Over the wing seat at emergency exit only downside people using lavatory have no respect and wait in the space
Flight delayed any hour and couple of big gate changes
The pilot came out and chatted with the passengers. He explained why there was a slight delay. The crew was excellent. Very helpful. I had to buy meals for my whole family and they were in different seats, so the crew had to deal with that. They were very pleasant and accommodating and did a great job!
We were unable to land in Liberia. It was not the airline’s fault, but we had to be diverted to SJO.
We had things stolen from our luggage, we also were refused an upgrade on a flight that was not full.
When we left, it wasn't Great . People were drinking heavily, very disrespectful Extremely loud, the entire trip. I think the crew members, should have get their attention. Coming back was great.
I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.
Great flight and crew. Food isn't free and neither are headphones...
We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.
We never had an experience they canceled the flight and they did not offer us an alternative flight. I had to book one on my own expense. They offered us food voucher and we could not use them at the airport it kept saying not attached to an existing flight. The people at the counter were rude and cold and they did not care about our situation
Found the seats very crowded—too close together ! And waited a long time for our luggage All staff at both ends were excellent!!!
Flight cancelled and Kayak switched our return flight to a red eye. Ridiculous.
Will never book through you again. Very disappointed in the notices and action taken or provided when planes are rescheduled, enough to cause missed connections
The flight attendants were great, but not much room while sitting and it would be nice to get free movies.
Easy self checkin and baggage drop. No in seat entertainment, but wifi and app worked well
Single flights to Cancun purchased through third-party, initially had issues printing luggage labels with the lady at the airport Pearson… Was super friendly and assisted quickly despite being very busy
Early flight was great. Naps, movie and into Mexico with time left in the first day.
Require more comfortable seats. More frequent water/beverage service. I would like better food choices. Overall, very mediocre. I now only fly WestJet when there are no other schedule options - no longer my first choice.
The flight was on time and shorter time arrival than planned. I was an ultra basic passenger and understood one personal item on the plane. The announcements of one personal item and zone 9 boarding certainly felt like we were separated from the rest. Actually zone 9 passengers should be boarded second; we are not blocking aisles and can be seated much faster and deboarded faster too.
They lost my checked in luggage, why do I pay for my cargo not arriving at the same destination as me?
Overall good experience. The flight from Toronto to Denver does not have entertainment - movies to watch.
During the pre-departure safety briefing, the flight attendants rushed through the mandatory safety announcements in both official languages, making it difficult for passengers to clearly understand the instructions. Given the importance of these messages for passenger safety, this lack of clarity was concerning. Perhaps use a recoded message to alleviate this concern. Additionally, the flight attendants appeared to lack the professional attentiveness typically expected during a flight. Rather than focusing on timely and courteous service, they seemed more engaged in personal conversations than in addressing the needs of passengers. I hope this feedback is taken constructively and helps in maintaining the high standards of professionalism and care that travelers expect from a national carrier: AC.
They left on of my bags in Toronto and it took two days to get it.
The whole experience what excellent, from Anjou at the ticket counter to the attendants on the flight. Although it was an older plane, it was a very good flight. One of the best flights I have had on Air Canada!
Flight 3 hours late due to poor planning followed by a thunderstorm which happened after the scheduled departure time. Plane stuck on ground for 3 hours and flight connections missed without compensation resulting in new tickets needing to be bought.
Poor planning meant the plane was delayed an hour, then a thunder storm started and the ground staff couldn't work. Eventual arrival in Santiago was 3 hours late resulting in missed connections and the need to buy new tickets.
It was what it was. The crew were very supportive of my wife's inability to sit for long (without severe pain). I say the food was excellent because we bought sushi at Bento, pre flite. We did not complete the final leg (YVR to YYJ) as we were able to catch the last ferry to Swartz Bay. Thanks to Air Canada ( crew and network ) for the connections to/from SJO.
it was great only downfall was that the tvs weren't working but the rest was great specially the wifi
Unable to serve coffee on flight which I understand but inconvenient.
