Friendly staff, always good food , as comfortable as it can be in economy
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .
A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .
My luggage was lost and I did not receive any compensation
Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience
Leg room and seat back not a good recline (middle seat)
The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.
It was very good, ,especially the working people in the plane, they are so polite.,thank you
They never gave any meal during the flight. We’ve flown for years and then doing this now is ridiculous.
eveythink, because of you I lost 100 euros for my train connection
There was a terrible delay upon arrival in Barcelona. The plane had to park a great distance from the terminal, and only one bus was available to make the ~15 minutes each way trip, meaning it was ~ 45 minutes after we landed that I finally entered the terminal.
Cold frozen fruit for breakfast was unexpected and a waste in my opinion. How about a warm bun would have been better. Otherwise great on time flight.
I used to enjoy the travelling experience, but no more. We pay more and get much less. No air travel for me on the near future.
The TSA people or whatever you call them were a bit rude- I asked why I had to take my shoes off bc I'm 75 and in the USA, I don't have to. The man didn't need to snap at me. It wasn't even busy! The plane was ok, a bit small for such a long flight, but I'm very familiar with the 737 used ( I fly it often between SFO and SAN) service was ok-nothing special. If I drank alcohol I guess I would be happy with free choices. the plane was HOT and even the FA commented on it. They tried to get it cooler, but it never happened.
The Q400 plane is getting old and very noisy. They should allow the quieter jets fly onto the island.
Both my flights from Calgary to Montreal were pleasant. I should also mention my gratitude to the two ladies at YYC who helped with my check in and went out of their way to assist me.
It got me from A to B in one piece and in good time. Back of seat tv didn't work. Snacks are a joke
I have flown on many airlines all over the world, and this plane flight was the most uncomfortable I have ever experienced.
Flight from Minneapolis to Montreal was easy, breezy. Small plane, so not much overhead space. The seats felt slightly smaller than normal, but not uncomfortable for my body type. No screens in the seats for watching movies or shows, but I don't mind, I'm more of a reader.
No food just water No entertainment possibilities. No jacks to charge phone or anything
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
Lufthansa employees they has to work more with the customers and they delayed the flight for two hours every 20 minutes every 20 minutes every 20 minutes every 20 minutes
Had to rush to catch the plane because our flight was late leaving Moldova.
When I got to the airport, the airline lost my reservation and couldn't give me a boarding pass. I had to sit with the travel center for an hour until they could figure out what was going on. I thought I was going to miss my flight.
Crew had connection details for only 2 other flights and gave less than empathetic guidance.
After a bad experience of traveling with United airlines long time ago I decided to give them a second chance. And again it was bad. The flight from Jacksonville to Washington was almost 4 hours delayed. Due to that my flights to Munich and Warsaw had to be rescheduled. As a result I had to travel through Frankfurt. And my checked in luggage did not arrive from Frankfurt to Warsaw with me. Warsaw was not my final destination and I had to figure out a way to deliver my luggage to my destination. On top of everything my Delsey luggage got 2 cracks. Is anybody going to be responsible for that???
We did not get to experience LH cityline Flight cancelled 15 minutes before takeoff No alternatives offered
Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!
