I think they can provide the better food/snack option for the 4 hours flight. Drinks are fine.
We were forced to wait nearly 50 additional minutes before leaving the terminal.
I love my flight attendant Faith, always smiles always helpful. She makes the flight experience wonderful thank you
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
Did not get a vegetarian option in 1st class and the video was not working.
I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.
Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.
The airplane was an old airplane, seats were very uncomfortable and very little space, they changed my seat and that was no option to get back into my seat even when I was traveling a senior who required assistance.
This is not a low cost airline. Stop acting like o e.
Aeromexico crew made me check my hand luggage in the door of the plane. As soon as I reach Mexico City, I notice that my luggage was opened and 8 games of Nintendo Switch were stolen (700 dllrs value aprox) (the console was there) but the games were stolen. I am very dissapointed of Aeromexico and all the crew. Instead of being a good trip, It was a sad trip
Ok. But we arrived to a remote terminal which meant that a bus had to take us to the terminal building
Old aircraft the audio of the entertainment dosent work Dirty seats
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Atraso de dos horas y media con vuelos sobre vendidos
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
In general ok, my only issue is that they had no hot items for purchase. I had very little time in my connection due to baggage/customs/TSA, thag I barely even had a chance for a stop at the washroom and buy water, to make it to my gate when they started boarding. I had nothing to eat because the trip started early, so I was ready to purchase, and they had nothing except for dry items like snacks. I had to purchase a mediocre, overpriced cheese and fruit board, instead of at least a pizza or sliders that I was planning on getting. Other than that, it was fine. But that’s typical Air Canada, to not have enough.
Most disapointing experience. We were rerouted to Toronto, after a 7 hours flight , where we sat on the tarmac for a little over 4 hours, in a full airplain with no air. We were given a tiny cup of water twice during that wait. After the long wait we taxi out of toronto to wait another 30 min. Many people missed their conections including my kids and I. We were promised a hotel room in Montreal on the aircraft and at the exit of the aircraft, then directed to a desk after custom where me and my two kids were told that we do not get a room for the night and that we were on our own, after a back and fourth and stating what was told to us, the agent at the counter says that we are right and that we should have a room. I ask the lady if she could look into a different flight for us for the next day as I was with two you g kids and wanted them to get some rest. The gentlemen next to her jumps in and said there wss nothing without even (pretending) looking at their system, I insist and say that they could look for the kids. They seemed to have trouble with our reservation so they gave up. I told them that I needed to talk to a manager, they said there were no managers and that no one can do anything, to which I responded that there must be someone that could do something and that it does not make sense for them to repeat the same think as we are not undestanding each other. She threatns to call security and says I am rude. I say I will go, just give me the vouchers and ger response is “ not giving you the vouchers because you are rude”. I was not rude. It is normal to want to talk to a manager. I even said that the people at the counter were not resoonsible for the long journey and that there was nothing they could have done. But to threten and himiliate someone just because they ask for someone else to talk to ? I understand they are overwhelmed, but you know the quality and calibre of a company in the bad times not the smooth ones. I ended up leaving and paying for my own room and board.
Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.
The care and attention for my flight was great. The seats were not as comfortable.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device
The flights were great. Although late departing Cancun, the staff at the airport did a great job in rebooking us on a later flight leaving Newark for Ottawa. With the delay, we would not have made our original flight. They also pulled our bags and retagged them. Wonderful job.
The free snack options are pretty pitiful for a 2.40h flight.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.
They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
Too squished in seats. I'm 110 lbs and 5'6....can't imagine being any bigger and flying
WestJet claims that tickets purchased through a 3rd party (such as you kayak) they cannot make sure they mention the luggage situation. We purchased tickets that wouldn’t allowed any carry on. WHAT!? So ridiculous. We bought them and there was not one single place mentioning that. Then on our departure the WstJet attendant was a super nasty rude person. Very unprofessional, unpleasant. She should be reprimanded and given some sort of training but I believe that won’t change her nasty disposition. On our return was great, the front desk gentleman was really professional, friendly and helpful. He offered us to pay $18 usd each for our carry on backpacks as they were small (instead of $90 each at the departure, she could have mentioned but decided not to do so. Didn’t print my boarding pass with my full name as in the passport and made the flight delay because the crew needed to correct it).
no staff available to help, no systems available to coordinate
Flight was delayed. Arrived in Vancouver at 3 am. Not a great experience.
Scrooge airlines spoiled my last chance at Christmas with my 95 and 92 year old folks. and rest of the family in Calgary. Ticket personnel would not let me on without a passport and I always visit Canada with my enhanced driver;s License when I travel from the US
Flight was delayed due to mechanical issues to the point that I missed my connection and had to wait for 6 hrs in Calgary... thankfully I wasn't in a rush or that would have been annoying
It was an awesome experience flying with Westjet. This was my first domestic flight experience in Canada.
The additional charge for the WiFi was not worth it. Streaming a football game was a joke as it continued to lag will be requesting a refund
Original flight canceled and communicated poorly. A series of gate changes , delays and plane changes followed. Even after the entire flight boarded there was another plane changes followed. Food vouchers provided to my travel companion but not to me despite being on the same reservation. No in flight entertainment. The entire experience was terrible although the flight crew were great.
Horrible I had a health emergency and couldn’t go Air Canada refused to allow me to reschedule
First, When I check in at Phx air Canada counter, I couldn’t make it myself, either at the check in counter, the lady told me that I need a Canada visa to take this plane, then I told her that I have a lots of friends go back to China and transfer in Canada, I’ve never heard they say they needed a visa to stay in the airport, also, I have US lawful green card, as I did research, I knew all U.S. green card holders don’t need a visa to go to Canada if stay a short time. And then they agent lady asked her workmates, spent over an hour then finally have the boarding passes for me. Secondly, my flight is from Phoenix to Hongkong, one stop at Vancouver, but I had to get my bag in Vancouver then re-check in again there. I asked them, they told me that because my layover time is too long (about 20 hours), so they can’t do bags check through. I understand this, just compared with other airlines I travel before, this isn’t a good experience to me.
The speaker flight attendant talked over was way too loud. Hurt my ears -had to take out hearing aids.
Excellent crew, great food despite catering issues. We need more people like this.
Very good ! I would recommande it to my friend and family
It was ok. Even after the airport bus took us to the terminal , we did not expect to walk 35 mins inside the airport to the gate . A 15 min walk is ok . Especially if there was any delay in TSA check which happens to is too then people can easily miss the flight.
Really poor travel experience. My first flight was cancelled, which cut my international trip short and threw off my schedule. I will not be flying Air Canada again if I can so help it. The crew and in-flight experience was pleasant and enjoyable but the consistent delays and cancellations are not worth it.
I was not even asked if I want some water. Joke. Steward gave me a biscuit cover in chocolate and did not even look at me.
My flight was delayed for more than 18 hours no accommodations was provided spent the night at the airport
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
