Stay with what you are doing. Excellent service and ahead of schedule. Well done.
The flight check-in process was awful. At Seattle Tacoma Airport the Alaska employees couldn’t properly tell me how to/where to drop of my checked “ski” bag which I had already paid for. Boarding was slow and disorganized as well. The baggage claim in Denver was almost as bad with broken carousels (airport employees had to carry bags out to us by hand) taking over an hour!
We had to cancel and we’re treated fairly with 100%refund quickly
Sat first class, not even a soda or any beverage service! I know it’s not a long flight, but zero cabin services?
Staff was great. Flight was cramped, and flight to Spokane was delayed.
I would fly again. My trip from Newark to Seattle had a 3 hr delay. Disappointed.
It was a very smooth fast flight, crew was prompt and comforting. Alaska airlines are the best.
The flight itself was okay, but there were 2 screaming kids in front of me my entire flight which made it just awful. The parent did zero to try and make the children settle down and flight attendants did nothing either. I understand it's hard to travel with children, but constantly yelling, screaming, or loud talking for 4 hours straight is just ridiculous.
There was an issue with water that led to us not having potable water onboard. They dumped the onboard water and we were two hours late taking off.
All good. Great food and entertainment when there isn’t any on a one hour flight
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
This was the second flight this week with flight attendant Marcus I’m not sure if his last name is Lane or Lang but this guy is awesome. He funny, attentive and his service is 5 stars. Marcus makes business travel more enjoyable !
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Everything was ok!! Just bags came up a little be late.
Tasty snacks. On-time departure and early arrival. Luggage arrived quickly at the carrousel. The only negative was a man behind us that was heavily inebriated. He was served 3 double drinks during the flight. There was no telling how much he had before the flight. He was so out of it that he spilled a drink and broke the heavy liquor glass on the floor. I don't believe he should have been served so much alcohol on a two-hour flight.
Kind staff. Snacks are small but that’s the new normal.
The young man who was our flight attendant in first class was lazy and did not do his job well at all. Never offered drinks upon boarding - actually I take that back... said "are you okay with water" as if I do not want to get you anything else, only passed the snacks around once, got my drink order wrong and then never offered a second round of drinks. He was the worst I have ever seen on Delta and we fly a lot.
The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Not as good as expected Air Can needs to improve totally rated on internet as worst
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
David went above and beyond to make our flight the best that it could be
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Cramped seats. Audio jack for the in -flight entertainment was broken.
Flight was empty so had a whole row to myself. Still had to wait to get the bag due to the negligence at Palm Springs departure.
One of the best flights I’ve had. So smooth.
the pilot that landed this flight in Philadelphia did an amazing job, the weather was absolutely terrible and we landed safely.
rushed onto the plane by inpatient staff just to sit on the taxiway just want to add, the flight out of Philadelphia and into Fort Worth Texas was terrible. canceled twice because of non-existent weather, and delayed.
I blame kayak for my last trip to dca. Kayak cancelled my direct flight and put on a one stop flight and made lost whole day from my vacation and had not even refunded my ticket.
late again! but its my only option to not take 9 hours to get to Memphis
Per usual, flight status, staff courtesy and professionalism were excellent
The boarding experience was good; $20 for wifi per flight is uncompetitive compared to Delta, Southwest, and others, and puts American lower on my list given similar pricing.
Great experience. Flight boarded easily. Departed early. Smooth flight. Great arrival in DC--almost no taxing! Almost direct to gate from runway. Crew was terrific. Same cookies and beverages in main cabin. I did not use the entertainment system on this flight.
Delays on all NY flights. There was no communication on why but they didn’t say it was weather. Other carriers were not delayed.
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
Delayed flight, no on board entertainment - had to use my cell phone for a 5+ hour flight
it's all good nothing you can do make better 😌
Flight was delayed due to mechanical issues to the point that I missed my connection and had to wait for 6 hrs in Calgary... thankfully I wasn't in a rush or that would have been annoying
It was so bad experience they wanted just charged passengers for any reason.
Boarding process was poor and slow. Should fill the plane up from the back like other good airlines
Delta was great. West Jet was not. I booked my flight in Sept (well over two months ago), but was told there were 2 reservations and NO tickets for me, my husband and 16mo daughter. We were unable to go ahold of West Jet over the phone and the kiosk was unhelpful so we had to buy completely new tickets in order to get home that day. I’ve called West Jet twice since and sat on the phone for over an hour without speaking to any representatives.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue. Moreover, the lack of a digital boarding pass forced an extra trip to print one, and the overall digital experience was poor. WestJet's website could not figure out one of my flights existed.
