Low season | June |
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High season | October |
Cheapest flight | C$ 335 |
Agent checking me in was great. Plane was nice. Problem was with the handling of my fragile check in. They damaged my steel drum, waiting to hear back from them to see if they will take any responsibility. Think twice about travelling with something fragile, they don't seem to treat it any different than normal luggage
Agent checking me in was great. Plane was nice. Problem was with the handling of my fragile check in. They damaged my steel drum, waiting to hear back from them to see if they will take any responsibility. Think twice about travelling with something fragile, they don't seem to treat it any different than normal luggage
I had a problem checking in as I didn’t have the correct code. I had to phone BudgetAir.com. They charged me an additional 174US for some tax or something in order to provide me with my booking number. I will never use a third party seller again. Absolutely criminal activity. But I did get to where I wanted to go
My trip was two parts flying from Canada to ATL then to PNS I had confirmed seats with tickets at boarding in Canada and bags tagged for said flight. Got to ATL got help to plane before boarding ended and was told at the gate that I had no seats on this flight even though I had tickets that said so I was told by a supervisor with Delta that I was booked on flight 5 hours later not the one on my ticket had to sit in ATL not knowing if my bags were on flight I was booked on or the one I was told at the gate for 5 hours later or even if I would have seat on that flight as seats were to be assigned at gate. Will never recommend West Jet product and am not sure about Delta any longer and had never booked thru Kayak for flight before and will probably never again and will be sharing my experience with who ever will listen to me about it to warn them to avoid the problems I went thru.
they forgot to load our luggage onto the plane and we were without it for half of our trip to Paris. Didn’t seem to have much interest in getting it to us expeditiously.
As per usual, lately, the flight was delayed. I can’t recall the last time a WestJet flight was on time.
It was not clear that a shopping bag with gifts would need to be checked. Lucky that my friend checked her carry on so that she could take mine on. It contained fragile items ( and expensive). Plus they charged me $100 for that last minute change.
Very friendly crew & the flying was smooth and as efficient as possible. I just found the leg room a little cramped and, unfortunately, the seats in front of us when reclined really cramp you up even more.
The flight attendants could have been mote professional, talking about other people's life choices loudly and rudely. Delay to board which seems more and more standard with westjet.
Not having a screaming baby in my row the whole trip would have improved the experience.
West jet once again canceled the flight delaying my travel this is inexcusable they are not capable of running an airline
On the way to Vancouver from Toronto I was in AC 111. What an amazing aircraft. I was in economy but there was plenty of leg room and it was comfortable and also the entertainment system was good. On the way back from Vancouver to Toronto I was in Ac 120. It was not as good as the one before but it was okay. The entertainment unit was small and the seats were pretty tight but not the worst I have been in. Over all both flights were good but ac 111 was far better than ac 120. But I had a good experience. No delays, bags came on time. In fact both the times it was on time departure and early arrival which I appreciate
Everything was good on our two flights with Air Canada. Departed on time and smooth in the air. The short transfer window from domestic to international, although a little tight considering the distance one has to navigate is doable but some people freaked out tried to push off the domestic saying they would miss the international flight. They as disappointed t get a frozen breakfast something warm would have been much nicer. Glad for the vegan meals we ordered but a cold breakfast was unpleasant.
Entertainment system kept crashing. Very hard to keolep a connection. Plane arrived in good time then sat waiting for ground crew for nearly 30 minutes... makes for a frustrating end to an otherwise ok trip. I'm not a big fan of your Rouge format but we're limited on direct flights to YYZ....so we suck it up.
Awful. Late. Basic. Phone charger jacks didn't work. No entertainment No coffee even.
I booked through Kayak but was charged in US dollars. Kayak should ensure that its site clearly indicates the currency. I missed the tiny US icon in the top right corner and paid another $60 for the return flight from Vancouver to Kelowna.
I'm 75 years old man and I was given the seat right in the back of the plane. There was no one sitting behind me. And I booked the ticket more than one month ago. I was given the seat number on the last half an hour before flight. I wonder how this happened. I was not able to stretch the seat. The whole flight I was sitting tight. Please don't treat the seniors like that. I hope you will consider this suggestion and treat your seniors little better.
