Low season | June |
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High season | December |
Cheapest flight | C$ 132 |
The lateness of the pilots was incredibly disruptive, and we still didn’t take Off very quickly after they arrive
The lateness of the pilots was incredibly disruptive, and we still didn’t take Off very quickly after they arrive
Always delayed, inadequate availability of room for baggage but the crew were good & approachable.
The flight attendants are very friendly and courteous. Excellent service.
This was not an Alaska Airlines flight, it was American Airlines flight operated by SkyWest. The aircraft was narrow body ERJ175. But it is a modern regional jet and relatively comfortable.
I got a round trip ticket from LAX to Omaha, no stops. In the departing and return flights passengers had to take a shuttle from the gate we were told we would board at or (when returning) deplane from. To get to the shuttle there was a flight of stairs to haul our luggage, and when returning we had to all take the same outdoor stairs to get to the actual LAX terminal. For a $600.00 ticket I’d expect better experience, other passengers were saying the same. Also, leaving Omaha we were told there was no space for our carry on luggage for our boarding group, and had to check our bags. When I got on the plane there was room for more luggage in the overhead compartments.
Second flight was in conflict with first flight arrival. I missed second flight. The new flight to my final destination arrive too late to pickup my rental car. I had extra expenses staying a one night in a hotel and taxis.
Was the first time flying Alaska Airlines in several years. The airplane had very obviously diminished seat spacing and the flight was full. Crew was lovely, check in was easy.
The agent was able to get me to LA when i need it. However i need to ask why she charge me 25000 miles for one way to LA. I think she made a mistake. Spirit Airlines only you need 2500miles.
The flight left over 3 hours late. A member of the team informed me of a new plane coming in so I had all of the info. That was good. Most disturbing was the flight attendant who was loudly “training” a new flight attendant rather negatively. She also announced to the plane that there was a new flight attendant and to be patient with her. I Felt really uncomfortable and felt badly for the new flight attendant. It didn’t seem appropriate to have this loud training going on in front of the passengers.
It would have been perfect if it had not been the fact that departure was delayed.
Require more comfortable seats. More frequent water/beverage service. I would like better food choices. Overall, very mediocre. I now only fly WestJet when there are no other schedule options - no longer my first choice.
Agent checking me in was great. Plane was nice. Problem was with the handling of my fragile check in. They damaged my steel drum, waiting to hear back from them to see if they will take any responsibility. Think twice about travelling with something fragile, they don't seem to treat it any different than normal luggage
I had a problem checking in as I didn’t have the correct code. I had to phone BudgetAir.com. They charged me an additional 174US for some tax or something in order to provide me with my booking number. I will never use a third party seller again. Absolutely criminal activity. But I did get to where I wanted to go
My trip was two parts flying from Canada to ATL then to PNS I had confirmed seats with tickets at boarding in Canada and bags tagged for said flight. Got to ATL got help to plane before boarding ended and was told at the gate that I had no seats on this flight even though I had tickets that said so I was told by a supervisor with Delta that I was booked on flight 5 hours later not the one on my ticket had to sit in ATL not knowing if my bags were on flight I was booked on or the one I was told at the gate for 5 hours later or even if I would have seat on that flight as seats were to be assigned at gate. Will never recommend West Jet product and am not sure about Delta any longer and had never booked thru Kayak for flight before and will probably never again and will be sharing my experience with who ever will listen to me about it to warn them to avoid the problems I went thru.
they forgot to load our luggage onto the plane and we were without it for half of our trip to Paris. Didn’t seem to have much interest in getting it to us expeditiously.
Terrible experience at the gate. Charged for carry on luggage despite them meeting the requirements for sizing.
As per usual, lately, the flight was delayed. I can’t recall the last time a WestJet flight was on time.
It was not clear that a shopping bag with gifts would need to be checked. Lucky that my friend checked her carry on so that she could take mine on. It contained fragile items ( and expensive). Plus they charged me $100 for that last minute change.
Very friendly crew & the flying was smooth and as efficient as possible. I just found the leg room a little cramped and, unfortunately, the seats in front of us when reclined really cramp you up even more.
The flight attendants could have been mote professional, talking about other people's life choices loudly and rudely. Delay to board which seems more and more standard with westjet.
Entertainment system kept crashing. Very hard to keolep a connection. Plane arrived in good time then sat waiting for ground crew for nearly 30 minutes... makes for a frustrating end to an otherwise ok trip. I'm not a big fan of your Rouge format but we're limited on direct flights to YYZ....so we suck it up.
The plane was so old it did not have a plug-in for your cell phone and there was no entertainment Screen available
Staff were amazing but there check in machines need a major update! Absolutely horrible machines the staff were so sweet and helped but everyone. Was in need of help. They need to update it
Seat change. New seat 5 rows back from our group. Flight ok but we had to wait for half an hour after we landed for the gate.
YYZ air Canada security messed up which led to my kids missing their flight and having to go on a separate flight later in the day without the rest of the family. Customer service was horrible and have no sense of urgency or compassion for their customers. They refuse to compensate for their errors and making my kids wait hours in the airport. This isn’t the first time we have had issues with this airline and I won’t be flying with them again.
Cancelled flight had to fight for a hotel voucher and lost my upgrade. Not great business.
How slow the security process was and the fact that I had to do it twice - once in Victoria and again in Vancouver - even tho I didn't leave the airport
the flight was an hour late, which made us miss our connection to sacramento. we are having to spend the night in the vancouver airport and fly to san francisco instead. air canada says that since the late flight was caused by air traffic control and not a mechanical issue they won't pay for a hotel, so two senior citizens are going to have to sleep in the food court at vancouver airport tonight. NOT HAPPY!
Delayed flight and did not do a good job updating us. Entertainment selection was weak, but I was thankful to have the behind the seat screen. No interaction with crew.
It didn't happen! First it was delayed. I get to the airport in plenty of time, check in, go through security and then check the flight board and see the flight had been cancelled. I just checked in maybe 10 minutes ago. I looked for an Air Canada rep but couldn't find one, I called Air Canada and had to leave my phone number for a call back. I went back to security who told me to leave and go back to the check in counter. The rep confirmed the flight was cancelled and rebooked for the next day. No offer of a place to stay for the night or food vouchers. I had to ask for that. It's unfortunate because the flight to Victoria on Air Canada was fabulous!