the plane
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
Flew on a relatively old Airbus A340. Must have been one of the tightest economy seats I've ever experienced in a 2-4-2 setup. Seat doesn't recline much, and you're basically sitting up-right for the entire 11+ hours. Meal service was curt. The hot/warm dish was half squished causing some of the contents to squeeze out and make a mess when it was tossed onto the tray. TV screen is small for this day and age, and the USB didn't work to charge anything either. However there are lots of movies and tv shows, so that was good.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
My schedule flight was rebooking and changed to Chicago, then I did not used the flight from Dulles to Savannah
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
Liked - efficiency of boarding with 2 jetways. Checkin was with kiosks with helpful and plentiful workers to help with the process. Munich airport security was very automated, efficient and effective. Free wine and beer! Cons - food was only okay in economy class. Plane bathrooms could have been cleaner.
