Would have thought that they would gas up plane before everyone got on board
Flight was late and missed connecting flight. They could have better accommodated, but instead did an overnight and had to arrive the next afternoon.
They have lost any customer service care and support. Terrible airline now and been for awhile.
We were delayed Al ost / hours after boarding so that maintenance had to add oil to the engines. Then the oil they grabbed had been left out in the Dallas record cold and was frozen. They had to go back to the hanger and grab some that was not frozen.
the pilot that landed this flight in Philadelphia did an amazing job, the weather was absolutely terrible and we landed safely.
Same as before being upgraded to business class made it perfect
I got bumped due to weight restrictions even tho there were empty seats on my flight. I got put on an other flight with a stopover. My flight that originally was going to take 5-6 hours ever up being 14+ hours and my luggage arrived to my destination without me because I was made to check in my luggage on my original flight when I was deemed ok to board only to be asked to deplane. Worst flight experience.
Flight delayed, missed connection, had to stay overnight. Next flight instead of our business class we were booked on the very back row. Second time this had happened in 2 months.
Random carry-on baggage inspection before boarding for NO REASON. The crew kept talking loudly the entire time, making it impossible to rest. When I asked the crew for something, they said they would come back later but never did. It was an EXTREMELY UNPLEASANT and UNCOMFORTABLE flight.
Lack of communication with customers through the delays and poor audio during boarding. No assistance to serve a number of customers with limited time between connecting flights. Lack of empathy from staff. Rebooked on a flight that seemed solely for purposes of taking those that missed their connection the night before. The hostess at the gate arrived late and never expressed any form of compassion or friendliness toward passengers. Just get them on board, so I can go in with my life. Will never fly AA again.
