The airplane was an old airplane, seats were very uncomfortable and very little space, they changed my seat and that was no option to get back into my seat even when I was traveling a senior who required assistance.
This is not a low cost airline. Stop acting like o e.
Aeromexico crew made me check my hand luggage in the door of the plane. As soon as I reach Mexico City, I notice that my luggage was opened and 8 games of Nintendo Switch were stolen (700 dllrs value aprox) (the console was there) but the games were stolen. I am very dissapointed of Aeromexico and all the crew. Instead of being a good trip, It was a sad trip
Ok. But we arrived to a remote terminal which meant that a bus had to take us to the terminal building
Old aircraft the audio of the entertainment dosent work Dirty seats
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Atraso de dos horas y media con vuelos sobre vendidos
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.
The care and attention for my flight was great. The seats were not as comfortable.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device
The flights were great. Although late departing Cancun, the staff at the airport did a great job in rebooking us on a later flight leaving Newark for Ottawa. With the delay, we would not have made our original flight. They also pulled our bags and retagged them. Wonderful job.
The free snack options are pretty pitiful for a 2.40h flight.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.
Original flight canceled and communicated poorly. A series of gate changes , delays and plane changes followed. Even after the entire flight boarded there was another plane changes followed. Food vouchers provided to my travel companion but not to me despite being on the same reservation. No in flight entertainment. The entire experience was terrible although the flight crew were great.
Long wait to check in your bag at Honolulu Airport as no kiosks therefore no bag drop line. Confusing at gate as the desk is at entrance giving the impression you need to check in there . Waited in another lineup for no reason
Flight was on time. Online check in capabilities made things quick and easy. Zone boarding was enforced, which I appreciate. Everyone was not lining up ahead of their zone being called. Crew was professional and friendly.
Dogs. Dogs. Dogs ! Who the hell thought letting dogs on board was a good idea ? Yapping dogs on both flights ! They ruin the experience for everyone else around because you try to accommodate everyone. Please send me a refund.
Boarding process was poor and slow. Should fill the plane up from the back like other good airlines
We booked Premiere (their version of first class) and Premium Economy seats. We boarded an old swoop flight with all coach seating. No benefit to paying higher fare and no apology or reimbursement.
Flight was delayed 1.5 hours. Baggage took 45 minutes to reach carousel
more room between seats. will check out other airlines. uncomfortable - knees crammed against seat ahead
The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
I had a guy behind me kneeing me in the back due to his limited leg room and the stewardess kindly relocated him. I was very grateful.
AC was 2 hours late which forced me to reschedule my connecting flight (for a fee!). Most likely because of that we had to go to three different gates before we could finally board. Of course it was not the crews fault, but if AC would have wanted to apologize they could have served a light snack or at least a drink free of charge, didn't happen... The display at the MEX airport showed that AC was THE ONLY airline which was delayed, at least at that time period. All the airlines were "Green" but AC was "RED" Nothing to add!
My first flight left so late we knew I would miss my connection. Rather than redirecting me then, they made me take a flight to Montreal, then Toronto (there was a flight leaving for Toronto when I was in NYC, no need for me to also go to montreal). Then they gave me a food voucher that did not work (4 places would not accept it). At least they gave me a hotel automatically, even though it was a cheap crappy one. I'm still not home, and it's been over 24 hours. I'm exhausted.
The boarding was at a dual gate hallway and there was only one spoken explanation about which way to turn to board the correct plane. It wasn't marked visually at the split in the gate. The phone charger did not work at my seat. The temperature was quite chilly throughout the flight and the recorded announcements were extremely loud for a small plane.
I did like the service and the flight was pretty smooth, however I'm tall and leg room was complicated, the bathroom did not have soap and the default snack was quite deceiving and small
To receive in the morning an email and a sms that the flight has been changed at the last minute the flight from 14:00 Paris Montreal (arrive at 15:45 )to the flight of 12:00 Paris Toronto ., than Toronto Montreal arrive at 21:00 . It couldn’t be worse to be able to change for 2 hours ahead !!! And meanwhile changing the flight from direct flight to indirect flight it s not respectful at all !!!!
The plane doesn't have any screens, so it was impossible to watch a movie
Regarding the onboard entertainment system: the dual audio jack is not compatible with a standard earphone jack, so I had to listen to the audio in one ear only. The airline should hand out adapters or replace the hardware. The touchscreen was flaky, sometimes it responded to touch, sometimes it didn't.
The seats for first class were so close together it was hard to get by one another to go to the bathroom. If I knew that this was first class I would have just paid and flown economy
The seats for first class were so close together it was hard to get by one another to go to the bathroom.
I was forced to check my carry-on bag, which I don't appreciate.
