no staff available to help, no systems available to coordinate
Flight was delayed. Arrived in Vancouver at 3 am. Not a great experience.
Scrooge airlines spoiled my last chance at Christmas with my 95 and 92 year old folks. and rest of the family in Calgary. Ticket personnel would not let me on without a passport and I always visit Canada with my enhanced driver;s License when I travel from the US
The additional charge for the WiFi was not worth it. Streaming a football game was a joke as it continued to lag will be requesting a refund
Long wait to check in your bag at Honolulu Airport as no kiosks therefore no bag drop line. Confusing at gate as the desk is at entrance giving the impression you need to check in there . Waited in another lineup for no reason
Flight was on time. Online check in capabilities made things quick and easy. Zone boarding was enforced, which I appreciate. Everyone was not lining up ahead of their zone being called. Crew was professional and friendly.
Flight was delayed 1.5 hours. Baggage took 45 minutes to reach carousel
more room between seats. will check out other airlines. uncomfortable - knees crammed against seat ahead
The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
I had a guy behind me kneeing me in the back due to his limited leg room and the stewardess kindly relocated him. I was very grateful.
Excellent crew, great food despite catering issues. We need more people like this.
1. The PA system was painfully loud. 2. Overhead bin #33 was missing—I find this troubling.
I had a disappointing experience at the San Diego airport with one of your gate agents. Despite being in Zone 4 and traveling with a standard carry-on bag that has never been an issue (30 flights in Q4 alone), the tall, blonde gentleman forced me to gate-check my bag. When I politely asked if we could verify the bag’s size, he became confrontational, even threatening to deny me boarding twice. His behavior appeared erratic and unprofessional, projecting a negative attitude onto passengers, as if he was going through something mentally. Notably, there was ample overhead space once all passengers had boarded. In contrast, the tall, older Asian agent handled the situation with professionalism and calmness, making a clear effort to de-escalate. As an avid traveler, this unnecessary inconvenience set a frustrating tone for my trip to Asia.
Very unfriendly crew, Air Canada should hire staff that are willing to do their job and be friendly to others. Unmannered flight attendants.
The fact that we have to check in our carryons when we met the requirements and there was plenty of spaces near we sat was ridiculous
Problem with operation of on board entertainment computer. Failed about 1 /2 hour into the flight. Rebooting failed to restore.
The mid flight snack could have been more substantial than tiny bag of pretzels.
Flight took off little late and landed back at YVR after an hour without informing a reason to the passengers. Also, second time also got late but an hour to take off. Therefore, I had to change my plans during due to delay in landing to SFO roughly about 6 to 7 hours.
. Crew was professional and friendly. Food could have been hotter
Our flight AC 567 was delayed by almost 6 hrs due to mechanical falure
