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The speaker flight attendant talked over was way too loud. Hurt my ears -had to take out hearing aids.

Air Canada is the worst airline I have ever flown. They lost my luggage, cancelled my flight, refused to pay for a hotel, charged me for business class even though they changed my flight to economy and there is no process to get someone on phone. Would not recommend Air Canada to my worst enemy.

Planes were clean. Flights on time. Boarding very smooth. Flight attendants were great.

The flight attendants were lovely - very warm and kind. Really appreciated it.

Our checked in luggage was not put on same plane as us in the trip to Quebec and on our return 4 days later to Toronto. At Toronto airport we were told it was at the airport and it would be 10 mins. This was not true as the i-tag in my luggage showed initially it was still in Quebec. We were made to wait 1 1/2 hours to get our luggage which it seems evident to me came on a later flight. This was despite being at airport in Quebec 2 hours before flight was due to fly out so our luggage was there very early. We were both wheelchair assisted so the wait in Toronto was especially difficult . As well as luggage issues our flight from Quebec to Toronto was cancelled and a new flight sent in the evening. We had to check out of our hotel and sit in a cafe for 3 hours until we came to airport still two hours earlier than required. This was by far the worst service I have used throughout my trips around the world

The Q400 plane is getting old and very noisy. They should allow the quieter jets fly onto the island.

Fantastic how well crew especially at check in counter switched to English for our comfort.

Check in was confusing with the kiosk at the airport. Just too vague and not enough explanation of what to do.

Flight was delayed a few times but that is just something that can happen. We were glad we had a long layover before our next flight.

Although check in crew at the counter was helpful, gate agents were not forthcoming with delays and eventual need for overnight stay at Toronto. No voucher was issued for the delay and promised that Toronto crew will take care of us with vouchers for hotel stay, food and transportation to md from the airport. Toronto gate agents pointed to customer service who flatly refused. I will never fly Air Canada again