I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.
Great flight and crew. Food isn't free and neither are headphones...
We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.
The flights were on time and the crew was friendly and helpful. The food was ok. The seats were quite cramped and if the seat in front was tipped back there was very very little room. The entertainment was only on your own device and there was no usb charging
Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone
Delay was not properly communicated. Service, plane, value of ticker were all great.
Excellent service and food in the Club Class. Warmly recommend. Much better than AC.
My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .
From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.
Nothing special.. they could have provided something to eat without a charge
For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)
Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.
Excellent Airline. Food, crew and comfort was perfect. Entertainment screens were old. Didn’t like them.
It was the first time in my life (I’m 54) that I’ve had to pay for drinks on an international flight. Very disappointing. Also, the baggage fees were very steep. I’d rather pay for everything in the price of the ticket than be repeatedly charged for add-ons.
It was unclear that additional passport control was needed before boarding. The seats were cramped and uncomfortable even for small persons. The arm rests were unable to be lifted completely out of the way and the media controls cut-out made them uncomfortable to lean on. One audio channel was not working on one of our seats.
It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.
United airlines was top for my last trip in every way
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
We were delayed because of ground crew, not because the plane wasn’t ready to go. The food was better than usual!
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
The flight was very good. Only complaint was that the usb charging connection did not work for either me or the seat next to me so we both had to use our own portable battery to charge our phones. I also liked the fact that I could purchase Wi-Fi for an hour instead of for the entire flight.
United ground crew and pilots are friendly. The in-flight staff (flight attendants) are the worst in the world. Multiple trips, always unpleasant, combative, use implicit threats to not allow for a discussion on their decision. Authoritarian. This seems to stem from an internal corporate wide policy as I doubt that United is intentionally searching for people that are not fit for customer facing positions. I will not fly United again. Good luck fixing your business
The plane used to go to Chicago was a bit outdated and needed a refresh
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
eveythink, because of you I lost 100 euros for my train connection
There was a terrible delay upon arrival in Barcelona. The plane had to park a great distance from the terminal, and only one bus was available to make the ~15 minutes each way trip, meaning it was ~ 45 minutes after we landed that I finally entered the terminal.
Cold frozen fruit for breakfast was unexpected and a waste in my opinion. How about a warm bun would have been better. Otherwise great on time flight.
I used to enjoy the travelling experience, but no more. We pay more and get much less. No air travel for me on the near future.
The TSA people or whatever you call them were a bit rude- I asked why I had to take my shoes off bc I'm 75 and in the USA, I don't have to. The man didn't need to snap at me. It wasn't even busy! The plane was ok, a bit small for such a long flight, but I'm very familiar with the 737 used ( I fly it often between SFO and SAN) service was ok-nothing special. If I drank alcohol I guess I would be happy with free choices. the plane was HOT and even the FA commented on it. They tried to get it cooler, but it never happened.
The Q400 plane is getting old and very noisy. They should allow the quieter jets fly onto the island.
Both my flights from Calgary to Montreal were pleasant. I should also mention my gratitude to the two ladies at YYC who helped with my check in and went out of their way to assist me.
It got me from A to B in one piece and in good time. Back of seat tv didn't work. Snacks are a joke
I have flown on many airlines all over the world, and this plane flight was the most uncomfortable I have ever experienced.
Flight from Minneapolis to Montreal was easy, breezy. Small plane, so not much overhead space. The seats felt slightly smaller than normal, but not uncomfortable for my body type. No screens in the seats for watching movies or shows, but I don't mind, I'm more of a reader.
Crew were professionals. However, the plane seats are too small -essentially there is no space to move around which for so many hours is almost inhuman but certainly unacceptable. Same with the bad quality of food and the fact that you need to purchase Wi-Fi
There is more space in this economy seat. It felt like a better layout, not so cramped.
Extremely tight connection in Frankfurt. Tickets with one hour layover are not realistic even with first flight being on time. Just barely made it and ran most of the way. 😬
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
Seats were very small and of poor quality. Service was good.
With the boarding process, shuttle to the plane, and boarding there we ran about 30 minutes late. It was okay for comfort for a short flight.
No assistance as requested. Very late take off. Very hard landing And again , no assistance after landing
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
The flight was at 6:10 am to early. No coffee or anything else offered. To 👎
Crew had connection details for only 2 other flights and gave less than empathetic guidance.