Confortable plane. Clean modern No frills. Competent crew. On time
Not good. The planes are old, no food for a 5 hour + flight (unless you pay), paid for a carry-on, had to take a bus to board the plane - so far from the actual airport, waited 60 minutes after the flight landed to receive our luggage, no entertainment in the plane, no charging available, boarding passes error message for everyone trying to add to Apple Wallet. Probably my worst experience on a flight.
It's good value for the price. Snacks are available for a price but there is no meal. The flight was aboutr 40 mn late leaving, and the gate was not ready for the plaine in Ottawa. That took an extra 15 mn once landed. You can use the express NEXUS line at Customs in Ottawa if you have a NEXUS card. I thought it was worth paying an extra $50 for extra leg room on the flight.
Good flight and all but airlines are now moving away from providing anything as part of the flight which was previously included, ie in flight entertainment service or snacks.
The real problem with Sunwing is that they are totally undependable. Plane was supposed to heave at 8:20 pm from Varadero to Toronto. Instead because of delays on their part, finally left at 2:30 AM Same thing happened a few days back to my family whereby they were delayed one full day. Throughout the process, no one told them anything. They found out by accident from another passenger after waiting a few hours in the hotel all for nothing Same thing happened with my daughter and husband last year with delays which caused them to miss two days of s much needed 7 days break to Aruba No matter what the cost, I will nit fly Sunwing again and also encourage friends and values to never fly this hihh highly problematic airline
Edreams did not pay the airline and I had to buy another ticket to be able to travel and they still have not refunded my money
Why do I have to pay $20 to leave the airport? Why do I have to pay $25 for the carry on? This was my worst travelling experiences ever. This was my second time and my last time
Minimal service (no entertainment or snack) as advertised, so be prepared. Very friendly flight crew and staff. Excellent service all around
Most standard features are now to be paid as extra
I bought a 1-way ticket from Punta Cana home to Canada, surprise, when I got to the lineup at the airport Sunwing charges a 20 USD airport tax separately. I was told I should have known, though it is the only airline in the terminal that charges it (separately, USD only, no cards or local currency accepted). ATMs at the airport out of service, nowhere to purchase USD on-site. Local banks do not sell you USD if you don't have an account with them... Eventually I found a taxi driver to buy the currency from. Luckily I speak Spanish and am comfortable in the country on my own. I was able to find a solution as the Nexus greeter for Sunwing offered no help. Other Sunwing team members and flight crew I met later were much more helpful when I could not complete self-check-in (flying with carry-on only) as all the seats were locked and apparently could only be assigned at the desk (despite the greeter telling me to use the self-check-in).
Leg room was terrible and seats very narrow. Flight was also delayed.
The worst airline experience that I ever had in my life. The fare was cheap but boy do you pay for it when it comes to baggages, carry-ons, food on board and lack of available staff at check-in. Almost every other passenger on my flight had the same complaints and experience. We all bonded discussing our displeasure. My husband and I will definitely not be traveling with Flair Airlines. We'll take anyone else.
The most uncomfortable plane I ever fly on. The seats won't even recline a little. For a 5 hrs flight at night and tired it felt like torture
Seats in 1 res are dispersed all over the plane, even child was across
Personally, I will not use this fight again. The service is poor, you have to buy even water. They don't provide anything even sneak, you have to buy. They said Personally items for 7 kg. Then they use some measurements, if you have 7kg and if it's not getting inside of their measurements, you have to pay 80$ this is robbery. I will prefer other flight then this. I am désappointement taking this airplane.
It’s a shameful company. It ask as to go to counter to take the boarding pass, they simply send it by email, just to check the bags’ size in a smaller than normal template. DONT USE FLAIR! It will be more expensive than normal airlines at the end.
flight was okay, no wifi, no free drinks but worst of all they lost my son's bike for four days. Customer service was nonexistent - call a number that leaves you on perpetual hold, there's no baggage folks in the baggage claims area (in vancouver). we went up to international and nobody was at ticketing, went to domestic and they had us fill out a form. they could not tell us where the bag was. Anyway, highly recommend you drop an airtag for anything that's worth more than $500. My son's bike costs a lot more than that to replace; I was on pins and needles for four days.
The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻
It’s bare bones but was on time so can’t complain.
Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.
