Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.
Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.
The crew was attentive but not intrusive, and was always kind in every interaction.
Austrian airline they cancel my fight , and the couldn’t give me flight , they said only available flight 4th and after , I sacked for refund, even from you KYAK , and tell now no any refund , because what happened I lost more money because I have to stay in hotel and then I buy new ticket
I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.
The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.
Tight connection from Austrian Airlines made this challenging. Our luggage did not make it, delivered the next day at noon. Flight itself was very full, not especially comfortable.
The flight was late. We accommodated other missed flights, and the plane was full of people, without space to store carry-on luggage. They lost our checked luggage for the entire flight and delivered it after two days.
I am Star Alliance Gold which meant nothing at security as my partner, who was on the same ticket, couldn’t come through with me which meant I had to wait for 20 minutes for him to join me. For a hub airport the lounge was small and uninspiring. We told staff of our security experience and they informed us it was like this for everyone. Isn’t this is an Austrian Airlines hub? Boarding was a nightmare as there was only one person at the gate and again, I had to go through without my partner. The boarding was supposed to be in groups but a bunch of travellers with lower groups were crowding the entry level. After I managed to get through I found myself on a bus waiting with 3 others for 15 minutes as the checkin had failed. Then only to find everyone else coming onto the same bus. My partner and friends actually beat me onboard. The crew were young and unable to control the crowd allowing people to stand in the rain instead of getting people to their seats promptly. During flight we were only offered a cup of water & a chocolate. Not impressed with Austrian Airlines or their Vienna hub airport and plan not to use them again if I can help it!
Overall pleasant flight . The lunch was exceptional! Delicious chicken curry with perfect rice and amazing chocolate (Sacher torte) for desert. I have not eaten such a good airplane meal in a very, very long time.
Flight attendants were awful, very rude and inconsiderate for mothers with small infants traveling.
All good! But sandwiches for breakfast need to be warm!!!!! Not cold!!! You do not want anything cold in your stomach in the morning!… think about it!
Lost my suitcase. And communication was poor. No offers of compensation for over 24 hour delay of bag
Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.
Tv screen not working. Food in business class was cold & not available
My bag was lost despite an almost 8 hour layover in Warsaw. Nearly 12 hours after my arrival, I have not heard anything about it.
The boarding was delayed several times. The take off was two hours late.
The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight
I didn't understand why I couldn't do a check-in at home
The Carry-on luggage that approved by TSA and all other airlines,- always an issue with Air Canada. This is inappropriate as my carry on suitcase meets the requirements however it always asked to check in on AC flight on the gate. Yes I have it for free, but it takes extra time to pick up on the carousel. Apparently it fit the overhead space, so why AC has this issue all the time?
Too many notifications. Non of which were useful. 4 hours before traveling we discovered that we needed a transit visa. That's useful information. Air Canada should flag and keep flagging that up. Then the useless too much information had us go to Paris not Brussels. Chaos involving the customer. We will try never to use AC again.
The terminal this flight boarded from was so far away, poorly temperature controlled, and generally uncomfortable. The plane was small but the flight was short, so it wasn't so bad.
My flight was canceled and next one was 1 hour later. The gate was changed 3 times.
We did not have seat assigned until almost the very end of boarding and my husband and I did not sit together I don’t know why even though we bought tickets 3 months in advance and checked in very early. We were not standby and we were treated as we had stand by tickets. I will never fly Air Canada again.
Terrible 3-4-3 seat configuration, I thankfully was able to choose a seat at the back where it narrowed to 2-4-2 for some relief though seats were still narrow. Staff did not manage the boarding lines at all either, was total chaos.
Seriously need to improve the time schedule and the plans
Great TV, easy boarding, wonderful ground crew and flight crew.
It was late leaving but made up time in the air.
Rude Customer Service at checkin, 90 minute limit in flight check in is too strict. I was in line for 30 minutes because of slow/insufficient workers. Somewhere I got to the the counter of course the employee warned me about the 90 minutes. People were cutting the lines. No one did anything.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
boarding needs to be streamlined load the back of the plane first
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
Lufthansa used to be the best not any more , food is cheap, crew needs to be on retirement )) we really like to see old type of Lufthansa back to business
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
This flight is always a cramped bus. The gate area was inadequate and announcements were hard to hear. The flight was delayed 45 minutes to an hour by a broken aircraft door, making our total delay from Vilnius 5 hours.
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
United flight from Frankfurt to Istanbul is on Lufthanza and United could neither provide a boarding pass or Lufthanza code to get a boarding pass. Very poor connection ability in Frankfurt and much frustration with the connection.
Boarding was delayed and a bit hectic. The crew was super nice.
Brand new airplane Airbus 330. Great crew. The staff on the ground is always a bit mediocre at Condor.
Some pretty unfriendly check in crew members. This is a no frills airline.
Seat was the worst I ever had in an airplane
I will definitely recommend your service. This is my first experience with Condor and so far it was great!
A flight attendant placed a meal on my tray. I was in 44E. The passenger who was in 44G had gone to the bathroom. I ate the meal. When the passenger in 44G asked where his meal was the flight attendant put the blame on me. She claimed another attendant put the meal on my tray. She then claimed when she gave me the meal she asked me if I had ordered a special meal. She did not Worst experience I have ever had with a crew member.
Entertainment screen was not functioning, there was no effort made by flight attendants to take care of the problem. All I could do was looking at customs forms and watch landing videos for 10 hrs 😁 Bruno Volk
I did not get a flight from JFK to Portland nonexistent Condor flight 308 does not exist and JetBlue knew nothing and someone changed my ticket and eliminated that leg of the flight. I would love to know who’s going to pay for my $750 car rental.
My return flight from JFK to Portland Maine disappeared and it cost me $750 to rent a car and drive home from New York. I don’t even know where to start with who screwed up or what condor blaming the ticket sales or JetBlue JetBlue knows nothing. Everyone giving me the runaround. Gotta say the service all-around sucked.
The flight was fine. We were served a meal and a snack. Boarding was fine.