Everything I was good except food quality is very poor
I would never have been able to make the transfer in time without asking for a wheelchair
Very uncomfortable aircraft. No free entertainment or drinks. Food okay. Won't fly with them again.
Excellent comfort and entertainment. Service poor..Food average with little choice.
The plane seemed pretty old and the food was not good
Flight left on time. Bags came quickly. Crew was nice. But internet never worked and the food was awful.
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
The service on board was excellent, the flight wasn’t overbooked and we departed and arrived on time.
Ticket price is competitive, flight time is punctual, aircraft cabin is clean, food is average. Can improve on serving system of meals on a A380 airbus. I had only 15 min to eat my meal. There are lots of people to serve & took a while for food to make it down to my row.
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
I've stomach problems after 2 hours of flight, Iris, the flight purser not only did her best to make me feel comfortable, she went above and beyond providing pain relievers medicines and ointment. She look and found a doctor passenger on the flight to provide advise. She even report on ground staffs about my condition and provide wheelchair upon arrival. Kudos to her and Cathay Pacific!
So so, crew was overly professional and lacks human touch. Equipment is very old, especially the HKG-PVG CX366 flight. That plane along with its decor must have twenty years of history, or at least I had that impression.
I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.
Everything was fine and I have no complaints or things to note.
The flight was delayed for 30 mins. The overall experience was good.
Highly impressive. On time. Smooth and fast boarding and disembarkment. Really great service
Overall, it was ok. However, the food was very sub-par.
Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service
Food was hood for airline food with good poftion and variety in meals. Frequency of beverage service was very low and amount of soda with meals was inadequate.
bad… no veg food was provided eventhough i pre ordered special meal
Lynda was rude and unhelpful. We asked for tea wiht a slice of lemon. She served us Coffee instead. When we spoke to her she made it seem as if we were lying. I asked if she would like to taste it and see - her reply was I don’t need to be rude. After this incident we were treated with subpar service for all beverages and food items after. We’re were purposely left out when they did garbage collection.
They lost my checked in luggage, why do I pay for my cargo not arriving at the same destination as me?
Overall good experience. The flight from Toronto to Denver does not have entertainment - movies to watch.
Not enough electronic outlets for charging in the Air Canada waiting to board area but the Most important thing….the plane was booked to only 40% capacity and my row of 2 other seats were empty. My row happened to be one of the few rows that did NOT have raising arm rests. The flight attendant made effort to seat me in a different row. I needed wheelchair assistance due to a cyst on my knee and struggled to move from seat to seat to get to the row. Those 2 empty seats tormented me the entire 15+ hour flight as I had to be upright the entire flight and was not able to elevate my knee. Lots of other passengers were laying down due to the arm rest being able to retract. It is a shame that he couldn’t be gracious and find a row that I could move to.
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
There is not enough space between two chairs and raws.
Just kinda of a bus ride … we could do better. Delay in the flight :(
My experience was poor with customer Services. Please consider flexibility with cancellation due to emergency health condition. Thank you.
During the pre-departure safety briefing, the flight attendants rushed through the mandatory safety announcements in both official languages, making it difficult for passengers to clearly understand the instructions. Given the importance of these messages for passenger safety, this lack of clarity was concerning. Perhaps use a recoded message to alleviate this concern. Additionally, the flight attendants appeared to lack the professional attentiveness typically expected during a flight. Rather than focusing on timely and courteous service, they seemed more engaged in personal conversations than in addressing the needs of passengers. I hope this feedback is taken constructively and helps in maintaining the high standards of professionalism and care that travelers expect from a national carrier: AC.
Terrible. 3 missed flights and 24 hours delayed with lost bag and promised $100 compensation from United and absolutely nothing from them…
