Great except for the delay in Korea. Korean Air did a great job setting up a hotel for the night. I also needed assistance with a wheelchair and they were outstanding.
The flight was on time and very quick, as expected, but the leg room isn't great in coach seats.
The food on this flight from NRT to ICN was average. The staff were very friendly, but the flight took about 60 minutes longer than it should have because the pilot was only flying at 330mph instead of 500-550. Not sure what the reason is for that, but it meant for a much longer flight.
Just a typical domestic poor flight nothing more. There is no food choices in such a flight. Crew doesn't really care if you are on-board or not
Food choice could be better, plus the crew can walk around and offer snacks and drinks. Also the air-conditioning onboard blows high speed, and very cold makes the trip uncomfortable.
long flights are difficult but the crew and amenities made it a very good experience
Always have great flight experience on Korean Air. Glad to have been able to book this on Kayak/Under Pricer this year!!
I loved everything, I was just a little confused on my bag allowance. When I checked in it said I was allowed 2 check in bags, but when I got there they said I was only allowed 1 so I had to pay an additional 200 dollars! Other then that everything was great! I would love to use your Airlines again when I fly out to Manila again in late May, however I want to be able to have 2 bags included this time lol 😆
Need to have space for Cary on when traveler boarding any zone
When I selected my seats, it showed row 29 as the front row, so I paid extra to sit in what I thought would be the front row, but when I boarded the plane, row 29 was the second economy row. I was disappointed that I'd spent almost $100 more for no actual benefit.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced.
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
My experience was poor with customer Services. Please consider flexibility with cancellation due to emergency health condition. Thank you.
Terrible. Flight was delayed for hours and we ended up arriving at our home at 4am after 20+ hours flying.
Disappointed my flight was delayed to TO as i had a connection to make. Ran through the airport I made my flight but I initially had 1.5 hours to connect. Unnecessary stress!
From my experience, I see there is room for a greater mixture of cultures, for example, a mix of the nationality of cabin crews, food, music, food, etc.
Flight was cancelled around 45 -1hr minutes before scheduled take off time due to mechanical issues we hadn’t even boarded yet. Had to reroute to Orlando so someone had to drive 2 1/2 to come and get me… the alternative was go through Toronto and get a later flight which didn’t work for my schedule. The flight attendants barely gave anyone a smile…not the same as flying when a client/passenger was important. Very disappointed. By the way I have never ever made a complaint online about any company with feedback…even when I probably should have. The only good experience was the boarding desk associates who were very professional and got me on another flight with my checked bags…very nice team.
Actually as my experience with air Canada from Canada to Newark it was crazy for me because it was a lot of delays which for me it shouldn’t be like that, but I was able to coup with it so that was my experience I hope next time they will do good on that thanks.
Delayed delayed delayed cancelled and all we got was $60 food or beverage Embarrassing I'd say
It was fine. There were a couple of mechanical delays prior to takeoff but it was overall a quick and pleasant flight.
Mixed experienced. Nice staff. Spacious 787 better than cramped Airbus, though my seat was broken. The bad: Way overpriced ticket and charged for food despite 6 hr flight.
