Didnt realize i had bought a seat that couldnt recline. Not horrible as it was very short flight.
Flight delayed, missed connection, had to stay overnight. Next flight instead of our business class we were booked on the very back row. Second time this had happened in 2 months.
Very mediocre greeting as we boarded, and the lead flight attendant accent was almost unrecognizable. He joked around a lot, while trying to give the safety demonstration, but did not succeed. My wife’s row was completely missed for beverages and the lead flight attendant didn’t even know that our row was Main cabin and able to have beverages at no charge. We are platinum, 2,000,000 miles on American Airlines and this was not a stellar crew.
Typically, I am always impressed with American personnel. These you run into the rude old hags that are still around. I can tell over my 40 years of flying with them, they have made strides in improving their attitudes.
The gate changed over 6 times in the 4 hours before this flight having us walking all over and back again. The agent told me that the American app and the airport monitors are not reliable and I should Google the flight number for accurate flight information! Shocking tip but the gate still kept changing anyway and then the flight was delayed an hour because of another maintenance issue. Not a great experience.
Its usually good but this flight was just mediocre. It WAS, however, on time, and got us home early. We had asked for a special meal. The one we got was not what we had requested and the staff said there were no extras so we my family essentially went without food on this 10 hr flight. Not the end of the work. Breakfast was a dry cold bun with some salad leaves and a slice of tomato. That’s it. Skipped it too and ate at home. I expect better from American.
The luggage was completely damaged. It was ripped at the corner and the lock was stuck. We had to rip it open.
Boston ticket agent Cheryl Porter is WONDERFUL. Our Iberia flight to Barcelona was cancelled the morning we were scheduled to leave and Cheryl was our super hero - she found us seats on a flight to London and on to Barcelona. Truly a “can-do” attitude which we appreciated so much after the Iberia ticket agents told us there was “absolutely nothing they could do”. (As did the customer service agents at Iberia’s call center) Ms Porter is truly a wonderful person who genuinely cares about travelers!
Flight was delayed , waited in the tarmac for 3 hours and then came back and was cancelled
Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
Just kinda of a bus ride … we could do better. Delay in the flight :(
My experience was poor with customer Services. Please consider flexibility with cancellation due to emergency health condition. Thank you.
Terrible. Flight was delayed for hours and we ended up arriving at our home at 4am after 20+ hours flying.
Disappointed my flight was delayed to TO as i had a connection to make. Ran through the airport I made my flight but I initially had 1.5 hours to connect. Unnecessary stress!
From my experience, I see there is room for a greater mixture of cultures, for example, a mix of the nationality of cabin crews, food, music, food, etc.
Flight was cancelled around 45 -1hr minutes before scheduled take off time due to mechanical issues we hadn’t even boarded yet. Had to reroute to Orlando so someone had to drive 2 1/2 to come and get me… the alternative was go through Toronto and get a later flight which didn’t work for my schedule. The flight attendants barely gave anyone a smile…not the same as flying when a client/passenger was important. Very disappointed. By the way I have never ever made a complaint online about any company with feedback…even when I probably should have. The only good experience was the boarding desk associates who were very professional and got me on another flight with my checked bags…very nice team.
Actually as my experience with air Canada from Canada to Newark it was crazy for me because it was a lot of delays which for me it shouldn’t be like that, but I was able to coup with it so that was my experience I hope next time they will do good on that thanks.
Delayed delayed delayed cancelled and all we got was $60 food or beverage Embarrassing I'd say
It was fine. There were a couple of mechanical delays prior to takeoff but it was overall a quick and pleasant flight.
