Thanks for fixing the title of this question... the flight was a DELTA one marketed as a Korean Air flight. Which automatically makes it worse. The crew were actually rude in several cases and clearly lacked cultural sensitivity to the majority of the passengers (Koreans). This flight was also a minor heart attack before it started. Firstly, I thought I was buying a flight from Kayak, but it turns out they just acted as a front for this other company, UnderPricer, which took almost 24 hours to send a proper confirmation of the flight. We could not select the seats at checkout time either. We later submitted our seat selection to Korean Air, who proceeded to mess up the instructions to Delta, so our family was separated on the flight and our aisle seat was replaced with another middle seat.
It was a great experience in all aspects including passengers are respectful to each other. I will consider to fly with Korean Air again in the future.
It was a comfortable flight and the flight crew were lovely!
I won't hesitate to fly with Korean Air again and agian....if I can get a good deal.
Glad you had Bibimbap which tasted much better than mesh potato or pasta.
The flight attendants seemed to be a little more grumpy this time. A350s could use more toilet stalls.
Excellent service, love the extra amenities (water bottles, blankets, etc.).
It was horrible. The flight crew was unfriendly and the food was absolutely horrible.
They had the same movie choice as my previous flight, not much of a choice, movies were not up to date, music was uninteresting. Other than sitting on the ground for 40 minutes after boarding the plane, with pilot telling us that they couldn't load the plane because of rain, (bullshit) We finally got into Bangkok of course 40 minutes late.
Terrible experience will never fly Delta again. Delayed flight with total disorganization and inept crew who wouldn’t communicate.
Seats had more space than expected. No recline, that is good.
Everything was excellent except for the hot cabin during the two trips. Why would you keep the cabins cool hot?
Wonderful. I love ANA airlines. It's the best so far. My first pick when I travel now.
Loved that leg room was great for economy, and food was definitely better than other American airlines, great selection of movies. My mom is happy.
What I noticed is that when customers or passengers are asleep, they are no longer given food.
I ask the crew to help me get my bag because I can't reached it she ignore me
ANA’s service was great, and the flight was nice and smooth . They gave us updates and checking in and boarding was smooth and easy .
I have never been a big fan of airplane meals
Flight was overall OK: lovely staff and smooth travelling. The only downside was no food was available on a 3.5 hour flight over lunchtime. Luckily we had realised this in advance and brought our own bento.
Crew went out of their way for me, not often
The boarding process was good. The toilet could be better maintained.
This has been the worst experience I've ever had. We arrived to Ho Chi Minh Airport and were supposed to get our Asiana ticket from the transfer counter as we came with a different airline. However, the staff at the transfer counter were not helpful and kept giving us different information. We were first told by Asiana airlines staff we had to wait 2 hours so they could print out and give us our tickets, then someone else told us we had to wait 3hrs, someone told us "I don't know, just go sit and wait and we will tell you later." This was at a place in the Ho Chi Minh airport that had no coffee or food shops, nothing, just immigration (to enter Vietnam with a Vietnam Visa) and security (to transfer into the gates) but we needed our printed boarding pass to go through. It wasn't until we demanded to speak to a supervisor as our flight time was 1hr away because they kept telling us "there's alot of time left for your international flight, we will get your tickets later" we still had to wait around 20minutes for the "Supervisor" to give us our tickets. I would NOT recommend Asiana Airlines, especially if going thru Ho Chi Minh Airport as they are not helpful. (We almost missed our flight, due to their lazyness and incompetence of printing our tickets) I would suggest Asiana Airlines to have a Machine in the transfer area so passengers can easily print out their boarding passes themselves and save some money by not hiring incompetent staff that can't do a simple task such as printing a boarding pass.
Great service. They could offer vegetarian food and do more to reduce waste.
I like the food, the crew and everything.!!! Except for the delay in our flight.
Great service and comfortable seats. The first meal was excellent but the second meal was only satisfactory
The staffs are very accomodating!!! The foods are good!!! The entertainment from manila to incheon was miserable because we need to use our own cellphones or own ipads.
Check in agent very rude, no greeting “Hi” or “ Thank you. Doesn’t direct where to go for gate info. In flight crew staff not friendly. Very disappointed ☹️
Very comfortable seats, delicious meals, and friendly and helpful staff
The flight was delayed for 2 hours, however, we flew home safely.
I recently had the pleasure of flying with Asiana Airlines, and I can confidently say it was an outstanding experience. From the moment I checked in, the staff demonstrated exceptional professionalism and warmth. The boarding process was seamless and well-organized, ensuring a stress-free start to my journey. Onboard, the flight attendants were attentive, courteous, and went above and beyond to cater to passengers' needs. The seats were comfortable, with ample legroom, and the in-flight entertainment options were diverse and up-to-date, making the flight enjoyable and relaxing. Additionally, the meals served were delicious and well-presented, reflecting a high standard of culinary quality. The airline's commitment to safety was evident throughout the flight, with clear announcements and a reassuring presence from the crew. Overall, Asiana Airlines provided a top-tier travel experience, and I would highly recommend them to anyone seeking comfort, quality service, and a memorable journey.
Our flight was rescheduled causing us to miss our connecting flight, then missed our option of a ferry.
All went extremely smoothly even during the busy Christmas travel season. This flight (when I took it) is a daytime flight (14:00 departure NZ time) so it was hard for me to sleep. Other carriers fly overnight (18:00 departure NZ time), which is much more conducive to sleeping. .
I had a disappointing experience at the San Diego airport with one of your gate agents. Despite being in Zone 4 and traveling with a standard carry-on bag that has never been an issue (30 flights in Q4 alone), the tall, blonde gentleman forced me to gate-check my bag. When I politely asked if we could verify the bag’s size, he became confrontational, even threatening to deny me boarding twice. His behavior appeared erratic and unprofessional, projecting a negative attitude onto passengers, as if he was going through something mentally. Notably, there was ample overhead space once all passengers had boarded. In contrast, the tall, older Asian agent handled the situation with professionalism and calmness, making a clear effort to de-escalate. As an avid traveler, this unnecessary inconvenience set a frustrating tone for my trip to Asia.
AC was 2 hours late which forced me to reschedule my connecting flight (for a fee!). Most likely because of that we had to go to three different gates before we could finally board. Of course it was not the crews fault, but if AC would have wanted to apologize they could have served a light snack or at least a drink free of charge, didn't happen... The display at the MEX airport showed that AC was THE ONLY airline which was delayed, at least at that time period. All the airlines were "Green" but AC was "RED" Nothing to add!
Liked the size of seats. Not much food offered given length of flight.
Do something about that crying baby the whole flight. lol
Flight was delayed 1.5 hours as crew was stuck in traffic...that is absurd that the airline would be transfering a crew by car through NYC during rush hour. I missed my shuttle bus and got stuck in Vancouver for the night. Airline did not offer a voucher
Very unfriendly crew, Air Canada should hire staff that are willing to do their job and be friendly to others. Unmannered flight attendants.
Appointment wasn’t so bad I think we really made us uncomfortable was that we had a lot of late flights going and coming back but overall the service was great
It was absolutely awful in every week. A mechanical failure led to a 6 hour delay, cancellation and rerouting.
