Boarding was challenging as we had to use the stairs from the tarmac. Stairs are okay but a roller bag makes it challenging.
Once again our Air Canada flight was delayed! I'm hopeful competition arrives with other airlines soon and maybe they will make a better effort to be on time!
The only issues I have are the seats are very small and so is the overhead storage. You should mention that while booking flights. I had plenty of knee room but I am wider than my seat, and I am not fat at all. The Mitsubishi 900 models need to be upgraded to western size people. I do not know how a 300 pound woman fit into those seats. I had to continuously lean away from the aisle to keep people and flight crew from bumping into my shoulder. 3 hour flight so no entertainment or food, just snacks and a drink, which was no big deal. The buttery/garlic pretzels were pretty tasty.
Because I am quite tall a bit more leg room would have been more comfortable. Out of three seats I had the middle one, unfortunately.
My one complaint was that while we boarded using the standard enclosed gangway, when we arrived at SEATAC, the ground crew were slow to hook up the stairs. After reaching the tarmac we had to walk up a long ramp all outside in 35° weather. We just came from Bali and did not have warm weather clothes. This was in addition to having to collect our bags in Vancouver, take them through security again and then having to show our passports 4 more times all within the Air Canada section.
I was overcharged either by United or sister airline Air Canada. It's exhausting dealing with companies nowadays that irresponsibly abuse access to credit/debit cards.
Your crew was so so so wonderful Only thing sound be great if you kept some phone chargers and converters rest 👌👌👌👌
Delayed 3 hours. Gave us a food voucher for CA$15, to places that were already closed or not serving food. New plane did not have entertainment options. When disembarking, they had closed the direct route to baggage claim, rerouting us through another terminal 0.5miles away. Overall, a terrible experience.
Minimal food offered (crackers). Had to clean the seat with a wet wipe because of dried food.
The speakers were way too loud. Music was played during boarding too. This noise could've been avoided.
