Nothing special.. they could have provided something to eat without a charge
Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business
For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands
Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.
I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.
Never took flight. See previous comment on trip from Boston to Reykjavik. Used a different airline that i had to find and book.
The flight was on time and the crew was nice. I did not like the fact that my husband and I were seated in different rows. I feel pressured by airlines to pay more to choose our seats. We will sit anywhere, but we shouldn't have to pay to sit together. I also think they should serve at least a snack that's free.
One of the worst airlines I ever flew. Boarding is a disaster, they are always late, the planes are overly crowded. Everyone on my flight lost their connection because they were 2h late. Reykjavik is also not the best airport out there.
My only area of issue was the flight was rather warm and the knobs for cool air didn't allow much cool air to come through. Everything else was great.
Everything was great! My only critique is 25 euro for wifi is wild, but I get it
Good, but I feel there should be a separate boarding line for seniors
Easy check in and boarding. Staff pleasant and helpful. Will continue to fly with Iceland air. Aircraft clean
Plane left an hour late and missed our connecting flight. Your service center was closed ao Alaska Airlines could not change the ticket. Thus we missed the chance to get out that night to San Jose. This is a major operational blunder.
Well! They got me as far as Iceland, let me wait around at the airport since my next flight had either left or canceled, finally gave me my luggage, and sent me to wait quite some time with seven other people for a ride to a hotel. At the hotel we got a chef's salad, a nice room for the night which unfortunately had feather pillows and duvet (allergies), a really great and spectacular buffet for breakfast (small but stunning), taxis back to the airport for the 9:30 Delta flight back to Minneapolis. The Delta flight has free food and liquor included which Icelandair does not. All in all, it falls far short of my worst ever United flight to SGN. Icelandair did change my reservation after my roommate tested positive for COVID and we canceled our plans to travel around Iceland, but the charges were fairly hefty. I had trouble contact Kayak's agents to discuss changing my reservations and finally contacted Icelandair who changed them. (I used their contact form and put in several requests for call backs.) Of course, they called just after I made the change with Icelandair.
never seen an international flight , over 5 hours that had no food provided. we flew from iceland to vancouver, no food, no even a snack. For entertainment you had to buy the headphones which are normally also provided for free on any other airlines.
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Very sad, couldn't stop crying. Was an hour delay in Ireland and when we got to Canada the flight was boarded and couldn't get on. Was the last flight of the day. Now in a hotel waiting on a stand by.I have to got o work, so I'll go first available while my son stays in the hotel til one's available
Both flights late. Almost missed connecting flight and flight staff not willing to help expedite us off the plane.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.
Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.
Amenity kits were never handed out. There was zero friendliness and assistance by crew. Food was uneatable. One drink was offered and no wine, with dinner or before or after. Cocktails and beverages were not encouraged and when I asked for water, none was given. Poorest, most cramped business class flight I’ve ever been on.
Loved it! Best airline to fly with. Nice crew, good planes, good food!
Probably my favorite airline and way to go to Europe. Everything went smoothly! Food was tasty, crew was pleasant. Really cannot complain!
Horrible. Garbage airline. Due to the strike we got a replacement plane/crew. I didn't get my exit row seat I paid for. Food was horrible. Plane was hot and didn't have AC vents.
Worst: long walk to baggage claim Best: left on time
Got in on time. Food was the worst ever. Comfort was terrible. Check in was incredibly bad.
Great overall experience with TAP - would not hesitate to recommend for your next trip to or from Portugal
Correct meal and overall flight went well. 204€ for an extra luggage is simply exaggerated
The flight was delayed without any type of notice. After passing through the gate, people were lined up at the passages boarding bridge standing for about half hour with no clue when they can board after ‘boarding’. No explanation or indication of the new departure time. All you can do is standing up and waiting.
Boarding the plane from 2 entries at the the same time front and back was ridiculous. I boarded from the back for row 7 and others boarded from the front for row 15, for example. We met mid-plane and had to squeeze past each other. Ridiculous
The flight was cancelled. the staff did not know how to arrange overnight, food and transportation accommodations required by law, causing long lines lasting several hours. the rebooked flight was then delayed 5 times from 9am to 4:45pm
Cancelled flight TP225 from LIS to MIA till next day
Flight delays. Mad rush with no help from staff. Staff for TAP is elusive like the Tasmanian devil... you hear about it but never seen it. Seats were the only thing that was ok as its lie flat, but trying to sleep was like being at a concert as the crew were chit chatting non stop while you are trying to sleep. Food was seriously better in Premium EY on other airlines like Singapore Airlines, Lufthansa, United. We traveled Business Class on TAP. Crew were friendly enough but not very present at lull period of flight.
The flight staff was nice enough but the seats were not up to business class standards. The food was also not something I would get on any day. The seats we had were right up to the galley and the crew were very noisy with their chatting the entire flight which woke us up after we fell asleep and we could not get back to sleep due to all the chit chat! The flight was delayed and we were in transit for less than an hour in Lisbon yet there were no TAP staff anywhere to be found to assist pax who were worried about catching our connecting flight. Another thing that was poor in service was that, if TAP flies out of Rome at 5.55am, TAP should have a lounge open for your Business Class pax. We were told that the lounge opens at 5.30am yet TAP's flight is scheduled to leave at 5.55am. Why offer a departure that early when you don't have lounge open by at least 4.30am? It's been a very disappointing experience with TAP and we paid for Business Class. It is at best a Premium Ey class on better known airlines like Lufthansa, British Airways, United. It's at best sort of comparable to Economy class on Singapore Airlines but I still think Singapore Airlines Economy class service is better apart from the seats.
Very uncomfortable flight: unhappy crew, wifi not working, touchscreen not working, food terrible (‘warm turkey and egg sandwich’ was squashed to an unappetizing mass about 1 cm thick) and the low-quality earphones that AC normally provides free of charge were now being sold for $3.95. I’d like to say I won’t fly with Air Canada again, but their flights are normally better so I’ll likely chance it again.
They charge 5 dollars for plastic headphones for a flight of 1 hour! Seats are awful. Service is terrible.
The flight was good, the inflight tv's are too old and hard to work
A snack would have been nice instead of having to buy food.
was wondreful! just let me know what airline im flying in advance!
Very comfortable aircraft -8320-200 airbus-even thru turbulence . Crew were not attentive. One drink and stale pretzels. Crew were not interacting or smiling with passengers.
The boarding was very slow, worse at arriving. The rest was okay
On this flight, we didn't even get water offered, nor any other beverage. Therefore we got a snack of pretzels. Flight was good and Air Canada a good airline
We were able to change seats because of the wonderful Jacqueline in customer Service . My seat allowed me a bit more should we room but the seat was pretty narrow and I’m not a big guy. But I was completely impressed with the speed of the board I g process and the quality of the crew!!
I would realllllly like to have been in a seat closer than row FORTY. Needing assistance - longgg way to walk down and back; then they put me in the middle seat-needing to get up for the window seat passenger to go to the washroom etc.