Older plane, business class was not up to par, entertainment screen small and dim and average food.
really poor, the flight got cancelled first and then faced a delay. I ended up getting a middle seat which is a big no for me given I am claustrophobic.
I booked through Kayak for the first time. Unfortunately I was charged in US dollars. Only after booking did I see the tiny American flag on your website. There should have been a larger icon with a notice that I am in Kayak’s US site. I am Canadian, am flying in Canada and was disappointed that Kayak did not recognize this.
Boarding was OK. The overhead bins on the Havilland 400 are smaller than the allowable carry on bag sizes, making the bags to be jammed in and as a result slowing the boarding process.
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.
My mother is 87 years old and has knee problems. I have reserved a wheelchair indicating that she is immobile. For her it is very difficult to walk short distances. On arrival in Frankfurt, I was called via my mother's phone, by the female employee who had my mother in a wheelchair. She asked me how many and what color suitcases she has, which I explained. I was very surprised when 15 minutes later my mother walked out with her cane and balancing with great difficulties assisted by a young couple who were pushing her suitcase. Where was the wheelchair and the airport employee? I find this to be a disrespectful and abusive behavior of elderly people. It also raises the question of professional misconduct of the airport personnel in Frankfurt i.e. the female employee who abandoned an 87 year old immobile person by the luggage lane. I would like to inquire about the details i.e. name of that employee.
I traveled with my sister, however ,we booked a flight separately, and we don't sitting next to each other. The staff on the board where on the top of this unit they find us sitting together. Ty lufthansa team. U are the best
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
Crew had connection details for only 2 other flights and gave less than empathetic guidance.
The airplane did not offer standard outlets so I was unable to work on my laptop. This is totally unacceptable for an international flight.
The smell of vomit from the previous flight was overwhelming for a 9 hour flight. There must be a chemical or product to kill the smell before the next flight boards??!!!
They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.
One of the stewardess was really rude to a customer right near me. I ordered water and was given sparkling water which kind of surprised me as I've always been given still water but I didn't say anything. The lady after me ordered water as well and when she saw it was sparking water, she stopped the stewardess who then said very curtly "You could have told me sooner." Whoa...that was rude! Later this same customer had some liquid spilled on her as the same stewardess handed a drink to the person sitting next to her. I know it wasn't intentional, but it was rather strange. It was very hard to navigate how to get through the Frankfurt airport to our connecting flight. No one told us you'd have to go through security again so it was rather confusing as we didn't have a boarding pass. Luckily we were able to get necessary papers and get to our flight. Sadly, my luggage did not make it out of Frankfurt though.
Quick easy flight, checked my bag and was told to pick it up in LAX but my bag stayed in Frankfurt. I am tracking it with an air tag. I filed a complaint with Alaska Airlines at my last stop in SJC.
For context: 10 hour flight FRA-YVR. Newer A330 Neo plane. Crew were amazing - friendly and efficient. The plane is newer with great overhead space. My main issue is that the Premium Econ cabin is inferior compared with other airlines. Cute amenity kit (a plus). Food was fine, though I’d like to see more wine selection beyond 1 red and 1 white. But, seats aren’t as comfortable, and all Prem Econ and Econ passengers share only 4 washrooms. Washrooms in business are off limits. In addition, Condor charges for seat selection in Prem Econ. Ridiculous on a $1500 one-way ticket. Prem Econ configuration is 2, 4 and 2, and Condor put me and my partner into 2 middle seats in the group of 4 seats, meaning we’d have a single person to our left and to our right. Again, ridiculous. A kind airport agent was able to give us 2 seats in first (and exit) row of Prem Econ but these had no footrests. I wouldn’t rush back to Premium Economy on Condor.
The crew was friendly, but the comfort of the plane and the food definitely had room for improvement.
The cabin staff was very friendly and attentive. The plane was modern and fairly quiet in flight. The video screens are large and of high quality, and I liked that the documentary movie "Anselm" was available for watching.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
Because of luggage I had to upgrade to premium economy , which was worth it!
Every thing was fine. The food was lack luster especially after leaving from Italy.
Very good except for the screaming 5 year old that was allowed to yell and scream whenever he wanted too! The mom obviously had no concept of “inside voices”!
I will never fly thru Frankfurt again I read it was bad changing plane but in my case complete nightmare