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Delays happen but communication and care were very low on what ended up being a long day.

they forgot to load our luggage onto the plane and we were without it for half of our trip to Paris. Didn’t seem to have much interest in getting it to us expeditiously.

Loved everything, especially during check in, very amazing people, they were so patient with me cos my bag was overweight. Loved their service. I’ll be using them again.

As per usual, lately, the flight was delayed. I can’t recall the last time a WestJet flight was on time.

I like the leg room in the exit isle..easier to get past people and I did t have to pay extra! Westjet changed my return flight time to a night flight 2 weeks before I left and left me hanging with NO HELP to resolve all the frustration they caused since I booked thru BudgetAir. They receive the lowest of star ratings I can give (if there was negative stars I’d be using those) for customer support and an overall bad score for the rest of the experience! So sad cause they used to good :)

Better boarding process, but not the fault of the airline… people are dumb.

Premium class - the food could have been much better such as a veggie tray or fruit tray or cheese & crackers.

It was my first experience with westjet and it is really awesome to travel with westjet. I highly recommend to everyone.

West jet once again canceled the flight delaying my travel this is inexcusable they are not capable of running an airline

Worst airlines. I will never fly this again. Please warn customers. They cancelled our first flight and then gave us flight vouchers that were declined.

Had to buy headphones. Which is sad. I did not so I listened to podcasts and slept. Free beer is excellent a d those pretzels are great too. Overall I feel Air Canada slightly exceeds Westjet for overall experience. But still more can be done. Like allowing guests to view a movie for free.

Flight was cancelled due to problems with the aircraft . Not much else to add . Itinerary was changed from yeg to Yule direct . Fine .

Both my flights from Calgary to Montreal were pleasant. I should also mention my gratitude to the two ladies at YYC who helped with my check in and went out of their way to assist me.

Flt was Vanc to Toronto. You don’t serve food and child behind me kicking the seat. Otherwise good.

Due to the approaching strike I have to admit Air Canada personnel showed empathy and compassion.Thank you for an enjoyable flight

Lots of selection for entertainment. Fight was comfortable. However. The flight was delayed multiple times. And the delay caused us to miss an important mwwting.

More room for carry-on. Or having people bring correct carry-on.

I was instructed to put my carry on under my seat, because it was a backpack, not a wheeled carrying. It it almost the same size as a wheeled carrying, soni had no legroom for the flight and could not even put my feet flat on the floor. I spent the entire flight with my ankle and knee twisted and could barely walk by the time we landed. As other travellers boarded, the same flight attendant allowed them to put their small backpacks in the overhead bins, along with their wheeled carry ons. There were empty luggage bins when the plane took off. Air Canada clearly does not care.about the comfort of their passengers.

To be honest, nothing went well. Our flight was cancelled and we had a total nightmare trying to find out information of what to do. We had $2000.00 in frozen fish that we had to locate and then fight with Air Canada to get a hotel for the night that had a freezer. It took over 5 hours to resolve and 5 levels of management. We went from the customer service desk to a manager, to a lead manager, who had to contact Toronto, who had to wait for an answer from another level of management as to whether or not they could put us up at a "business class" hotel since it was the only option and we were "econo class" passengers. The vouchers we received for food barely bought a supper and breakfast and although the hotel was nice, our fish was definitely not cared for from start to finish and after a once in a lifetime fishing trip to have it end the way it did was such a disappointment and Air Canada, well, they really didn't care.

I called to put a stop to this ticket because it was fraudulent. Nobody stopped it. Then they sent me to Mastercard to fight it alone. Thanks (Sarc) to everyone who helped facilitate fraud and would not dare attempt to stop it.