When I selected my seats, it showed row 29 as the front row, so I paid extra to sit in what I thought would be the front row, but when I boarded the plane, row 29 was the second economy row. I was disappointed that I'd spent almost $100 more for no actual benefit.
The carry on baggage was collected before boarding without further information where the passengers can collect them . When the flight arrived at Tan son Nhat airport, it was very complicate to find the luggage
I like it when the plane have waited for passengers like us who are trying to catch the plane. Detroit was my mom's port of entry we spent too much time looking for our luggages at baggage claim which no problem. But then the problem occur after the immigration when the homeland security agents forgot to give us our passports which it took so long to find them and I was very anxious because we might not be able to catch our flights but luckily the plane to knoxville still sitting there and waiting for us. Praise the Lord for everything.
I took several flights that day, this was the only flight that was absolutely freezing!! It was so cold.
The flight was at least 3 hours late with not much of an explanation other than connecting flight was late
Was an easy and great flight. On time. Food was tasty and the only complaint I have is something no one could do anything about. Seems like there’s a lot of ill people in Korea these days and the flight was full of people coughing.
Good. Obviously there is a slightly condescending attitude of all American workers towards their customers but other than that all good.
Thanks for fixing the title of this question... the flight was a DELTA one marketed as a Korean Air flight. Which automatically makes it worse. The crew were actually rude in several cases and clearly lacked cultural sensitivity to the majority of the passengers (Koreans). This flight was also a minor heart attack before it started. Firstly, I thought I was buying a flight from Kayak, but it turns out they just acted as a front for this other company, UnderPricer, which took almost 24 hours to send a proper confirmation of the flight. We could not select the seats at checkout time either. We later submitted our seat selection to Korean Air, who proceeded to mess up the instructions to Delta, so our family was separated on the flight and our aisle seat was replaced with another middle seat.
It was a great experience in all aspects including passengers are respectful to each other. I will consider to fly with Korean Air again in the future.
The flight attendants seemed to be a little more grumpy this time. A350s could use more toilet stalls.
Checked baggage process is confusing and time consuming especially when checking oversized bags. Very slow agents didn't help.
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
Food was great, Entertainment was bad, movies were not current and just did not have good variety. Granted I was tired so cranky might have played into my evaluation. Overall based on cost I definitely would fly them again. I am a million mile flyer on another airline, the service on JAL really beats all airlines.
The team members are extremely attentive to make sure you have the best experience.
They 7 seats in one row for Business class while most business class for other airlines are 4 seats in one row. the seat was narrow. the Toilet was so smell, dimming light, no water out of faucet. Terrible.
Difficult to access advanced check-in online. No way to understand why it wouldn’t work. Call center not answering. Email for answers took days to respond, Kind service at the airport and on the flight made up for disappointing service before flight.
Everything was great, except the Wifi, but that's understandable.
I purchased the ticket online and went to do online check in amd the app wouldnt let me. I went to the airline desk and they couldnt confirm my ticket in their system. I ended up having to buy a ticket from the airline directly and paying twice for the same flight. The app wouldnt lwt me check in the kayak purchased ticket until after my flight was taken off.
The plane was dirty, there was trash in the seat pocket in front of me.
I loved Ryuichi Sakamoto's OPUS in the movie choice.
Very routh cabin crew food is only 2 meals for 13 hours fry with them They should get better training how to service good super routh language and talking with customer
staff are super nice and effiecient! It was a very comfortable and relaxing flight
When I booked a premium economy ticket. I then had to pay $100+ to book my seat.
Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.
I was ordered vegetarian food, but didn't services to me :(
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
Not many selections for entertainment. Bulk head seats are no longer available with out fee at the counter. That’s pretty lame.
very professional and very attentive to my Special Needs as I required a Wheel Chair and assistance to board
Crew was great. But a bit understaffed. The business class seat, etc were dated. But comfortable. Some legs had entertainment system from a decade ago. Selections were rather poor. Food was mediocre at best. Actually poor for business class standards. I liked the lounge in Hong Kong. Showers were great. Food was nice.
Everything was fine and I have no complaints or things to note.
Highly impressive. On time. Smooth and fast boarding and disembarkment. Really great service
Overall, it was ok. However, the food was very sub-par.
When comes to Taiwan airlines China airlines is the best rest are pure trash
Fast boarding flight on time boarded plane back to front instead of stupid zone groups like US airlines do...
Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.
Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service
Food was hood for airline food with good poftion and variety in meals. Frequency of beverage service was very low and amount of soda with meals was inadequate.
Very nice Crew! Not much entertainment, but it was only a short flight, so it is okay for this flight.
Air Canada cancelled my flight without issuing a refund. I could not make this flight. Air Canada does not accept phone calls Aircanada.com is down.
Terrible. My brother broke his leg and couldn’t board the flight and air Canada couldn’t do anything about rescheduling his flight. Poor customer service and help all around
Because I am quite tall a bit more leg room would have been more comfortable. Out of three seats I had the middle one, unfortunately.
Flight was cancelled. Had to wait around the airport for 5.5 hrs for later flight. Entertainment system was not working.
My one complaint was that while we boarded using the standard enclosed gangway, when we arrived at SEATAC, the ground crew were slow to hook up the stairs. After reaching the tarmac we had to walk up a long ramp all outside in 35° weather. We just came from Bali and did not have warm weather clothes. This was in addition to having to collect our bags in Vancouver, take them through security again and then having to show our passports 4 more times all within the Air Canada section.
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
One leg of the flight arrived late which necessitated a rebooking on the next leg. Although there were no major weather events in play, best choice offered was a 7 hour wait in the Vancouver airport for a 4 hour totally packed red eye flight to Ottawa. No opportunities to return earlier via other major hubs like Toronto or Montreal. Felt very much like national routes were no longer well supported. Adding insult to injury, entertainment system for my seat was out of order. Thought I might use wi-fi, but discovered it would cost $10 per hour! Paid a lot for the flight as it was over the holiday period. Probably won't be doing that again.
Plane was smooth. More of a YVR issue, but the gate at departure was JAM PACKED with people and departing flights. Literally standing room only around the gates... This should be staggered or spread out better. Other than that, the flight was fine.
Your crew was so so so wonderful Only thing sound be great if you kept some phone chargers and converters rest 👌👌👌👌
