I love the 2 seats per row. More room. The crew were excellent.
It was amazing although they did bump us up to the front which gave us more leg room and a meal. The service was great! The staff were friendly. :)
Overall very good... staff were friendly and helpful. boarding was good for the most part, but a little hard to get our carry-on bags on there.... I think people should be directed to keep their coats and small bags with them until all the carry-ons are loaded, and then, if there is space, they can put their small bags and coats up top.. makes it much easier to put baggage up. i loved the internet feature, but the entertainment was not there unless you have your own Netflix or similar platform. My chair did not recline, which was very annoying, and the arms won't go up near the isle, which makes it tough to get in and out of the seat.
Staff were excellant. Only snacks served. Some turbulence so we were offered Free beer or wine.
The staff is always great. Just the fact that our flight was the only one delayed from Halifax when all other carries were still flying. It happen a year ago out of Toronto as well. All others were flying but our flight got cancelled 1 hr before the time of departure.
The only issue had when i mentioned about comfort was the man beside me was on the larger side and took about 1/3 of my seat where i was pressed against the wall/window of the plane for the trip.
The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
Multiple delays and not straight answer from the United team
I love United was disappointed we had a two hour delay, however the Pilot did say safety first.
I just got back from a trip with 3 flights each way. The flights were good and we were happy with out experience. There was one steward on our first flight that was harsh and grump with passengers. It did not leave a good impression. All of the other flight crews were great on the other five flights.
Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes
Easy to board. Flight was super crowded though so I didn't sleep well on that cross country red-eye flight. The aisles seem ot have gotten narrower and the seat smaller whn luggage and people are getting bigger so it would be AWESOME to have more space and breathing room in general ;)
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
Very punctual. Comfortable plane and great entertainment options. The staff was very nice.
Liked the hospitality . The ight took us 6 hrs to get from fort myers to ewr.
Average. Newark is a United Hub, yet a flight that is early somehow ends up getting late to the gate. Newark ATC needs help badly.
Wish movie and music choices changed more often. Mostly same from a month or two ago when I last flew.
Just kinda of a bus ride … we could do better. Delay in the flight :(
All was fine. Weather was a bit stormy, but nothing kayak can do about that! 😊
I can't say as it was cancelled and rerouted to Toronto. I had an unexpected 10 hour layover there. A new delay every hour, Flights overbooked. Misinformation given from registration to help desks. A long exhausting day of travel on the way home.
Air Canada is the worst airline I have ever flown. They lost my luggage, cancelled my flight, refused to pay for a hotel, charged me for business class even though they changed my flight to economy and there is no process to get someone on phone. Would not recommend Air Canada to my worst enemy.
Planes were clean. Flights on time. Boarding very smooth. Flight attendants were great.
AC needs to update their fleet. Too many mechanical issues, dated planes and too many delays
Our checked in luggage was not put on same plane as us in the trip to Quebec and on our return 4 days later to Toronto. At Toronto airport we were told it was at the airport and it would be 10 mins. This was not true as the i-tag in my luggage showed initially it was still in Quebec. We were made to wait 1 1/2 hours to get our luggage which it seems evident to me came on a later flight. This was despite being at airport in Quebec 2 hours before flight was due to fly out so our luggage was there very early. We were both wheelchair assisted so the wait in Toronto was especially difficult . As well as luggage issues our flight from Quebec to Toronto was cancelled and a new flight sent in the evening. We had to check out of our hotel and sit in a cafe for 3 hours until we came to airport still two hours earlier than required. This was by far the worst service I have used throughout my trips around the world
Fantastic how well crew especially at check in counter switched to English for our comfort.
Check in was confusing with the kiosk at the airport. Just too vague and not enough explanation of what to do.
Announcement of flight cancellation when we were at the gate for boarding. Yelling that the only thing they would do is hand out taxi or hotel voucher. Group of us were travelling to the same location and we were not accommodated to travel together. I was sent to Montreal with barely enough time to make connecting flight and when I got to La Guardia my luggage was sent to Newark. I got a damaged suitcase next night (after 11 pm).
