My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Just kinda of a bus ride … we could do better. Delay in the flight :(
It was just ok, after a weather delay and had to take 3 planes in one day I asked for another cookie and she said no only one per passenger, found that a bit pity after spending my whole day in airports and planes
They delayed all our flights and lost our luggage flying to Tokyo, Japan. Worst experience I have had with any airline. DO NOT BOOK.
They did great as being my first time flying with them I will consider flying with them again on my next trip.
1. Nowhere to sit at the gate D4 2. No control of lining up in different zones 3. People pushing in during the line up of zones. 4. Certainly not in a dignified manner.
Both meals (chicken option for dinner and omelette for breakfast) were lacking in good texture and taste.
The experience with air Canada, was not really good, first they try to charge for the seat again in the counter after being paid in advance, second we have to wait for a hora inside the plane before departure for mechanics problems
It was great. Although when I got my luggage it was broken.
Flight was delayed going and coming from my destination for over 5 hours. All I was given was a $15 meal voucher that wasn’t even able to cover my lunch or dinner.
Air Canada was great! From the airport at Montreal to boarding to the food on board the plane. The crew was great too! There was a slight issue with some other peoples’ tickets that I overheard about but the crew handled with care immediately to ensure everyone was comfortable and we could takeoff! Great experience with Air Canada
Check in could have been a little cheerful rather than dour
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
Eet late informed about delay of more rhan four houts
There was more leg room than on the overseas flight, which was nice. Boarding was very well organized and the flight very comfortable.
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
The business class seats are very narrow for the cost
I missed the flight in Washington due to the delayed arrival and duper slow border control. Not fault by Lufthansa, but at 23:00 you can't find anyone from Lufthansa to help you and that's total awkward.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Boarding was haphazard after people with small children or walking difficulties
This is the worst seat that I ever sat on. The length and width are great but Super uncomfortable. We felt like sitting on marble.
Worst flight experience of my life. It was cancelled and they left us in the airport for 7 hours having no idea what to do.
Had the worst service I have experienced in 45 years of flying internationally (over 100 flights). This was an 8-hour flight and the crew was completely non-responsive to any and all requests for assistance from the 200+ passengers. My wife and I each pressed the button for assistance at least 4 separate times and no crew member ever responded. Looking down the aisle, at any given time at least a dozen passengers request-for-assistance lights were on and no crew member ever assisted any of them either. Notably, it was a very smooth flight with no turbulence, so there was no reason crew members could not provide assistance. Other than two meals - one at the beginning and one at the very end, the crew did not serve water or other drinks at all. We had to get up and walk to the end of the plane to get water ourselves. The only snacks available were saltine crackers. Crew also did not collect trash except immediately after each meal. Plane was a mess and everyone was coughing at the end due to lack of water. We found the crew hanging out in the front of the plane talking to each other and laughing amongst themselves without a care in the world about the 200 passengers. One was just enjoying a book. Don’t ever fly Royal Air Maroc if you can avoid it.
There was a technical problem with the aircraft after we boarded and we had to leave the plane and wait for two hours where we couldn’t talk to anyone. I had a connection in Toronto to Vancouver I obviously missed it. Arriving to Vancouver the flight was canceled and I wasn’t offered any another flights. I had to book one on my own charges to get back home. Also at Casablanca check in. They said our luggage will go to final destination and they did not!
Seats were very uncomfortable (tight and hard). Flight was delayed due to technical problems. Baggage took an hour to arrive to the carousel.
Not good airline doesn't understand or recognize business class customers
I love how the airline gave accommodation as a result of my nine hour layover. The service at the hotel was great.
It will be my last choice to fly this airline It was the first time to fly with them Everything extremely bad Nothing good about them Very filthy Bad service Bad food quality Bad boarding Very bad lounge. Actually it doesn’t meet the definition of lounge
Plane is dirty Food quality poor Service was not good Lounge extremely bad
There were a lot of hidden fees I paid extra for my luggage at JFK which was my leaving point and I also had to pay another extra at the Casablanca’s airport for my carry on and my backpack which is insane, when i refused to pay they threatened to call airport’s security on me. And they actually lost my luggage once I got to my destination. I seriously will not fly with this company anymore from now on and I advise you to do the same
Flight was delayed by one hour but overall fine. Was a bit scared due to bad reviews but it was all fine.
L'enregistrement des bagages ne s'est pas bien passé. Nous avions 6 bagages à main et un bagage en soute de 23 kg. L'employée en charge d'enregistrer nos bagages nous a déclaré qu'elle ne retrouvait pas l'achat de notre bagage en soute et nous demandait de payer une nouvelle fois le bagage en soute pour pouvoir l'enregistrer. Après près d'une heure de vérification, elle a fini par retrouver l'enregistrement de notre bagage et nous avons pu embarquer. Nous étions en famille avec 4 enfants dont une petite fille de 3 ans. L'attente était interminable. Aucune excuse de la part des employés de Tunisair
Bonjour jai eux de problème par rapport à ma réservation jai acheté un billet avec le bagage et qu'on jai arriver pour faire l'enregistrement ils m'ont dit que mon billet sont bagage merci de m'envoyer mon billet sur mon adresse mail par détail s'il vous plaît merci cordialement Madame
Hours of delay after boarding and closing the door before departure without enough explanation
Given the horrible reviews for Tunisair I was just hoping that I would get to Tunis and home. I did, with delay, but, for the price (about half the other options and the only direct flight) I considered that it was a good choice and actually quite high on the price-performance curve. While the cabin looks threadbare, the main problem for comfort was that the toilet doors did not properly close and one toilet was unavailable and remaining toilet became completely filthy ... I mean excrement all over the toilet. Really disgusting. The flight to Tunis was two hours late, and the schedule showed a departure one hour earlier than what turned out to be the actual scheduled departure, something I could only find out the day before the flight by continual checking. The return flight was just one hour late, I was delighted ! Fortunately, I had planned my activities to expect, in the best case, late flights, so I was happy with what I got. Staff are not bubbling over charm but I thought service was perfectly adequate, the food was perfectly eatable. Despite good marks for boarding, that is only once you get to the gate, in Tunis it is pretty bad, and despite being able to get an e-ticket they don't accept them at security so you have to wait in the line to check-in with baggage even if you don't have baggage. But that isn't Tunisair's fault.
Cons: "Plane is late No food or drinks at all only water Plane all full is was very bad flight and services"
