Flight diverted but info was really poor, ev3n with airport staff. The cats desi was a km away ,
We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.
Credit to the check-in staff for offering no-charge to check our carryon. We had 2 checked suitcases already, and it was easier instead of at the gate.
Was a short flight, not good or bad. Extremely cramped and I'm only 6feet 1inches. 295lbs.
Average at best. Typical of WestJet these days. Crew far from friendly.
The flight attendants could have been mote professional, talking about other people's life choices loudly and rudely. Delay to board which seems more and more standard with westjet.
The premium did not live up to expectations. The seats were tight and looked like there was no more room at the rear of the plane for seating then at the front of the plane. Instructions were not provided for entertainment. It was difficult to get the app. The app is not user-friendly. It requires too many inputs by the consumer to get to the correct page.
Premium class - the food could have been much better such as a veggie tray or fruit tray or cheese & crackers.
I paid Premium class. Given that it’s double the cost, my expectations are higher. I left the flight beyond hungry because they would not give me another dinner, though I know there were several left as we do not pre-order between the two entrees. After this flight I decided the extra cost isn’t worth it.
If I wanted to leave on a Monday I would have booked to leave on Monday. Instead, thanks the west jet i spent another night in a hotel on my dime because they don’t even have a number you can call that works. It’s just says due to the high call volume we can’t take your call, that’s it. Our a Canadian airline industry needs an overhaul.
Very uncomfortable flight: unhappy crew, wifi not working, touchscreen not working, food terrible (‘warm turkey and egg sandwich’ was squashed to an unappetizing mass about 1 cm thick) and the low-quality earphones that AC normally provides free of charge were now being sold for $3.95. I’d like to say I won’t fly with Air Canada again, but their flights are normally better so I’ll likely chance it again.
I was in Business Class row 7 on a 787-9. Both times I didn't get my choice of food. Otherwise, excellent!
The flight was delayed and made the connecting flight a last minute dash across Vancouver airport.
Very comfortable aircraft -8320-200 airbus-even thru turbulence . Crew were not attentive. One drink and stale pretzels. Crew were not interacting or smiling with passengers.
Great service, friendly flight attendants. Boarding was easy. Food was airline food, nothing special but okay. Entertainment was great and overall experience really good. would fly with Air Canada again any time
Lots of delays, they should be more concerne about their customers
The seats really could do with some extra padding. The staff member who checked me in at Calgary was amazing. Friendly and lovely.
There was a long delay on tarmac. The pilot kept us informed. The flight stewards were not entertaining or comforting. During the flight we received minimal service. Several food choices for purchase were not available at our seating of row 52. Only twice were we offered water for hydration. A half hour before landing teh pilot acknowledged that some passengers with connecting flights should tell flight stewards and they would help.. We had a connecting flight thand at should have had a 2+ hour layover and now would be less than 1 hour from departure. The flight attendant told us not to worry.. plenty of time. We did not get off the plane until after 6 o'clock. We are seniors (ages 74 and 72 ) and had to walk the length of the terminal to go thru customs and the length of the next terminal to departure gate for 6:30 a boarding call. We ran and were breathing hard and reached the departure gate by 6:50. We rate the flight stewards negatively...the pilot did his best.
Our Air Canada connecting flight to LAX was 45 minutes late which meant we could not make our flight from LAX to Aspen. Therefore we had to pay another $800 to get different flights so we would be home that day. So sick of late flights. Why have a schedule if you never abide by it?
Initially, my flight time was changed, which meant I couldn't make my layover. The email that indicated the change sent by Air canada was unclear and not detailed. When I called customer service, they eventually compensated for my overnight stay. Everything else was good. I appreciate that your booking agency sent me a reminder email, however the flight information was wrong, which made things more confused.
